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    UVdesk

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    ercanyuzuk

    @ercanyuzuk

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    Best posts made by ercanyuzuk

    • download attachment issue on customer's page

      Hi,
      when customers try to download attachments from their tickects on customer's page , the page redirects to agent login page as soon as they click the download link

      posted in Bug Report
      E
      ercanyuzuk
    • RE: i can not send mail - smtp issue

      Thanks , it works 👍

      posted in Technical Help
      E
      ercanyuzuk

    Latest posts made by ercanyuzuk

    • RE: Trashed tickets cannot be deleted

      i didn't edit it , just copied from github and replace it 🙂 this is the updated version for 1.0.18 ...

      posted in Bug Report
      E
      ercanyuzuk
    • RE: Trashed tickets cannot be deleted

      it works after update the TicketService.php ,

      https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

      posted in Bug Report
      E
      ercanyuzuk
    • RE: Trashed tickets cannot be deleted

      @peopleinside i've check again , I select all tickets in trashed folder , deleting the ticket at the top of the list !

      posted in Bug Report
      E
      ercanyuzuk
    • RE: password reset mail does not come

      I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
      I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

      posted in Technical Help
      E
      ercanyuzuk
    • RE: password reset mail does not come

      @peopleinside when I create a ticket , email is reveived but when I click to forgot password link, it does not work . yes, I checked the spam folder .

      posted in Technical Help
      E
      ercanyuzuk
    • password reset mail does not come

      hi,
      If users click to password forgot link, the password reset mail does not come. but the mail seems to be sent ..
      Version 1.0.18 with php 8.0
      Regards,

      posted in Technical Help
      E
      ercanyuzuk
    • Trashed tickets cannot be deleted

      hi,

      version 1.0.18 with php 8.0 , I select all tickets in the trashed and click to delete forever , but nothing happens . the tickets cannot be deleted ?

      Regards,

      posted in Bug Report
      E
      ercanyuzuk
    • RE: download attachment issue on customer's page

      @peopleinside below processes are fixed the issue.

      Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
      Now, Open the terminal inside the uvdesk folder.
      Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
      After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

      posted in Bug Report
      E
      ercanyuzuk
    • RE: download attachment issue on customer's page

      @peopleinside i did but the still i am getting the error .

      posted in Bug Report
      E
      ercanyuzuk
    • RE: download attachment issue on customer's page

      Ekran Resmi 2021-09-23 16.07.02.png
      ererere.png

      i got these error

      posted in Bug Report
      E
      ercanyuzuk