@bansalvaish Also email created from a PHP application not open tickets.

This can be a security measure but how if an abuse report come to the abuse email address that is managed by the ticket system?

If this is a feature you should maybe let ticket open but warn with a banner that email comes from not a fully authenticated email address so can be a security issue reply or trust the ticket.

I use live helper chat on my website and tested that if someone send an offline message and this message is delivered to my support ticket email address the ticket is not opened, UVdesk mark the email as read and if I don't see this email in the email inbox I'm not informed in UVdesk about the support request email because no ticket are created.

@bansalvaish This is a good idea but anyone can steal the picture of the user profile.
Your community support also badge, I suggest to implement it. you need also add re captcha on registration.

This is my suggestion thanks anyway for the help.
Will listen here when the issue will be resolved. Don't know if you will open a GitHub issue for this I will follow.
Thank you again, have a great day and week!

@bansalvaish thanks. As suggested on Skype you should work also in the community for have a badge if you reply from staff profile or will be confusing understand when is the team to reply

@manata maybe the issue occur because you installed as localhost and works.
Issue is when you can to change domain so using IP.

I never tested moving UVdesk from a domain to another, don't know if you need change some configuration file.

@Sanjeev

@manata I installed UVdesk by FTP and by the web interface. I never used yet composer for UVdesk.
I use it in a domain, never tested on local. You may need help from UVdesk team but they may be busy as there are some urgent issues to resolve.

They will reply asap I suppose.
I have no issue on reach UVdesk on a domain.

@manata Strange. Sorry I don't try on localhost or IP. I use UVdesk with a domain but the screenshot that Sanjeev showed you seems is not on post 8002.

Maybe the fact is lightening on port 8002 is set this somewhere?
Umh... I have no idea. I'm not good installing on localhost.

I suppose this is a internal network IP. Just UVdesk is not working?
Are you able to reach other applications on the same IP address?

@manata well, digiting the uvdesk folder did not work without the : and port after the IP?

@manata if you remove port 8002 from the IP that is not the localhost?
Maybe if you cannot connect can be a network issue? Can you reach other application on this IP and same port used?

I'm not sure this is a UVdesk issue. I'm just supposing, give my 2 cents.

@Sanjeev nothing, still unable to do.
I give up

@Sanjeev great, thanks! Maybe I forget the input type!
I will try, thanks!