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    • W

      Solved Mailbox Not Found - cPanel Email IMAP
      Technical Help • • WisTex

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      vipin

      @WisTex

      Please mail us your query at support@uvdesk.com. Our team will help you.

    • G

      Solved Impossible to install, stall at step 1 on php8, step 4 on php7.3
      Bug Report • • ghislain

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      Komal Sharma

      @compay

      Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

      First, you will directory user ownership to a specific non-root user using this command:

      $ chown -R {user_name}:{user_group} {target_directory}

      Ex: $ chown -R uvdesk:uvdesk community-skeleton

      Second, add this user to the www-data apache user group using the following command:

      Add user to www-data group:

      $ usermod -aG {user} www-data;

      Ex: $ usermod -aG uvdesk www-data;

      Verify that the user has been added to the www-data group:

      $ groups <your-user-name>;

      Ex: $ groups uvdesk;

    • peopleinside

      Solved Getting an error when I try to install on localhost
      Technical Help • • peopleinside

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      peopleinside

      We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

      We have added a screen video for clear cache button:
      https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

      @Komal-Sharma in ticket #30298 you can find all info, also a demo where you can reproduce the issue. Thanks

    • O

      Solved Added images do not appear on the ticket viewing screen.
      Technical Help • • omerparlak

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      peopleinside

      @omerparlak as no replies are added I'm marking this as resolved.

    • A

      Solved My Tickets display empty
      Bug Report • • Alessandro Gabba

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      peopleinside

      @fripoll Thank you for the report and for the confirmation of the fix.
      Thanks also to the UVdesk team @Sanjeev

    • A

      Solved Configuration problems and/or errors in code
      Technical Help • • Aurelio

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      Komal Sharma

      @Ahmed said in Configuration problems and/or errors in code:

      how can i get this update on windows xampp ?

      In windows, you will follow the same steps in your project root directory like:

      C:\xampp\htdocs\your-project-folder-name

      Now you can run these commands in your project root directory now run the below commands for updating the module:

      $ composer require uvdesk/core-framework:dev-master $ composer require uvdesk/automation-bundle:dev-master

      Now, clear the cache of the project using the below command:

      $ php bin/console c:c

      If you have still a problem with updating the modules then let us know.

    • U

      Solved Issues with doing email with Zoho mail
      Technical Help • • Ultra Plankton

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      Komal Sharma

      @Ultra-Plankton

      Alright thanks for the updated here. Sure, if you have further any query or issue, you can contact here.

      I hope we have provided you the all the support to resolve issues and your queries.

      If yes would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

      and leave your positive reviews here:
      https://reviews.capterra.com/new/158346
      https://www.trustpilot.com/review/uvdesk.com

      It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.
      Looking forward to seeking 5-star reviews from your side.

      Also, can you please share with us the URL of your helpdesk, as we are going to list the success story on our website, here

      Awaiting your response.

      Thanks and Regards
      Uvdesk Team

    • M

      Solved Cannot reopen tickets with reply content (exception)
      Bug Report • • mnz42

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      Sanjeev

      @Brandon-2021

      @Brandon-2021 said in Cannot reopen tickets with reply content (exception):

      thing is set up with workflows,

      Yes, with current version you will not face this issue it was with v1.0.13.
      So will suggest you to upgrade your version soon.

    • A

      Solved UVDesk not sending emails with SMTP (ssl)
      Technical Help • • afe038

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      G

      @Komal-Sharma Yes I created this referring with above smtp article but not sending or receiving any mails. This has not generate any errors. But give me notification Email has sent. But not sending mails

    • M

      Solved An unexpected error fetching email
      Technical Help • • mikem72

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      peopleinside

      @mikem72 I'm mark this topic as solved as no replies seems has come from UVdesk staff. If you still need help you can try to reach UVdesk by opening a ticket https://support.uvdesk.com/en/customer/create-ticket/

      I'm sad to see no reply was made to this topic.

    • U

      Solved Help with a fresh install
      Technical Help • • Ultra Plankton

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      Komal Sharma

      @Ultra-Plankton

      After install composer 2. Try with the latest version of uvdesk v-1.1.3. Also, once you can check the below these cases and make changes accordingly:

      A web server might don't have permission to allow overriding of theĀ Apache configĀ on a per-directory basis.Ā Allow Override needs to be set to AllĀ for the directory block as mentioned below:

      <Directory /home/users/var/www/htdocs> Options Indexes FollowSymLinks AllowOverride All Require all granted

      If yourĀ database passwordĀ contains someĀ special character(such as #$%@)Ā then change your password andĀ make it without special characters.

      Locate theĀ .env fileĀ in your project and make sureĀ APP_ENV=devĀ when you are doing your setup.

      AllowĀ read-write permissionĀ for the below file & folder:

      ForĀ .envĀ file – chmod 777 -R path of .env file of UVdesk project
      ForĀ VarĀ folder -chmod 777 -R path of var folder of UVdesk project
      ForĀ ConfigĀ folder – chmod 777 -R path of config folder of UVdesk
      ForĀ PublicĀ folder – chmod 777 -R path of the public folder of UVdesk
      ForĀ MigrationĀ folder – chmod 777 -R path of the migration folder of UVdesk

      It happens mainly because ofĀ less execution timeĀ in theĀ php.iniĀ file.

      By default,Ā max_execution_timeĀ is 30 sec you need to increase it and restart your server.

      CheckĀ hereĀ how to increase theĀ max-execution timeĀ and restart your server.

      And clear your project cache using the below command:

      $ php bin/console c:c

      Now try to install your project.

      => Also,Ā run the below commands in your project root directory:

      $ php bin/console doctrine:migrations:diff $ php bin/console doctrine:migrations:migrate

      AndĀ clear the cache of the project:

      $ php bin/console c:c

      => Once you try with theĀ manual installation of uvdeskĀ fromĀ here.

      If the issue is still in the manual installation setup, let us know.

      Thanks and Regards
      Uvdesk Team

    • C

      Solved IMAP Issue : Warning: imap_open(): Couldn't open stream
      Technical Help • • Christophe

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      peopleinside

      @Christophe umh I think email certificate is managed by your control panel. Don't now but if your certificate is expired maybe you have issue, if still be valid should be not a problem if you installed after the certificate release the uvdesk šŸ™‚

    • peopleinside

      Solved Different issues with the new version Stable Release v1.0.14
      Technical Help • • peopleinside

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      peopleinside

      @Sanjeev I don't like the reCapcha error showed as red message on top: I think is really a bad idea because there is no read field that help user to understand what is wrong.

      I believe the error as was showed before under recaptcha is more clear.
      I will revert changes on my side regarding this, I don't like!

      Please tell me what I need to do to remove this bad error showed on top and show again under the captcha field so will be more easy for user understand which field has issue that never allow the ticket submission.

      https://github.com/uvdesk/community-skeleton/issues/424

    • G

      Solved When installing UVdesk public folder unable to open in browser
      Technical Help • • gopiraju.p

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      peopleinside

      @harish thank you for your message!
      I never tested UVdesk in localhost. What is the PHP version used?
      Maybe do you have some issue with .htaccess file.

      If no replies from developers here I suggest to test the software on the server, if is possible.
      Free support about the open source can be limited, if you need more deep help you may reach the UVdesk team.

      Developers should reply to this post in the next hours / days but there is no guarantee.
      I remember you UVdesk has also a hosted version: https://www.uvdesk.com/en/pricing/

      I hope you will be able to solve your issue soon!
      Have a nice day and time!

    • H

      Solved Invitation link thats emailed to user, is totally off
      Bug Report • • hoodad

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      peopleinside

      I'm so sorry to see no one has updated this discussion.
      I don't think a reply will be made any more as many days has been past.

      The topic will still be opened but I flag it as resolved as no more updates from UVdesk staff has been posted even if was requested. I'm sorry about that.

    • G

      Unsolved Swiftmailer is not functioning
      Technical Help • • Gerryatric

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      peopleinside

      @Gerryatric
      thanks for the update. Sorry, I don't have knowledge about Docker.

      For run UVdesk you need a database.
      I know UVdesk is working for me but I'm not using Docker.

    • E

      Solved download attachment issue on customer's page
      Bug Report • • ercanyuzuk

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      peopleinside

      @ercanyuzuk great!
      Thank you for sharing steps that helped you!
      I'm happy to read you was able to resolve!

    • W

      Solved UVDesk Tuning
      Technical Help • • wildanm

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      peopleinside

      @wildanm great, so I suggest to just try to upgrade PHP to 8.0 or 8.1
      Personally I'm running PHP 8.1 with the latest Uvdesk version.

      Let us know if after upgrading PHP the performance has improvments.

    • W

      Solved Cannot get emails to work at all in the system
      Technical Help • • webmaster22

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      peopleinside

      @webmaster22 said in Cannot get emails to work at all in the system:

      Now I think I am at a halt because composer is updated in Plesk and packages for uvdesk may no longer work because of me updating composer,

      I'm also on Ubuntu and Plesk and I use composer 2.0 latest version so I don't think the issue is updating composer. Composer should/must be updated!

      UVDesk is such a good functional software. Id go with the hosted one on their site, but our company usually hosts their own software for privacy reasons and to own and solely access confidential information that should not be accessible to anyone.

      Yes... umh I'm not into business but I host the UVdesk by myself for that reason šŸ™‚ and also because I cannot pay a plan.

      @webmaster22 said in Cannot get emails to work at all in the system:

      We've had no issues using it. I think the team at UVDesk should change the structure of the software and the packages it uses because its difficult to setup for control panels from what I see.

      Yes maybe not easy but I know some other software, help desk too that I'm not able to install because is harder and harder. 😊

      @webmaster22 said in Cannot get emails to work at all in the system:

      Thank you so much for the help and support. Hopefully you have a great weekend.

      It's my pleasure, have an happy week end too šŸ™‚

    • J

      Solved Ticket Count showing zeros
      Bug Report • • jchallenw

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      peopleinside

      @far2 Thank you very much for the help!

      I created two different Pull request on GitHub that will be reviewed by developers.

      For vendor/uvdesk/mailbox-component/Services/MailboxService.php
      https://github.com/uvdesk/mailbox-component/pull/108

      For vendor/uvdesk/core-framework/Resources/views/ticketList.html.twig
      https://github.com/uvdesk/core-framework/pull/701

      Again thank you šŸ™‚