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    SOLVED When installing UVdesk public folder unable to open in browser

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    • G
      gopiraju.p last edited by

      UVdesk error.png

      we are trying to install Uvdesk it is structuring at public folders throwing " This site can"t be reached an error. Please solve asap

      -------------------------------------------------------------------------This is my .htaccess file code

      <IfModule mod_rewrite.c>
      RewriteEngine On
      RewriteCond %{REQUEST_FILENAME} !-f
      RewriteRule ^(.)$ ./index.php/$1 [QSA,L]
      RewriteCond %{HTTP:Authorization} ^(.
      )
      RewriteRule .* - [e=HTTP_AUTHORIZATION:%1]
      </IfModule>

      peopleinside 1 Reply Last reply Reply Quote 0
      • Moved from Bug Report by  peopleinside peopleinside 
      • K
        Komal Sharma UVdesk Staff last edited by

        @gopiraju-p
        Actually, you entered the wrong URL in your browser.

        Open http://localhost/uvdesk/uvdesk-community-v1.0.18/public in your browser. d0978665-beb9-4011-a479-dd8a3b8976fe-image.png
        Follow our user guide from here to set up an installation wizard
        and also here

        I Hope, you are able to open the setup wizard.

        If you still facing any issue or confusion, please let us know.

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @gopiraju.p last edited by peopleinside

          @gopiraju-p Why you try to load on port 81?
          If you remove :81 from URL still not working?
          Are you able to load a normal html file of test?

          I suggest also to rename the UVdesk folder with a more friendly name without special characters like full stops and middle dash.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          1 Reply Last reply Reply Quote 0
          • K
            Komal Sharma UVdesk Staff last edited by

            @gopiraju-p
            Actually, you entered the wrong URL in your browser.

            Open http://localhost/uvdesk/uvdesk-community-v1.0.18/public in your browser. d0978665-beb9-4011-a479-dd8a3b8976fe-image.png
            Follow our user guide from here to set up an installation wizard
            and also here

            I Hope, you are able to open the setup wizard.

            If you still facing any issue or confusion, please let us know.

            1 Reply Last reply Reply Quote 0
            • Topic has been marked as solved  peopleinside peopleinside 
            • G
              gopiraju.p last edited by

              Thaks alot for your immediate responding

              my query is y it not working on different ports because of I have three bitnami services in my local at one single server

              1 Reply Last reply Reply Quote 0
              • G
                gopiraju.p last edited by

                uvdesk-error-02.png

                Hi team still facing same issue please sort it our ASAP

                peopleinside 2 Replies Last reply Reply Quote 0
                • peopleinside
                  peopleinside mod admin community specialist @gopiraju.p last edited by

                  @gopiraju-p are you able to load a simple html file?
                  This question is to be sure the issue can be UVdesk or can be some configuration on your side.

                  I cannot currently test on localhost but I know UVdesk team do often tests on localhost so I suppose the issue is not UVdesk.

                  Let's wait UVdesk team to hear if they have any idea.
                  I usually install applications directly on my server 🙂

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

                  1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside mod admin community specialist @gopiraju.p last edited by

                    @gopiraju-p Try also to do a research on Google something like "err_connection_reset xampp".

                    See this: https://stackoverflow.com/questions/34709407/what-may-cause-an-err-connection-reset-error-on-xampp-while-using-session

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

                    G 1 Reply Last reply Reply Quote 0
                    • G
                      gopiraju.p last edited by

                      <IfModule mod_rewrite.c>
                      RewriteEngine On
                      RewriteCond %{REQUEST_FILENAME} !-f
                      RewriteRule ^(.)$ ./index.php/$1 [QSA,L]
                      RewriteCond %{HTTP:Authorization} ^(.
                      )
                      RewriteRule .* - [e=HTTP_AUTHORIZATION:%1]
                      </IfModule>

                      This is my html code

                      peopleinside 1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside mod admin community specialist @gopiraju.p last edited by

                        @gopiraju-p this looks to be not an HTML file but is the .htaccess file.
                        You have not replied to my previous message or simply you don't understood them 🙂

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
                        https://support.uvdesk.com/en/

                        1 Reply Last reply Reply Quote 0
                        • G
                          gopiraju.p @peopleinside last edited by

                          @peopleinside remaining all things are fine y it's not going to public folder

                          I'm using WAMP Server all are fine
                          please check once In your local

                          Thanks in Advance

                          1 Reply Last reply Reply Quote 0
                          • V
                            vipin developer UVdesk Staff last edited by

                            @gopiraju-p said in When installing UVdesk public folder unable to open in browser:

                            different ports because of I have three bitnami services in my local at one single server

                            Can you please tell us, Is this URL able to open the project?
                            Maybe your localhost:port is not correct or not working?

                            Please enter the below url, If is it able to open the folder then the issue is in the project.

                            localhost:port/your_project_name/

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