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    • R

      Solved Error upon downloading file
      • rbecera

      3
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      3
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      2475
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      peopleinside

      I'm glad you found the solution.

    • blckhwk

      Solved Attachment error on tickets
      • blckhwk

      10
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      10
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      1370
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      peopleinside

      @rbecera I'm happy to read you was able to resolve!
      Thanks for sharing what worked for you šŸ™‚

      Happy new year!

    • R

      Unsolved Upload document image is error
      • rbecera

      2
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      312
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      peopleinside

      @rbecera thank you for your post!
      I'm sorry for this issue.

      Have you check the developer browser console to see if you can find something that can help you to understand what can be wrong? Also try to check server error logs.

      What version of PHP are you using?

    • V

      Unsolved Getting Error when downloading files from tickets
      • vasumadhavarapu

      11
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      peopleinside

      @vasumadhavarapu
      I don't know what the cause can be but again can be a server configuration issue as in the browser console I see you have mixed content issue.. some elements are not correctly loaded with HTTPS and is the browser that try to force HTTPS.

      If you also faced some issue while transferring the UVdesk install to the new server and miss some files or some part of the database because of skipped errors, you can have issues as well.

    • B

      Solved Mail retrieval error
      • bastien

      18
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      2265
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      peopleinside

      Closed this topic as is resolved.
      Post that was made recently was moved to a new discussion that can be found here:
      https://forums.uvdesk.com/topic/2209/issue-fetching-email

    • H

      Solved Invitation link thats emailed to user, is totally off
      • hoodad

      13
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      13
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      1196
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      peopleinside

      I'm so sorry to see no one has updated this discussion.
      I don't think a reply will be made any more as many days has been past.

      The topic will still be opened but I flag it as resolved as no more updates from UVdesk staff has been posted even if was requested. I'm sorry about that.

    • J

      Solved Ticket Count showing zeros
      • jchallenw

      12
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      12
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      1243
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      peopleinside

      @far2 Thank you very much for the help!

      I created two different Pull request on GitHub that will be reviewed by developers.

      For vendor/uvdesk/mailbox-component/Services/MailboxService.php
      https://github.com/uvdesk/mailbox-component/pull/108

      For vendor/uvdesk/core-framework/Resources/views/ticketList.html.twig
      https://github.com/uvdesk/core-framework/pull/701

      Again thank you šŸ™‚

    • Y

      Solved Email transformation to ticket failed with a "Warning: DOMDocument::saveHTML(): Memory allocation failed :" error
      • yl_adc

      2
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      2
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      519
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      Komal Sharma

      @yl_adc

      Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

      Yes, once you try with the increase PHP's maximum usable memory capacity with this variable limit also MAX_URI_LENGTH limit.

      Also, you can check it in your php.ini file, dom extension is installed or not.

      If not installed, first you will be installed dom extension in your php file.

      You have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

      $ php -m

      072632f0-9a41-41be-ad03-0dde70aed8c5-image.png

      If curl extension is not installed then follow the below command for installed curl extension:

      $ sudo apt install php7.4-curl

      Alternatively, you can follow the below link for more refrerences:

      https://stackoverflow.com/a/66072424

    • S

      Solved Forgot password seems to directly set a new password. This flow, if happens, is wrong!
      • sabufrancis

      4
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      Votes
      4
      Posts
      636
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      peopleinside

      @sabufrancis great, thank you for your feedback šŸ™‚
      I'm happy to read you figured out.

    • Y

      Solved Unable to remove agent and add condition on ticket status for workflow
      • yl_adc

      4
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      4
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      740
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      Komal Sharma

      @yl_adc

      We are informing to you, we have release of uvdesk so these error resolved in our latest uvdesk release v-1.1.3. So you can install new project with the below command:

      $ composer create-project uvdesk/community-skeleton helpdesk-project

      After setup with the latest uvdesk. If you have still facing the same issue then let us know.

      Thanks and Regards
      Uvdesk Team

    • A

      Solved Delete Agente not working
      • Ahmed

      4
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      4
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      729
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      peopleinside

      @Ahmed I see you asked to Karma, let's wait her reply as Im not a developer.
      https://forums.uvdesk.com/topic/2105/configuration-problems-and-or-errors-in-code/14?_=1669231438502

    • G

      Solved Impossible to install, stall at step 1 on php8, step 4 on php7.3
      • ghislain

      16
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      16
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      10930
      Views

      Komal Sharma

      @compay

      Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

      First, you will directory user ownership to a specific non-root user using this command:

      $ chown -R {user_name}:{user_group} {target_directory}

      Ex: $ chown -R uvdesk:uvdesk community-skeleton

      Second, add this user to the www-data apache user group using the following command:

      Add user to www-data group:

      $ usermod -aG {user} www-data;

      Ex: $ usermod -aG uvdesk www-data;

      Verify that the user has been added to the www-data group:

      $ groups <your-user-name>;

      Ex: $ groups uvdesk;

    • S

      Solved Customer email reply not propagated to ticket
      • svermigo

      5
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      Votes
      5
      Posts
      701
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      Komal Sharma

      @svermigo

      In this case, email fetching is not a problem but it may be a problem in email processing so you create a ticket from here.

      Also, share your email id which you want to create a ticket from the customer side.

      We will debug your email content.

    • Ricsca

      Solved Member login font and link color
      • Ricsca

      10
      0
      Votes
      10
      Posts
      1894
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      peopleinside

      @ricsca sure, developers will take care about this.
      @Sanjeev

    • P

      Solved Edit Ticket - formatting Lost
      • pl00

      5
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      Votes
      5
      Posts
      1013
      Views

      P

      Thanks for the quick response. The patch has fixed the problem.

    • E

      Solved Trashed tickets cannot be deleted
      • ercanyuzuk

      10
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      Votes
      10
      Posts
      1443
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      Sanjeev

      If any one facing the same issue then
      Please locate path in your project.

      vendor/uvdesk/Services/TicketService.php

      Open TicketService.php and Replace it from here.

      Save the file and try again.

      Thanks,

    • peopleinside

      Solved Disabled department should be not disabled for operator and workflow
      • peopleinside

      3
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      3
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      798
      Views

      peopleinside

      Issue opened at GitHub to track this: https://github.com/uvdesk/community-skeleton/issues/523

    • M

      Solved Cannot reopen tickets with reply content (exception)
      • mnz42

      14
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      Votes
      14
      Posts
      2114
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      Sanjeev

      @Brandon-2021

      @Brandon-2021 said in Cannot reopen tickets with reply content (exception):

      thing is set up with workflows,

      Yes, with current version you will not face this issue it was with v1.0.13.
      So will suggest you to upgrade your version soon.

    • E

      Solved download attachment issue on customer's page
      • ercanyuzuk

      12
      1
      Votes
      12
      Posts
      1689
      Views

      peopleinside

      @ercanyuzuk great!
      Thank you for sharing steps that helped you!
      I'm happy to read you was able to resolve!

    • E

      Solved Contact Form does not open
      • ercanyuzuk

      4
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      Votes
      4
      Posts
      673
      Views

      peopleinside

      @ercanyuzuk great, I'm happy to read the issue was resolved.
      Maybe some issue you had in the installation process.

      Thank you for the update, enjoy šŸ™‚