Bug Report

• M

  SOLVED Cannot reopen tickets with reply content (exception)
  • mnz42  

  14
  0
  Votes
  14
  Posts
  291
  Views

  S

  @Brandon-2021 @Brandon-2021 said in Cannot reopen tickets with reply content (exception): thing is set up with workflows, Yes, with current version you will not face this issue it was with v1.0.13. So will suggest you to upgrade your version soon.
• 

  UNSOLVED Disabled department should be not disabled for operator and workflow
  • peopleinside  

  2
  0
  Votes
  2
  Posts
  182
  Views

  

  @Sanjeev, @bansalvaish this issue or discussion seems to be not resolved. If need have department that works means is active but not visible in the public web interface of the ticket what need to do? Deactivate department? Suppose I have 1 departmant sales 2 department support 3 department private customers should see from the web interface just department 1 and 2, the third department (3) should be hidden but active. What the disabled department has been thanked for? Seems if a department is disabled cannot also be used in workflow, I tested again the demo today. Maybe need ask implement a function for allow a department to be active but hidden from the create ticket customer page?
• E

  SOLVED download attachment issue on customer's page
  • ercanyuzuk  

  12
  1
  Votes
  12
  Posts
  114
  Views

  

  @ercanyuzuk great! Thank you for sharing steps that helped you! I'm happy to read you was able to resolve!
• E

  SOLVED Contact Form does not open
  • ercanyuzuk  

  4
  0
  Votes
  4
  Posts
  29
  Views

  

  @ercanyuzuk great, I'm happy to read the issue was resolved. Maybe some issue you had in the installation process. Thank you for the update, enjoy
• A

  SOLVED My Tickets display empty
  • Alessandro Gabba  

  15
  0
  Votes
  15
  Posts
  412
  Views

  

  @fripoll Thank you for the report and for the confirmation of the fix. Thanks also to the UVdesk team @Sanjeev
• P

  SOLVED No tickets generated on the dashboard
  • parvinder  

  9
  0
  Votes
  9
  Posts
  185
  Views

  

  @Sanjeev Also if you are using gmail you need to enable less secure app for gmail to use IMAP. I don't suggest to customers to enable in Gmail less secure apps. As the Google guide say less secure apps can make your account more vulnerable Instead of enable this that for security, on my opinion is better use the two factor authentication than generate and use in UVdesk a specific password for app. Security, should be the priority. If you allow less secure apps means you have no good Google security settings and your account may be vulnerable for hacker but also if you forget the password or try to login from a new device. You can be locked out of your account. @parvinder I don't suggest to keep less secure app active in your Google account. I also suggest to have always the 2 step active and to be sure to have full recovery info always updated on your account, not just the recovery email.
• A

  SOLVED Email to agent when customer reply to ticket
  • Alessandro Gabba  

  8
  1
  Votes
  8
  Posts
  185
  Views

  

  @Sanjeev thanks to you, without your team and your help no uvdesk will exist and also me wont' be here.
• E

  SOLVED can not add youtube link in article
  • ercanyuzuk  

  10
  0
  Votes
  10
  Posts
  907
  Views

  E

  @Forcecode Thanks , it works ...
• A

  SOLVED uvDESK rest api
  • arunacha  

  2
  0
  Votes
  2
  Posts
  158
  Views

  S

  @arunacha Please follow this guide: https://www.uvdesk.com/en/blog/api-resource/ Also API's: https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs
• 

  SOLVED Datepicker Layout not set in Broadcast app
  • bansalvaish  

  4
  0
  Votes
  4
  Posts
  800
  Views

  

  @bansalvaish I'm happy to read the issue was resolved. Thanks for reporting it!
• 

  SOLVED Solution of Common Issue facing while uvdesk Installation
  • bansalvaish  

  5
  0
  Votes
  5
  Posts
  763
  Views

  

  @bansalvaish Great, happy to hear that!
• 

  SOLVED File name not show when hover over the attached files in ticket at customer panel
  • bansalvaish  

  4
  0
  Votes
  4
  Posts
  615
  Views

  

  @bansalvaish Great to know, thank you for the feedback!
• M

  SOLVED Not able to configure the uvdesk properly
  • mukul123  

  4
  0
  Votes
  4
  Posts
  1163
  Views

  S

  @mukul123 @SyedBilal Open your .htaccess file under public folder of your project and add some random text at the top and save your file. Now try to access your project. Case 1: If you are getting 500 Internal server error after adding a random text in .htaccess file. It means it is working. Case 2: If you are still able to access public path of project which means  .htaccess it is not working yet. so you need to enable it. Open your apache2.conf file and Allow overwrite All. <Directory /home/users/www> Options Indexes FollowSymLinks AllowOverride All Require all granted here. Now also you need to run two below commands for enabling mod rewrite rule. a2enmod rewrite   service apache2 restart
• 

  SOLVED getting memory limit issue while installing uvdesk
  • bansalvaish  

  2
  0
  Votes
  2
  Posts
  223
  Views

  S

  @bansalvaish By default, a PHP script can allocate up to 128 megabytes of memory. To change this limit, use a text editor to modify the memory_limit directive in your php.ini file. For example, to allow scripts to allocate a maximum amount of 256 megabytes of memory, use the following setting: memory_limit = 256M
• C

  SOLVED Installation is taking too much time.
  • ChandanHJ  

  2
  0
  Votes
  2
  Posts
  442
  Views

  

  @ChandanHJ Kindly cross check your database password, If your database password contains some special character(such as #$%@) then change your password and make it without special character. And also check max execution time if it is 30 sec then increase it. check here. Thank You
• 

  SOLVED Dashboard Search bar is hidden back to left menu bar
  • bansalvaish  

  2
  0
  Votes
  2
  Posts
  736
  Views

  

  Hi, The issue is resolved. Thanks
• 

  SOLVED Request Feature: Pre Installation extension description on web installer
  • bansalvaish  

  3
  0
  Votes
  3
  Posts
  1033
  Views

  

  Yeah, I got this newly added feature.