@CamiloTirado I dont know because I don't use SES Aws email. You may try to configure another different email address not SES Aws email for see if you are able to make it work.

@CamiloTirado on the host you may not need to use something like this: {domain.ext:993/imap/ssl}INBOX as the guide I mentioned explain?

@CamiloTirado Hi, what settings are you using?
What are you inserting in UVdesk for configure the SMTP?

Take a look at the guide: https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

@Donald-T-Walker maybe you need delete the email as uvdesk never delete emails.
Once email that has generated ticket has been deleted you can delete the ticket.

If the ticket has been create from the web you will have no issue on deleting it and will also not need to delete email as will be no email.

You can restore a deleted ticket only if you never deleted for two times. Navigating the ticket system you will find delete ticket section and from here you can restore.

Issues: https://forums.uvdesk.com/topic/1869/issue-with-recaptcha

Hi, I installed ReCaptcha https://helpdesk.peopleinside.it/it/usr/create-ticket/ but seems is not correctly installed as I get spam customers without emails.

In the ReCaptca console I see an alert regarding my helpdesk

We have found that your site does not verify reCAPTCHA solutions. This is required in order to use reCAPTCHA correctly on your site. For more information, please visit our developer site.

https://developers.google.com/recaptcha/docs/verify#api-request

How can I resolve?
Thank you!

I do something wrong in the adding process?
https://forums.uvdesk.com/topic/1840/add-google-recaptcha/4

You should improve, make more easy insert captcha u.u

I see in the source code of the creation ticket page g-recaptcha-response exist so is really possibile is Google alert that is wrong? Happen only with uvdesk not with other applications.

Also sometimes I'm finding customer in ticket system that has no email address and is spam created by the webpage so I'm in dubt Google message is not wrong... something is not good.

@Christophe umh I think email certificate is managed by your control panel. Don't now but if your certificate is expired maybe you have issue, if still be valid should be not a problem if you installed after the certificate release the uvdesk

@Christophe maybe your certificate is not trusted and this solve the issue. Your connection is now secure seems by a self-signed certificate that is less secure respect to have a valid certificate but better that not having an SSL/TLS connection.

In my case I don't need this as I use let's encrypt certificate who is recognized.

I'm happy to read you resolved.
Maybe you can contact the control panel or the software that manage the email and suggest to support a valid certificate recognized so you don't need to bypass the certificate validation.

@Christophe I'M using this settings and works, if this doesn't works maybe you can have a mail server issue.
Don't know sorry.

@Christophe Let me check my istall.
You can try {domain.ext:993/imap/ssl}INBOX