Bug Report

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  Request Feature: Pre Installation extension description on web installer
  • bansalvaish  

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  Yeah, I got this newly added feature.
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  Dashboard Search bar is hidden back to left menu bar
  • bansalvaish  

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  Hi, The issue is resolved. Thanks
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  Installation is taking too much time.
  • ChandanHJ  

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  @ChandanHJ Kindly cross check your database password, If your database password contains some special character(such as #$%@) then change your password and make it without special character. And also check max execution time if it is 30 sec then increase it. check here. Thank You
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  getting memory limit issue while installing uvdesk
  • bansalvaish  

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  @bansalvaish By default, a PHP script can allocate up to 128 megabytes of memory. To change this limit, use a text editor to modify the memory_limit directive in your php.ini file. For example, to allow scripts to allocate a maximum amount of 256 megabytes of memory, use the following setting: memory_limit = 256M
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  Not able to configure the uvdesk properly
  • mukul123  

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  @mukul123 @SyedBilal Open your .htaccess file under public folder of your project and add some random text at the top and save your file. Now try to access your project. Case 1: If you are getting 500 Internal server error after adding a random text in .htaccess file. It means it is working. Case 2: If you are still able to access public path of project which means  .htaccess it is not working yet. so you need to enable it. Open your apache2.conf file and Allow overwrite All. <Directory /home/users/www> Options Indexes FollowSymLinks AllowOverride All Require all granted here. Now also you need to run two below commands for enabling mod rewrite rule. a2enmod rewrite   service apache2 restart
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  File name not show when hover over the attached files in ticket at customer panel
  • bansalvaish  

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  @bansalvaish Great to know, thank you for the feedback!
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  Solution of Common Issue facing while uvdesk Installation
  • bansalvaish  

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  @bansalvaish Great, happy to hear that!
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  Datepicker Layout not set in Broadcast app
  • bansalvaish  

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  @bansalvaish I'm happy to read the issue was resolved. Thanks for reporting it!
• A

  uvDESK rest api
  • arunacha  

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  @arunacha Please follow this guide: https://www.uvdesk.com/en/blog/api-resource/ Also API's: https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs
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  Disabled department should be not disabled for operator and workflow
  • peopleinside  

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  No one has replied

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  can not add youtube link in article
  • ercanyuzuk  

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  @Forcecode Thanks , it works ...
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  Email to agent when customer reply to ticket
  • Alessandro Gabba  

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  @Sanjeev thanks to you, without your team and your help no uvdesk will exist and also me wont' be here.
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  No tickets generated on the dashboard
  • parvinder  

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  @Sanjeev Also if you are using gmail you need to enable less secure app for gmail to use IMAP. I don't suggest to customers to enable in Gmail less secure apps. As the Google guide say less secure apps can make your account more vulnerable Instead of enable this that for security, on my opinion is better use the two factor authentication than generate and use in UVdesk a specific password for app. Security, should be the priority. If you allow less secure apps means you have no good Google security settings and your account may be vulnerable for hacker but also if you forget the password or try to login from a new device. You can be locked out of your account. @parvinder I don't suggest to keep less secure app active in your Google account. I also suggest to have always the 2 step active and to be sure to have full recovery info always updated on your account, not just the recovery email.
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  Cannot reopen tickets with reply content (exception)
  • mnz42  

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  @mnz42 you can also maybe activate the debug and reproduce the issue than see if you get some useful error from here. Be sure your installation is not corrupted in some way.. don't know.
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  My Tickets display empty
  • Alessandro Gabba  

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  @fripoll Thank you for the report and for the confirmation of the fix. Thanks also to the UVdesk team @Sanjeev