The extension connects Magento 2 online store with the UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order-related information like payment method, product name, cost, shipping, and other details on the tickets.

For more details visit our store -
https://store.webkul.com/magento2-order-fetch-uvdesk-open-source.html

@Ricsca

This feature sort order option is only available in the categories option.
In the folder option, this feature is not available we will try it in the future.

Thanks

@elhanan-fine

As I understand your issue, Follow the below solution:

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with UVdesk. As this release came in the last week.

You can fixed this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4",
 **TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

I Hope, This will resolve your issue.

@Isidoro

Follow this blog, I hope this will help change the language:

https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

Clear the cache of project using this command:

php bin/console c:c

in your project root directory. Now try setup again of UVdesk.

Try with 2 method: Manual Setup:
Make a try once manual setup of UVdesk.
Check the below link for the manual setup from here

Note: Once you clear the cache of your browser and the project cache.

If still facing the error please let us know.

Mail your query to us at support@uvdesk.com. Our team will help you.

You can set the ticket view option:

Go to the agent option, edit agent, and here show the permission option under the ticket view option to give individual access:

Now you can do this action from the admin side here you will be shown all tickets of the customers. Now you will assign to the ticket the particular agent you want to show the ticket to the agent.

Also, agent ticket view access should be individual access (this access provides only that ticket to the agent side when you will assign the ticket to this agent, not another customer ticket).

@supportagent

Let us know, your helpdesk till the public path working or not:

MYDOMAIN.com/support/public

For reference follow this blog from here.

We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

@Aurelio

We have updated our core-framework bundle and automation bundle for these issues:

• Agent deleting
• Workflow condition "type" or "status"

So you can update the core-framework bundle and automation bundle follow the below steps:

Firstly, open your terminal in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

Let us know, you have installed this project using composer command or using zip file upload.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

@yl_adc

Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

Yes, once you try with the increase PHP's maximum usable memory capacity with this variable limit also MAX_URI_LENGTH limit.

Also, you can check it in your php.ini file, dom extension is installed or not.

If not installed, first you will be installed dom extension in your php file.

You have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install php7.4-curl

Alternatively, you can follow the below link for more refrerences:

https://stackoverflow.com/a/66072424

@omerparlak ,

We want to move our UVDesk application, which we installed on our local server, to our hosting. He took care of everything. but the swiftmailer function does not work at all. what should we do?

Once you make a try with the again setup of swiftmailer, mailbox, and email settings option.

After that you will be clear cache of your project using the below command in your project root directory:

$ php bin/console c:c

Also, let us know which version of uvdesk you are using.

Kind Respects,
Uvdesk Team

@jchallenw

Thanks for the shared details with us. We will checked and updated on your ticket.

Thanks for your time and patience !!!

Kind Respscts,
Uvdesk Team

@jchallenw ,

The ticket counts all of a sudden started displaying zeros.

Can you please share your helpdesk URL of installed uvdesk project. So that we can check for you. Because we have not facing like this issue.

Also, let us know any error showing in console.

Kind Respects,
Uvdesk Team

@bastien said in Mail retrieval error:

We use an IMAP connection (Zimbra server).

Can you please share your imap details so that we can check it.

We are suggest to you, once you can try with any gmail account. You are facing the same error with gmail or not. Because we have not tested with zimbra email service.

Kind Respects,
Uvdesk Team

@omerparlak

Once you can verified your site_url is correct or not in uvdesk.yaml file. Please follow the below path:

your-project-folder-name/config/packages/uvdesk.yaml

If site_url is not same please update this site_url because site_url should be same of your running project url.

After that clear cache of your project under project root directory using the below command:

$ php bin/console c:c

Also, let us know your installed project on any server or docker setup.

Kind Respects,
Uvdesk Team

@dwijadas

the following link repo looks to be not official and can be not safer and not updated.

For docker installation with uvdesk official docker image website then you can use it from here.

Kind Respects,
Uvdesk Team

@matthew42904

im trying to setup smtp and i get a error saying message was not able to send and i run the php refresh mail command and i get this

Let us know, which version of uvdesk you are using.
Also, first you check your mailbox option. This email address configured or not.

This Error showing because email address is not configured in mailbox option:

Mailbox for email email@gmail.com not found

Also, once you clear cache of your project using the below command:

$ php bin/console c:c

After again refresh the mailbox command. If you have further any query then let us know.

Kind Respects,
Uvdesk Team

@Anna11Williams,

what's the procedure to set up a mailbox?

You can follow the below blog for the setup of mailbox on uvdesk opensource:

https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/

If you have further any query then let us know.

Kind Respects,
Uvdesk Team

@sabufrancis

I tried another SMTP providers other than Purelymail.com -- migadu.com for example. The problem is the same: X-Swift-To does NOT get delivered.

Can you please share a email raw content of the email which email not delivered with X-Swift-To header. So that we will review this issue.

Thanks and Regards
Uvdesk Team