UVdesk

    • Register
    • Login
    • Search
    • Recent

    Solved When installing UVdesk public folder unable to open in browser

    Technical Help
    5
    13
    578
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • G
      gopiraju.p last edited by

      UVdesk error.png

      we are trying to install Uvdesk it is structuring at public folders throwing " This site can"t be reached an error. Please solve asap

      -------------------------------------------------------------------------This is my .htaccess file code

      <IfModule mod_rewrite.c>
      RewriteEngine On
      RewriteCond %{REQUEST_FILENAME} !-f
      RewriteRule ^(.)$ ./index.php/$1 [QSA,L]
      RewriteCond %{HTTP:Authorization} ^(.
      )
      RewriteRule .* - [e=HTTP_AUTHORIZATION:%1]
      </IfModule>

      peopleinside 1 Reply Last reply Reply Quote 0
      • Moved from Bug Report by  peopleinside peopleinside 
      • Komal Sharma
        Komal Sharma UVdesk Staff last edited by

        @gopiraju-p
        Actually, you entered the wrong URL in your browser.

        Open http://localhost/uvdesk/uvdesk-community-v1.0.18/public in your browser. d0978665-beb9-4011-a479-dd8a3b8976fe-image.png
        Follow our user guide from here to set up an installation wizard
        and also here

        I Hope, you are able to open the setup wizard.

        If you still facing any issue or confusion, please let us know.

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @gopiraju.p last edited by peopleinside

          @gopiraju-p Why you try to load on port 81?
          If you remove :81 from URL still not working?
          Are you able to load a normal html file of test?

          I suggest also to rename the UVdesk folder with a more friendly name without special characters like full stops and middle dash.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          1 Reply Last reply Reply Quote 0
          • Komal Sharma
            Komal Sharma UVdesk Staff last edited by

            @gopiraju-p
            Actually, you entered the wrong URL in your browser.

            Open http://localhost/uvdesk/uvdesk-community-v1.0.18/public in your browser. d0978665-beb9-4011-a479-dd8a3b8976fe-image.png
            Follow our user guide from here to set up an installation wizard
            and also here

            I Hope, you are able to open the setup wizard.

            If you still facing any issue or confusion, please let us know.

            1 Reply Last reply Reply Quote 0
            • Topic has been marked as solved  peopleinside peopleinside 
            • G
              gopiraju.p last edited by

              Thaks alot for your immediate responding

              my query is y it not working on different ports because of I have three bitnami services in my local at one single server

              1 Reply Last reply Reply Quote 0
              • G
                gopiraju.p last edited by

                uvdesk-error-02.png

                Hi team still facing same issue please sort it our ASAP

                peopleinside 2 Replies Last reply Reply Quote 0
                • peopleinside
                  peopleinside mod admin community specialist @gopiraju.p last edited by

                  @gopiraju-p are you able to load a simple html file?
                  This question is to be sure the issue can be UVdesk or can be some configuration on your side.

                  I cannot currently test on localhost but I know UVdesk team do often tests on localhost so I suppose the issue is not UVdesk.

                  Let's wait UVdesk team to hear if they have any idea.
                  I usually install applications directly on my server 🙂

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

                  1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside mod admin community specialist @gopiraju.p last edited by

                    @gopiraju-p Try also to do a research on Google something like "err_connection_reset xampp".

                    See this: https://stackoverflow.com/questions/34709407/what-may-cause-an-err-connection-reset-error-on-xampp-while-using-session

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

                    G 1 Reply Last reply Reply Quote 0
                    • G
                      gopiraju.p last edited by

                      <IfModule mod_rewrite.c>
                      RewriteEngine On
                      RewriteCond %{REQUEST_FILENAME} !-f
                      RewriteRule ^(.)$ ./index.php/$1 [QSA,L]
                      RewriteCond %{HTTP:Authorization} ^(.
                      )
                      RewriteRule .* - [e=HTTP_AUTHORIZATION:%1]
                      </IfModule>

                      This is my html code

                      peopleinside 1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside mod admin community specialist @gopiraju.p last edited by

                        @gopiraju-p this looks to be not an HTML file but is the .htaccess file.
                        You have not replied to my previous message or simply you don't understood them 🙂

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
                        https://support.uvdesk.com/en/

                        1 Reply Last reply Reply Quote 0
                        • G
                          gopiraju.p @peopleinside last edited by

                          @peopleinside remaining all things are fine y it's not going to public folder

                          I'm using WAMP Server all are fine
                          please check once In your local

                          Thanks in Advance

                          1 Reply Last reply Reply Quote 0
                          • vipin
                            vipin developer UVdesk Staff last edited by

                            @gopiraju-p said in When installing UVdesk public folder unable to open in browser:

                            different ports because of I have three bitnami services in my local at one single server

                            Can you please tell us, Is this URL able to open the project?
                            Maybe your localhost:port is not correct or not working?

                            Please enter the below url, If is it able to open the folder then the issue is in the project.

                            localhost:port/your_project_name/

                            1 Reply Last reply Reply Quote 0
                            • H
                              Harish last edited by

                              55110b6b-9fba-4ebe-a84d-4867cfce9181-image.png
                              I was able to access the project folder via URL. But after navigating to public folder I got struck with below image.
                              854f6825-fb7d-4bae-89d6-23a75c954be2-image.png
                              As you mentioned, I tried with HTML file to access from the project folder. It's working fine.
                              1a906e46-f756-426f-8efb-630f0c201565-image.png
                              Please assist me in solving the problem?

                              peopleinside 1 Reply Last reply Reply Quote 0
                              • peopleinside
                                peopleinside mod admin community specialist @Harish last edited by

                                @harish thank you for your message!
                                I never tested UVdesk in localhost. What is the PHP version used?
                                Maybe do you have some issue with .htaccess file.

                                If no replies from developers here I suggest to test the software on the server, if is possible.
                                Free support about the open source can be limited, if you need more deep help you may reach the UVdesk team.

                                Developers should reply to this post in the next hours / days but there is no guarantee.
                                I remember you UVdesk has also a hosted version: https://www.uvdesk.com/en/pricing/

                                I hope you will be able to solve your issue soon!
                                Have a nice day and time!

                                UVdesk passionate | Community moderator | External consultant

                                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                You can always get in touch also with the UVdesk team
                                https://support.uvdesk.com/en/

                                1 Reply Last reply Reply Quote 0
                                • First post
                                  Last post