Please check all possible things which can be there for your problems.
Posts made by Sanjeev
RE: Installation stuck An exception occurred in driver: SQLSTATE[HY000]  No such file or directory
RE: Ticket Merge
It is also possible that subject of tickets are same but message is different so it is quite risky to decline or other ticket.
You can try customer previous ticket app.
Here you can see all ticket of customer in one place.
RE: Mailparse on plesk
As we need to parse emails and convert them into ticket so Mail parse is required for this project to do this work.
Also ask your service provider for this if unable to do so.
Please elaborate more on which kind of reporting you are looking for so that we can help or develop in the future.
Let us know your complete requirement by emailing us at firstname.lastname@example.org
Furthermore, you can find other useful apps that already exist in the store.
Replace name by email to uniquely identify to user in Groups and Team
Sometime due to same name it can be a problem to uniquely identify a user while adding into groups or in team so it can be easily done in project by below step:
Locate path in your project:
open createSupportGroup.html and updateSupportGroup.html and make update as suggested below.
For group user new group create:
Write email in place of name like instead of agent.name write agent.email
For group user group update:
Do the same with other where you want to update.
RE: Change folder location
For ticket attachments you can change folder name from here.
locate path in your project:
Open TicketService.php and make changes in code to change folder name as highlighted in screenshot.