The extension connects Magento 2 online store with the UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order-related information like payment method, product name, cost, shipping, and other details on the tickets.

For more details visit our store -
https://store.webkul.com/magento2-order-fetch-uvdesk-open-source.html

@Ricsca

This feature sort order option is only available in the categories option.
In the folder option, this feature is not available we will try it in the future.

Thanks

@elhanan-fine

As I understand your issue, Follow the below solution:

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with UVdesk. As this release came in the last week.

You can fixed this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4",
 **TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

I Hope, This will resolve your issue.

@Isidoro

Follow this blog, I hope this will help change the language:

https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

Clear the cache of project using this command:

php bin/console c:c

in your project root directory. Now try setup again of UVdesk.

Try with 2 method: Manual Setup:
Make a try once manual setup of UVdesk.
Check the below link for the manual setup from here

Note: Once you clear the cache of your browser and the project cache.

If still facing the error please let us know.

Mail your query to us at support@uvdesk.com. Our team will help you.

You can set the ticket view option:

Go to the agent option, edit agent, and here show the permission option under the ticket view option to give individual access:

Now you can do this action from the admin side here you will be shown all tickets of the customers. Now you will assign to the ticket the particular agent you want to show the ticket to the agent.

Also, agent ticket view access should be individual access (this access provides only that ticket to the agent side when you will assign the ticket to this agent, not another customer ticket).

@supportagent

Let us know, your helpdesk till the public path working or not:

MYDOMAIN.com/support/public

For reference follow this blog from here.

We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

@Aurelio

We have updated our core-framework bundle and automation bundle for these issues:

• Agent deleting
• Workflow condition "type" or "status"

So you can update the core-framework bundle and automation bundle follow the below steps:

Firstly, open your terminal in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

Let us know, you have installed this project using composer command or using zip file upload.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

We will try to support PHP 8.2 in future releases. Thanks for your time and patience!!

Hi i'm trying to setup the cronjob for grabbing emails but no matter what it always exits with an empty error while converting.

Once you check whether correctly saved your email settings option. Also, please share your screenshots of the swift mailer, mailbox, and email settings option.

Let us know, which version of uvdesk you are using.

Let us know, you have installed this project using composer command or using zip file upload.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

@thehazzard said in what is the link of the support portal?:

Hi all,

i am new here, and need some basic information.

I have managed to install UVDESK open-source version on XAMPP.
Needed only to add some extra .dll files in php/ext and modify the php.ini.

So i created the first admin account etc. And what is the portal to login on the admin account??

it brings me always to public/en where you only can generate a ticket,
The kb"s only say: login on the support portal but i cannot find it. any help?

If you have created and installed successfully the uvdesk project.

The below URL is the default URL for admin/agent login if you have not made any changes for /member prefix.

If you are using on localhost:
localhost/your-project-folder-name/public/en/member/login

If you are using on server:
your-server-domain-name/your-project-folder-name/public/en/member/login

Also, We can customize this on the setup wizard as per says the previous reply.

I created the first admin account etc

Let us know, you have created this admin account using the web installer wizard or using the terminal command:

php bin/console uvdesk:configure-helpdesk

@IwataNeo
Please share the log file of your project:
project-folder-name -> var -> log -> dev.log

Let us know, you have changed in the prod mode of your project.

@IwataNeo

Let us know, which version of uvdesk you have installed and also where you have downloaded this project using the composer command or using a zip file.

Please once you try to download the project from the official website of uvdesk.

Using the composer command run the below command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

or

Using the zip file follow the below link:

https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

If you are still facing the same issue, let us know.

@Ahmed said in Configuration problems and/or errors in code:

how can i get this update on windows xampp ?

In windows, you will follow the same steps in your project root directory like:

C:\xampp\htdocs\your-project-folder-name

Now you can run these commands in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with updating the modules then let us know.

@jeff

You can create a ticket from here.

Also, share these files of your project on the support ticket helpdesk:
composer.json and composer.lock

@Aurelio

We have updated our core-framework bundle and automation bundle for these issues:

• Agent deleting
• Workflow condition "type" or "status"

So you can update the core-framework bundle and automation bundle follow the below steps:

Firstly, open your terminal in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

@compay

Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

1. First, you will directory user ownership to a specific non-root user using this command:

   $ chown -R {user_name}:{user_group} {target_directory}

   Ex: $ chown -R uvdesk:uvdesk community-skeleton

2. Second, add this user to the www-data apache user group using the following command:

   Add user to www-data group:

   $ usermod -aG {user} www-data;

   Ex: $ usermod -aG uvdesk www-data;

   Verify that the user has been added to the www-data group:

   $ groups <your-user-name>;

   Ex: $ groups uvdesk;