@WisTex

Please mail us your query at support@uvdesk.com. Our team will help you.

@compay

Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

First, you will directory user ownership to a specific non-root user using this command:

$ chown -R {user_name}:{user_group} {target_directory}

Ex: $ chown -R uvdesk:uvdesk community-skeleton

Second, add this user to the www-data apache user group using the following command:

Add user to www-data group:

$ usermod -aG {user} www-data;

Ex: $ usermod -aG uvdesk www-data;

Verify that the user has been added to the www-data group:

$ groups <your-user-name>;

Ex: $ groups uvdesk;

We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

We have added a screen video for clear cache button:
https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

@Komal-Sharma in ticket #30298 you can find all info, also a demo where you can reproduce the issue. Thanks

@omerparlak as no replies are added I'm marking this as resolved.

@fripoll Thank you for the report and for the confirmation of the fix.
Thanks also to the UVdesk team @Sanjeev

@Ahmed said in Configuration problems and/or errors in code:

how can i get this update on windows xampp ?

In windows, you will follow the same steps in your project root directory like:

C:\xampp\htdocs\your-project-folder-name

Now you can run these commands in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master $ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with updating the modules then let us know.

@Ultra-Plankton

Alright thanks for the updated here. Sure, if you have further any query or issue, you can contact here.

I hope we have provided you the all the support to resolve issues and your queries.

If yes would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

and leave your positive reviews here:
https://reviews.capterra.com/new/158346
https://www.trustpilot.com/review/uvdesk.com

It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.
Looking forward to seeking 5-star reviews from your side.

Also, can you please share with us the URL of your helpdesk, as we are going to list the success story on our website, here

Awaiting your response.

Thanks and Regards
Uvdesk Team

@Brandon-2021

@Brandon-2021 said in Cannot reopen tickets with reply content (exception):

thing is set up with workflows,

Yes, with current version you will not face this issue it was with v1.0.13.
So will suggest you to upgrade your version soon.

@Komal-Sharma Yes I created this referring with above smtp article but not sending or receiving any mails. This has not generate any errors. But give me notification Email has sent. But not sending mails

@mikem72 I'm mark this topic as solved as no replies seems has come from UVdesk staff. If you still need help you can try to reach UVdesk by opening a ticket https://support.uvdesk.com/en/customer/create-ticket/

I'm sad to see no reply was made to this topic.

@Ultra-Plankton

After install composer 2. Try with the latest version of uvdesk v-1.1.3. Also, once you can check the below these cases and make changes accordingly:

A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs> Options Indexes FollowSymLinks AllowOverride All Require all granted

If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Allow read-write permission for the below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project
For Var folder -chmod 777 -R path of var folder of UVdesk project
For Config folder – chmod 777 -R path of config folder of UVdesk
For Public folder – chmod 777 -R path of the public folder of UVdesk
For Migration folder – chmod 777 -R path of the migration folder of UVdesk

It happens mainly because of less execution time in the php.ini file.

By default, max_execution_time is 30 sec you need to increase it and restart your server.

Check here how to increase the max-execution time and restart your server.

And clear your project cache using the below command:

$ php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

$ php bin/console doctrine:migrations:diff $ php bin/console doctrine:migrations:migrate

And clear the cache of the project:

$ php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

Thanks and Regards
Uvdesk Team

@Christophe umh I think email certificate is managed by your control panel. Don't now but if your certificate is expired maybe you have issue, if still be valid should be not a problem if you installed after the certificate release the uvdesk 🙂

@Sanjeev I don't like the reCapcha error showed as red message on top: I think is really a bad idea because there is no read field that help user to understand what is wrong.

I believe the error as was showed before under recaptcha is more clear.
I will revert changes on my side regarding this, I don't like!

Please tell me what I need to do to remove this bad error showed on top and show again under the captcha field so will be more easy for user understand which field has issue that never allow the ticket submission.

https://github.com/uvdesk/community-skeleton/issues/424

@harish thank you for your message!
I never tested UVdesk in localhost. What is the PHP version used?
Maybe do you have some issue with .htaccess file.

If no replies from developers here I suggest to test the software on the server, if is possible.
Free support about the open source can be limited, if you need more deep help you may reach the UVdesk team.

Developers should reply to this post in the next hours / days but there is no guarantee.
I remember you UVdesk has also a hosted version: https://www.uvdesk.com/en/pricing/

I hope you will be able to solve your issue soon!
Have a nice day and time!

I'm so sorry to see no one has updated this discussion.
I don't think a reply will be made any more as many days has been past.

The topic will still be opened but I flag it as resolved as no more updates from UVdesk staff has been posted even if was requested. I'm sorry about that.

@Gerryatric
thanks for the update. Sorry, I don't have knowledge about Docker.

For run UVdesk you need a database.
I know UVdesk is working for me but I'm not using Docker.

@ercanyuzuk great!
Thank you for sharing steps that helped you!
I'm happy to read you was able to resolve!

@wildanm great, so I suggest to just try to upgrade PHP to 8.0 or 8.1
Personally I'm running PHP 8.1 with the latest Uvdesk version.

Let us know if after upgrading PHP the performance has improvments.

@webmaster22 said in Cannot get emails to work at all in the system:

Now I think I am at a halt because composer is updated in Plesk and packages for uvdesk may no longer work because of me updating composer,

I'm also on Ubuntu and Plesk and I use composer 2.0 latest version so I don't think the issue is updating composer. Composer should/must be updated!

UVDesk is such a good functional software. Id go with the hosted one on their site, but our company usually hosts their own software for privacy reasons and to own and solely access confidential information that should not be accessible to anyone.

Yes... umh I'm not into business but I host the UVdesk by myself for that reason 🙂 and also because I cannot pay a plan.

@webmaster22 said in Cannot get emails to work at all in the system:

We've had no issues using it. I think the team at UVDesk should change the structure of the software and the packages it uses because its difficult to setup for control panels from what I see.

Yes maybe not easy but I know some other software, help desk too that I'm not able to install because is harder and harder. 😊

@webmaster22 said in Cannot get emails to work at all in the system:

Thank you so much for the help and support. Hopefully you have a great weekend.

It's my pleasure, have an happy week end too 🙂

@far2 Thank you very much for the help!

I created two different Pull request on GitHub that will be reviewed by developers.

For vendor/uvdesk/mailbox-component/Services/MailboxService.php
https://github.com/uvdesk/mailbox-component/pull/108

For vendor/uvdesk/core-framework/Resources/views/ticketList.html.twig
https://github.com/uvdesk/core-framework/pull/701

Again thank you 🙂