I'm so sorry to see no one has updated this discussion.
I don't think a reply will be made any more as many days has been past.

The topic will still be opened but I flag it as resolved as no more updates from UVdesk staff has been posted even if was requested. I'm sorry about that.

I'm so sorry to see no one has updated this discussion.
I don't think a reply will be made anymore as many days has been past.

The topic will still be opened but I flag it as resolved as no more updates from UVdesk staff has been posted even if was requested. I'm sorry about that.

@far2 Thank you very much for the help!

I created two different Pull request on GitHub that will be reviewed by developers.

For vendor/uvdesk/mailbox-component/Services/MailboxService.php
https://github.com/uvdesk/mailbox-component/pull/108

For vendor/uvdesk/core-framework/Resources/views/ticketList.html.twig
https://github.com/uvdesk/core-framework/pull/701

Again thank you 🙂

@yl_adc

Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

Yes, once you try with the increase PHP's maximum usable memory capacity with this variable limit also MAX_URI_LENGTH limit.

Also, you can check it in your php.ini file, dom extension is installed or not.

If not installed, first you will be installed dom extension in your php file.

You have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

072632f0-9a41-41be-ad03-0dde70aed8c5-image.png

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install php7.4-curl

Alternatively, you can follow the below link for more refrerences:

https://stackoverflow.com/a/66072424

@sabufrancis great, thank you for your feedback 🙂
I'm happy to read you figured out.

@yl_adc

We are informing to you, we have release of uvdesk so these error resolved in our latest uvdesk release v-1.1.3. So you can install new project with the below command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

After setup with the latest uvdesk. If you have still facing the same issue then let us know.

Thanks and Regards
Uvdesk Team

@Ahmed I see you asked to Karma, let's wait her reply as Im not a developer.
https://forums.uvdesk.com/topic/2105/configuration-problems-and-or-errors-in-code/14?_=1669231438502

@compay

Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

First, you will directory user ownership to a specific non-root user using this command:

$ chown -R {user_name}:{user_group} {target_directory}

Ex: $ chown -R uvdesk:uvdesk community-skeleton

Second, add this user to the www-data apache user group using the following command:

Add user to www-data group:

$ usermod -aG {user} www-data;

Ex: $ usermod -aG uvdesk www-data;

Verify that the user has been added to the www-data group:

$ groups <your-user-name>;

Ex: $ groups uvdesk;

@svermigo

In this case, email fetching is not a problem but it may be a problem in email processing so you create a ticket from here.

Also, share your email id which you want to create a ticket from the customer side.

We will debug your email content.

@ricsca sure, developers will take care about this.
@Sanjeev

Thanks for the quick response. The patch has fixed the problem.

If any one facing the same issue then
Please locate path in your project.

vendor/uvdesk/Services/TicketService.php

Open TicketService.php and Replace it from here.

Save the file and try again.

Thanks,

Issue opened at GitHub to track this: https://github.com/uvdesk/community-skeleton/issues/523

@Brandon-2021

@Brandon-2021 said in Cannot reopen tickets with reply content (exception):

thing is set up with workflows,

Yes, with current version you will not face this issue it was with v1.0.13.
So will suggest you to upgrade your version soon.

@ercanyuzuk great!
Thank you for sharing steps that helped you!
I'm happy to read you was able to resolve!

@ercanyuzuk great, I'm happy to read the issue was resolved.
Maybe some issue you had in the installation process.

Thank you for the update, enjoy 🙂

@fripoll Thank you for the report and for the confirmation of the fix.
Thanks also to the UVdesk team @Sanjeev

@Sanjeev thanks to you, without your team and your help no uvdesk will exist and also me wont' be here.

@Forcecode Thanks , it works ...