@quazarzero said in Setup multiple segregated channels:

I want to process tickets from multiple email/domains and respond with the corresponding email account.

I think this is possible you set different MailBox and Swift Mailer
Have you see how UVdesk settings looks to be? https://demo.uvdesk.com/

Start to install in your server and do a try can help, I think more than the theory.

How to upgrade?

If you want to update your old version to the latest one.

You need to update all dependent bundles of this project by running below commands.

composer update uvdesk/core-framework

composer update uvdesk/support-center-bundle

composer update uvdesk/mailbox-component

composer update uvdesk/automation-bundle

composer update uvdesk/extension-framework

Note: Before running above command take a backup of swiftmailer.yaml, uvdesk_mailbox.yaml, uvdesk.yaml (You will find these files under config->packages of your project).

If you don't want to set your site_url, swiftmailer, and mailbox again.

OR

You can simply create a new project by this command it will always install the latest version of the project:

composer create-project uvdesk/community-skeleton helpdesk-project

For a better security save a backup also of your database.

Thank You!!

@admin thanks for posting this so user will have a guidance.
There is also a possible procedure that we can describe for user that just want update by FTP (for security use FTP always under SSL)?

Hi everyone,
a new version of UVdesk community is now available.

For more info about features and fix you can check the following GitHub page:
https://github.com/uvdesk/community-skeleton/releases

How to upgrade?

The following post will include how to updgrade

You can download the latest release from the previous GitHub link or also from https://www.uvdesk.com/it/opensource/

Enjoy and if you need support you can post your questions in the Technical Help section

Hi @lukaszw, thank you for your posts in the UVdesk community!
I'm happy to read you have resolved.

I noticed in more than one post you included full email address and want just reminder this is a public community so that address can be used by bot to send spam. To protect you from spam or scam emails I suggest to not post full email address in public community or web pages.

Have a wonderful day!

@bansalvaish I'm happy to read the issue was resolved.
Thanks for reporting it!

@bansalvaish Great, happy to hear that!

@bansalvaish Great to know, thank you for the feedback!

@bansalvaish thank you for your post!
I think instructions on how install UVdesk is not hard to find, below some useful links:

• https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-guide-uvdesk/
• https://github.com/uvdesk/community-skeleton/blob/master/README.md

Hi @bansalvaish ,
I'm sorry for the late reply. I hope the issue is resolved with the new version of UVdesk.
If you still facing the issue you can report in the community or in the GitHub page.

Have a wonderful day!