The extension connects Magento 2 online store with the UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order-related information like payment method, product name, cost, shipping, and other details on the tickets.

For more details visit our store -
https://store.webkul.com/magento2-order-fetch-uvdesk-open-source.html

@Ricsca

This feature sort order option is only available in the categories option.
In the folder option, this feature is not available we will try it in the future.

Thanks

@elhanan-fine

As I understand your issue, Follow the below solution:

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with UVdesk. As this release came in the last week.

You can fixed this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4",
 **TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

I Hope, This will resolve your issue.

@Isidoro

Follow this blog, I hope this will help change the language:

https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

Clear the cache of project using this command:

php bin/console c:c

in your project root directory. Now try setup again of UVdesk.

Try with 2 method: Manual Setup:
Make a try once manual setup of UVdesk.
Check the below link for the manual setup from here

Note: Once you clear the cache of your browser and the project cache.

If still facing the error please let us know.

Mail your query to us at support@uvdesk.com. Our team will help you.

You can set the ticket view option:

Go to the agent option, edit agent, and here show the permission option under the ticket view option to give individual access:

Now you can do this action from the admin side here you will be shown all tickets of the customers. Now you will assign to the ticket the particular agent you want to show the ticket to the agent.

Also, agent ticket view access should be individual access (this access provides only that ticket to the agent side when you will assign the ticket to this agent, not another customer ticket).

@supportagent

Let us know, your helpdesk till the public path working or not:

MYDOMAIN.com/support/public

For reference follow this blog from here.

We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

@Aurelio

We have updated our core-framework bundle and automation bundle for these issues:

• Agent deleting
• Workflow condition "type" or "status"

So you can update the core-framework bundle and automation bundle follow the below steps:

Firstly, open your terminal in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

Let us know, you have installed this project using composer command or using zip file upload.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

@Michael-Neo

How can I add customer contact as a workflow condition? Currently there are only Customer Name and Emal address.

We are informing to you. At this moment, we have not added the phone number field in the workflow condition.

@luisc2101

Is it possible to delete the contents of the log folder? since it is consuming a lot of server space

You can delete the log file directly from your project. Please follow the below path for the log file in your project:

your-project-folder-name/var/log/dev.log

Also, you can delete your dev file using the command line, run this command in your project root directory:

$ rm -rf var/log/dev.log

@ivanmanzanolh

Everything is okay now. After configuring Swiftmailer and the email settings, it's working. Thanks for your prompt response.

We are glad to know that your issue has been resolved now.

If would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

and leave your positive reviews here:
https://reviews.capterra.com/new/158346
https://www.trustpilot.com/review/uvdesk.com

It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.

Looking forward to seeking 5-star reviews from your side.

Awaiting your response.

@ivanmanzanolh

I'm getting this error when I try to refresh the mailbox: "Undefined constant Webkul\UVDesk\MailboxBundle\Console\CURLOPT_NOBODY" in RefreshMailboxCommand.php."

Let us know, you have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install curl

Verify install of curl verison on Ubuntu by running:

$ curl --version

@ivanmanzanolh

I tried to set a password directly from phpMyAdmin with MySQL. When I try to log in, it says "Invalid credentials".

No, its not possible password setup with directly from phpmyadmin. First you will login with any admin and using the same password string in another agent or customer so that login with the same password.

If you added directly from phpmyadmin so here shown direct password instead of password string like above customer email:

Then this is not a login with this password, also showing a invalid credentials.

So you will setup of the swiftmailer, and email settings. After setup you will received a create password email.

For swiftmailer setup you can follow the below blog:

https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/

@Bayu-Nugroho

Once you can check cross verify again your settings because your mailbox url showing something like this publi instead of public:

http:/your-domain-name/publi/en/mailbox/listener

and in your uvdesk.yaml file showing site_url like this till public:

Can you please share a composer.lock and composer.json file of your project. Also, share your configured email id details.

Let us know, which environment you are using in dev or prod mode.
Also, once you have cleared cache of your project after mailbox setup using the below command:

php bin/console c:c

Once you can setup again delete all setup and after that cleared cache of project. After that try again fetch mailbox command.

We have checked and followed the above same steps but we are not able to reproduce this issue. Here, increase the session time also.

Currently we have used swift mailer normal email sending process in code as we are sending email using this.

For Amazon AWS you need to update some code for the same to send using Amazon AWS here.

You can check below link for help:
https://stackoverflow.com/questions/69093958/error-while-sending-email-from-symfony-mailer-via-aws-ses

@peopleinside
Yes, you can mark as solved this topic.

@isaacwilsonk12

Hello, added the Custom Fields plugin to our Open-Source UVDesk. The issue that we are having is that when using the Ticket Search Bar, the data entered into the custom fields is not searchable.

At this moment, we have not added this feature in search filter view with custom fields on the ticket list page. Here search results works with only ticket id, subject, customer name, and email id.

Also, you can check your custom fields details on the ticket view page like this:

If you want any modify in your opensource project then this will be going with the customization work.