The extension connects Magento 2 online store with the UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order-related information like payment method, product name, cost, shipping, and other details on the tickets.

For more details visit our store -
https://store.webkul.com/magento2-order-fetch-uvdesk-open-source.html

@Ricsca

This feature sort order option is only available in the categories option.
In the folder option, this feature is not available we will try it in the future.

Thanks

@elhanan-fine

As I understand your issue, Follow the below solution:

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with UVdesk. As this release came in the last week.

You can fixed this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4",
 **TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

I Hope, This will resolve your issue.

@Isidoro

Follow this blog, I hope this will help change the language:

https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

Clear the cache of project using this command:

php bin/console c:c

in your project root directory. Now try setup again of UVdesk.

Try with 2 method: Manual Setup:
Make a try once manual setup of UVdesk.
Check the below link for the manual setup from here

Note: Once you clear the cache of your browser and the project cache.

If still facing the error please let us know.

Mail your query to us at support@uvdesk.com. Our team will help you.

You can set the ticket view option:

Go to the agent option, edit agent, and here show the permission option under the ticket view option to give individual access:

Now you can do this action from the admin side here you will be shown all tickets of the customers. Now you will assign to the ticket the particular agent you want to show the ticket to the agent.

Also, agent ticket view access should be individual access (this access provides only that ticket to the agent side when you will assign the ticket to this agent, not another customer ticket).

@supportagent

Let us know, your helpdesk till the public path working or not:

MYDOMAIN.com/support/public

For reference follow this blog from here.

We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

@Aurelio

We have updated our core-framework bundle and automation bundle for these issues:

• Agent deleting
• Workflow condition "type" or "status"

So you can update the core-framework bundle and automation bundle follow the below steps:

Firstly, open your terminal in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

Let us know, you have installed this project using composer command or using zip file upload.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

@afe038

Please find below my framework.yaml file:

We have checked the same steps with dev-master project and here working session login increase.
Also, Let us know you have any changes in your project.
We will check and update you, if we are able to reproduce this issue.

Thanks for your time and patience!!!

@afe038 said in User Login Timeout:

I have updated the framework.yaml file as instructed (cleared the cache, etc), but my session is still termintated on default timeout.

Can you please share your framework.yaml file. Let us know have installed new project.
Also, share a log file. Please follow the below path for log file:

your-project-folder-name/var/log/dev.log

@ics-tas_admin

below the shared dev.log.
link text

Thanks for sharing with us required file. We will check and updated you.

Thank you for your time and patience!!!

Still receive error: Details are incorrect ! Connection not established.

Can you please share your log file from your project. Please follow the below path for log file:

your-project-folder-name/var/log/dev.log         

@ics-tas_admin

We have installed the last version available, using composer.
I have also cleared after mailbox setutp and confirm You, We receive the same error.

Can you please share your log file from your project. Please follow the below path for log file:

your-project-folder-name/var/log/dev.log         

@ReeceLER

What exactly is the app password meant to be? Is this the password I used to login? Or something else?

The app password is not the same of your login email address. It is a create from your email for the set up of swiftmailer, mailbox and email settings for sending emails.
For checking how to create app password in outlook you can follow the blog here.

I also get the following when I try and run the php command:
/var/www/uvdesk/config/packages$ sudo php bin/console c:c
Could not open input file: bin/console

This error showing because your project path is wrong. The project path should be only /var/www/uvdesk/ instead of this /var/www/uvdesk/config/packages:

@ReeceLER

The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

We would like to inform you that the customer login portal is already available in the current flow of uvdeks, for more you can check the attached snapshot:

But at this moment, this feature is not available with cannot modify password for user accounts. If you want to add this feature so you go with the customizations work. For customizations work you can create a ticket on our support panel from here.

I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal

You can use with the external way as well as internal way.

@ReeceLER

When creating the swift mailer, as seen in attached image, there is a sender address and destination address.

In the sender and delivery address nothing much only sent and receive email. These option no need to fill any email. If you are not added in these option still you can send the mails on the customer end.

Does a swift mailer account need to be setup for every user account? or how does that work?

Swift Mailer is a used for sending e-mails. Swiftmailer setup is only one for multiple user you do not need to create different account.

@ReeceLER

Get the error in the title both when an employee tries to register a ticket and when an agent replies to a ticket.

Let us know, which version of uvdesk you are using.
Also, share a screenshot of email settings or shared uvdesk.yaml file.
Once you check again your app password in swiftmailer and mailbox option.
After configuration you will clear cache of project using the below command:

$ php bin/console c:c

@ics-tas_admin

We are verifying the error in object when I attempt to manually fetching email.
All the configuration appear as ok, We have tested step by step all the principal steps. Now I have sended a new mail to the support account mail, and now I see the mail is retrieved but not processed with the error:
"An unexpected error occurred: Warning: Trying to access array offset on value of type null"

Let us know, which version of uvdesk you are using.
Also, you have cleared cache of project after setup of mailbox. If not once you clear cache of project using the below command:

$ php bin/console c:c