@Christophe umh I think email certificate is managed by your control panel. Don't now but if your certificate is expired maybe you have issue, if still be valid should be not a problem if you installed after the certificate release the uvdesk

@Christophe maybe your certificate is not trusted and this solve the issue. Your connection is now secure seems by a self-signed certificate that is less secure respect to have a valid certificate but better that not having an SSL/TLS connection.

In my case I don't need this as I use let's encrypt certificate who is recognized.

I'm happy to read you resolved.
Maybe you can contact the control panel or the software that manage the email and suggest to support a valid certificate recognized so you don't need to bypass the certificate validation.

@Christophe I'M using this settings and works, if this doesn't works maybe you can have a mail server issue.
Don't know sorry.

@Christophe Let me check my istall.
You can try {domain.ext:993/imap/ssl}INBOX

@Christophe I think you cannot use a secure port 993 without TLS/SSL or will be an insecure port.
I do not suggest to use email that doesn't support secure connection as you will have security issues.

Port 465 should be also secure, I don't think can work without TLS/SSL

Hi @Christophe, I think port 993 is secure

@manata I'm happy to read you have resolved. Enjoy, stay safe and have a nice week

@bansalvaish Also email created from a PHP application not open tickets.

This can be a security measure but how if an abuse report come to the abuse email address that is managed by the ticket system?

If this is a feature you should maybe let ticket open but warn with a banner that email comes from not a fully authenticated email address so can be a security issue reply or trust the ticket.

I use live helper chat on my website and tested that if someone send an offline message and this message is delivered to my support ticket email address the ticket is not opened, UVdesk mark the email as read and if I don't see this email in the email inbox I'm not informed in UVdesk about the support request email because no ticket are created.

@bansalvaish This is a good idea but anyone can steal the picture of the user profile.
Your community support also badge, I suggest to implement it. you need also add re captcha on registration.

This is my suggestion thanks anyway for the help.
Will listen here when the issue will be resolved. Don't know if you will open a GitHub issue for this I will follow.
Thank you again, have a great day and week!

@bansalvaish thanks. As suggested on Skype you should work also in the community for have a badge if you reply from staff profile or will be confusing understand when is the team to reply