The extension connects Magento 2 online store with the UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order-related information like payment method, product name, cost, shipping, and other details on the tickets.
For more details visit our store -
https://store.webkul.com/magento2-order-fetch-uvdesk-open-source.html
This feature sort order option is only available in the categories option.
In the folder option, this feature is not available we will try it in the future.
Thanks
As I understand your issue, Follow the below solution:
The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with UVdesk. As this release came in the last week.
You can fixed this issue by changing the version in composer.json in uvdesk:
"doctrine/doctrine-fixtures-bundle": "^3.4",
**TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",
After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.
I Hope, This will resolve your issue.
Follow this blog, I hope this will help change the language:
https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/
Clear the cache of project using this command:
php bin/console c:c
in your project root directory. Now try setup again of UVdesk.
Try with 2 method: Manual Setup:
Make a try once manual setup of UVdesk.
Check the below link for the manual setup from here
Note: Once you clear the cache of your browser and the project cache.
If still facing the error please let us know.
Mail your query to us at support@uvdesk.com. Our team will help you.
You can set the ticket view option:
Go to the agent option, edit agent, and here show the permission option under the ticket view option to give individual access:
Now you can do this action from the admin side here you will be shown all tickets of the customers. Now you will assign to the ticket the particular agent you want to show the ticket to the agent.
Also, agent ticket view access should be individual access (this access provides only that ticket to the agent side when you will assign the ticket to this agent, not another customer ticket).
Let us know, your helpdesk till the public path working or not:
For reference follow this blog from here.
We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.
We have updated our core-framework bundle and automation bundle for these issues:
So you can update the core-framework bundle and automation bundle follow the below steps:
Firstly, open your terminal in your project root directory now run the below commands for updating the module:
$ composer require uvdesk/core-framework:dev-master
$ composer require uvdesk/automation-bundle:dev-master
Now, clear the cache of the project using the below command:
$ php bin/console c:c
If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.
Let us know, you have installed this project using composer command or using zip file upload.
Check the below these cases and make changes accordingly:
<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted
If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.
Allow read-write permission for the below file & folder:
For .env file – chmod 777 -R path of .env file of UVdesk project
For Var folder -chmod 777 -R path of var folder of UVdesk project
For Config folder – chmod 777 -R path of config folder of UVdesk
For Public folder – chmod 777 -R path of the public folder of UVdesk
For Migration folder – chmod 777 -R path of the migration folder of UVdesk
It happens mainly because of less execution time in the php.ini file.
By default, max_execution_time is 30 sec you need to increase it and restart your server.
Check here how to increase the max-execution time and restart your server.
And clear your project cache by:
php bin/console c:c
Now try to install your project.
=> Also, run the below commands in your project root directory:
php bin/console doctrine:migrations:diff
php bin/console doctrine:migrations:migrate
And clear the cache of the project:
php bin/console c:c
=> Once you try with the manual installation of uvdesk from here.
If the issue is still in the manual installation setup, let us know.
the following link repo looks to be not official and can be not safer and not updated.
For docker installation with uvdesk official docker image website then you can use it from here.
Kind Respects,
Uvdesk Team
im trying to setup smtp and i get a error saying message was not able to send and i run the php refresh mail command and i get this
Let us know, which version of uvdesk you are using.
Also, first you check your mailbox option. This email address configured or not.
This Error showing because email address is not configured in mailbox option:
Mailbox for email email@gmail.com not found
Also, once you clear cache of your project using the below command:
$ php bin/console c:c
After again refresh the mailbox command. If you have further any query then let us know.
Kind Respects,
Uvdesk Team
what's the procedure to set up a mailbox?
You can follow the below blog for the setup of mailbox on uvdesk opensource:
https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/
If you have further any query then let us know.
Kind Respects,
Uvdesk Team
I tried another SMTP providers other than Purelymail.com -- migadu.com for example. The problem is the same: X-Swift-To does NOT get delivered.
Can you please share a email raw content of the email which email not delivered with X-Swift-To header. So that we will review this issue.
Thanks and Regards
Uvdesk Team
Thanks for update. We will check and update to you accordingly. It can takes some more days or weeks.
Thanks for your time and patience!!!
Kind Respects
Uvdesk Team
When reply a dummy generated ticket. It is showing notification sending replay successfully but I have not received this mail. So How I can solve this?
Let us know which version of uvdesk you are using with docker installation and also where from you have follow the installation steps for this project, please share a link.
Can you please share a screenshots of the swiftmailer, mailbox, and email settings option.
Let us know, you have followed the same blog:
For Imap/Smtp setup:
https://www.uvdesk.com/en/blog/smtp-imap-open-source-helpdesk-uvdesk/
This is our official uvdesk image, let us know you have followed this steps or not:
https://hub.docker.com/r/webkul/uvdesk
Kind Respects
Uvdesk Team
After Installed it is showing this error message
Let us know, you are able to login your helpdesk with your login credentials after installed. If yes then you don't need to run these commands.
Kind Respects
Uvdesk Team
@bastien ,
Let us know, which email service you are using gmail, yahoo, smtp/imap and also please share a screenshots of the swiftmailer, mailbox, and email settings.
Kind Respects
Uvdesk Team
I configured smtp with our domain name SMTP and tried GMAIL SMTP but not send any mails
Let us know, any error showing while you have create a ticket or create an agent. If yes then please share a screenshot of the error and also share a screenshot of the configured settings of your swiftmailer, mailbox and email settings option.
Also, you have followed the same blog:
For Gmail setup:
https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/
For Imap/Smtp setup:
https://www.uvdesk.com/en/blog/smtp-imap-open-source-helpdesk-uvdesk/
Kind Respects
Uvdesk Team
I am using nginx ubuntu 22.04 for install UVDesk application. But After running installation. Installation is struck in super user part
Once you check the below these cases and make changes accordingly:
<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted
locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.
For .env file – chmod 777 -R path of .env file of UVdesk project
For Var folder -chmod 777 -R path of var folder of UVdesk project
For Config folder – chmod 777 -R path of config folder of UVdesk
For Public folder – chmod 777 -R path of the public folder of UVdesk
For Migration folder – chmod 777 -R path of the migration folder of UVdesk
Check here how to increase the max-execution time and restart your server.
And clear your project cache by:
$ php bin/console c:c
Now try to install your project.
=> Also, run the below commands in your project root directory:
$ php bin/console doctrine:migrations:diff
$ php bin/console doctrine:migrations:migrate
And clear the cache of the project:
$ php bin/console c:c
=> Once you try with the manual installation of uvdesk from here.
If the issue is still in the manual installation setup, let us know.
Kind Respects,
UVdesk Team