One more approach to update your existing project :

Download project zip from here.

After downloading the project extract zip file.

Now, copy uvdesk folder from extracted folder->vendor->uvdesk from this location.

First, delete the uvdesk folder from your_project->vendor->uvdesk location.

Now, copy uvdesk foder from extracted folder and paste into your project under vendor folder.

Also replace your translation folder from extracted zip folder into your project.

Check below screenshot for reference the folder you need to replace in your project from extracted zip folder

Finally run the following commands:

php bin/console d:s:u --force
php bin/console c:c

@Brian-B-Peach

Please increase upload_max_filesize in uvdesk.yaml file and also increase upload size from your php.ini file and make try.

Finally restart your server and try.

@peopleinside

Of course will update latest version with our zip version on official site today here as well.

Once it is done we will update you on this conversation.

You don't need for composer for this you need to just download and setup project.

@pedronapoleaojr
You need to add a translation file here for your language
(If It does not  already exist for your language).

For Example: We have added messages.en.yml for english here.

https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/202002075e3cec5d9e4d3translationfile.png

Now make a entry for your locale in uvdesk.yaml file.

And Finally check your choice language by passing it into url.

https://s3-ap-southeast-1.amazonaws.com/cdn.uvdesk.com/website/3/checkTranslation.png

Now you can make it your default language.

Locate file config->packages->translation.yaml  open translation.yaml  and make changes as given below.

default_locale:    your_locale(en, ar etc)
      fallbacks:   
                     -  your_locale(en, ar etc)
 
 
Clear your project cache by:
 
php bin/console c:c

@Rosa-A-Hancock
Locate path in your project:

vendor->uvdesk->core-framework->FileSystem->UploadManagers->Localhost.php

Make changes as done in screenshot below:

Also if you don't want to see uploaded image in uppercase then:
You need to remove data-toggle="tooltip" from below line.

https://github.com/uvdesk/core-framework/blob/master/Resources/views/ticket.html.twig#L769

@peopleinside

UVdesk logo that is not working and once logged in I don't see any reCaptcha settings.

You need to replace your new project public folder by old project public folder.

As all the attachments and images path will be save in database and it will be physically present in public folder of project.

@peopleinside

We are currently testing if anything is broken or any issue with the project due to many updates done and team is working on it time to time. Once done with testing and everything goes good and we have no such major issues we will come with a next release.

@peopleinside

Thanks for sharing information it will really help to other users to do the same steps and setup project without any problem.

@peopleinside

Another point: user that update from zip need backup some files, resume that and replace the new public folder with the old one so it will not miss favicon, attachments, logo, etc.. but by doing that if you made for example update to css in the public/bundles user will loose updates.

You can run below command and will get all latest CSS and Js automatically update in public folder anytime.

php bin/console assets:install

@peopleinside

Definitely we will check and try to add these as well if these are not creating any issues in project.

@sjliu
Update your composer.yaml file by below code:

{
    "type": "project",
    "license": "proprietary",
    "minimum-stability": "stable",
    "prefer-stable": true,
    "require": {
        "php": "^7.2.5 || ^8.0",
        "ext-ctype": "*",
        "ext-iconv": "*",
        "doctrine/annotations": "^1.0",
        "doctrine/doctrine-bundle": "^2.6",
        "doctrine/doctrine-fixtures-bundle": "3.4.1",
        "doctrine/doctrine-migrations-bundle": "^2.2",
        "doctrine/orm": "^2.12",
        "google/recaptcha": "^1.2",
        "knplabs/knp-paginator-bundle": "^5.8",
        "phpdocumentor/reflection-docblock": "^5.3",
        "phpstan/phpdoc-parser": "^1.2",
        "sensio/framework-extra-bundle": "^6.1",
        "symfony/asset": "^5.4",
        "symfony/console": "^5.4",
        "symfony/dotenv": "^5.4",
        "symfony/expression-language": "^5.4",
        "symfony/flex": "^1.17|^2",
        "symfony/form": "^5.4",
        "symfony/framework-bundle": "^5.4",
        "symfony/http-client": "^5.4",
        "symfony/intl": "^5.4",
        "symfony/mailer": "^5.4",
        "symfony/mime": "^5.4",
        "symfony/monolog-bundle": "^3.1",
        "symfony/notifier": "^5.4",
        "symfony/process": "^5.4",
        "symfony/property-access": "^5.4",
        "symfony/property-info": "^5.4",
        "symfony/proxy-manager-bridge": "^5.4",
        "symfony/runtime": "^5.4",
        "symfony/security-bundle": "^5.4",
        "symfony/serializer": "^5.4",
        "symfony/string": "^5.4",
        "symfony/swiftmailer-bundle": "^3.5",
        "symfony/translation": "^5.4",
        "symfony/twig-bundle": "^5.4",
        "symfony/validator": "^5.4",
        "symfony/web-link": "^5.4",
        "symfony/yaml": "^5.4",
        "twig/extra-bundle": "^2.12|^3.0",
        "twig/twig": "^2.12|^3.0",
        "uvdesk/automation-bundle": "^1.1",
        "uvdesk/composer-plugin": "^1.1",
        "uvdesk/core-framework": "^1.1",
        "uvdesk/extension-framework": "^1.1",
        "uvdesk/mailbox-component": "^1.1",
        "uvdesk/support-center-bundle": "^1.1"
    },
    "require-dev": {
        "phpunit/phpunit": "^9.5",
        "symfony/browser-kit": "^5.4",
        "symfony/css-selector": "^5.4",
        "symfony/debug-bundle": "^5.4",
        "symfony/maker-bundle": "^1.0",
        "symfony/phpunit-bridge": "^6.0",
        "symfony/stopwatch": "^5.4",
        "symfony/web-profiler-bundle": "^5.4"
    },
    "config": {
        "allow-plugins": {
            "composer/package-versions-deprecated": true,
            "symfony/flex": true,
            "symfony/runtime": true,
            "uvdesk/composer-plugin": true
        },
        "optimize-autoloader": true,
        "preferred-install": {
            "*": "dist"
        },
        "sort-packages": true
    },
    "autoload": {
        "psr-4": {
            "App\\": "src/"
        }
    },
    "autoload-dev": {
        "psr-4": {
            "App\\Tests\\": "tests/"
        }
    },
    "replace": {
        "symfony/polyfill-ctype": "*",
        "symfony/polyfill-iconv": "*",
        "symfony/polyfill-php72": "*"
    },
    "scripts": {
        "auto-scripts": {
            "cache:clear": "symfony-cmd",
            "assets:install %PUBLIC_DIR%": "symfony-cmd"
        },
        "post-install-cmd": [
            "@auto-scripts"
        ],
        "post-update-cmd": [
            "@auto-scripts"
        ]
    },
    "conflict": {
        "symfony/symfony": "*"
    },
    "extra": {
        "symfony": {
            "allow-contrib": false,
            "require": "^5.4"
        }
    }
}

Finally run below command:
composer update

And setup again.

@blckhwk

Please check and verify your site_url in uvdesk.yaml file (under config/packages).

Also if any kind of security protection which do not allow to make a curl request then please enable for this URL.

@blckhwk said in Ticket in-activity workflow:

ondition that counts the ageing of the tickets

We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

So unfortunately it will not work for now.

@Diana-Lucciano

Download project from our official site.

And use php version 8 with it.

@Michael-Neo

Please follow the mentioned steps below and take a project backup before proceed.

https://github.com/uvdesk/community-skeleton/issues/510#issuecomment-988686636

@Michael-Neo

Please do the below steps and take a backup of project before.

For Admin Side locate path in your project:
vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

open ticket.html.twig and replace its code from here.

On Customer side locate path in your project:
vendor/uvdesk/support-center-bundle/blob/master/Resources/views/Knowledgebase/ticketView.html.twig

Open ticketView.html.twig and replace its code from here.

Finally clear your project cache using below command:
php bin/console c:c

Check if it works for you !!!

@michael-neo

Please do the below steps and take a backup of project before.

For Admin Side locate path in your project:
vendor/uvdesk/core-framework/Resources/views/Snippets/createMemberTicket.html.twig

open createMemberTicket.html.twig and replace its code from here.

On Customer side locate path in your project:
vendor/uvdesk/support-center-bundle/Resources/views/Knowledgebase/ticket.html.twig

Open ticket.html.twig and replace its code from here.

Finally clear your project cache using below command:
php bin/console c:c

@peopleinside we have added this one after release so currently it is not the part of last release it will be the part of next release.

@peopleinside said in UVDesk Community: Cannot connect to database:

ead you was able to resolve

Yes, due to Redis connection check sometime it fails to verify database details.

@adyg said in Bulk User Creation:

Is there a way to create bulk users which are agents and/or customers?
We are looking to use UVDesk for training IT helpdesk agents.

Bulk agent creation is not possible but you can create one by one using command.

You need to provide email and password using console don't need to follow full process of password setup using received link.

Open your CMD and navigate to your project route.
Now run below command to create agent and setup email and password for them.

php bin/console uvdesk_wizard:defaults:create-user ROLE_AGENT

@michael-neo said in Image in new ticket:

When creating a new ticket, it does not allow to paste image on the message area . But when replying to ticket, it is ok. It w

We have already added option with latest release to copy and paste image into message area when creating a ticket from knowledge base https://prnt.sc/tB8da366QMVV and admin side https://prnt.sc/sYc7Ec4kNciW