@vipin I applied the patch but (don't know if is the patch that cause the issue) as customer I receive the custom email link in English and not Italian that is my default language.

Customer click on the ticket number or receive the registration email and this have the link point to en language. Why if Italian should be the default for me?

OK tested and seems is not your patch but the issue returned to be after one of your updates.
https://github.com/uvdesk/community-skeleton/issues/318

Update: Resolved (see the GitHub issue)

@ton77 you are welcome

@Sanjeev thank you as opensource has app section, that will be amazing, it's easy to confuse. Hope in future some apps can be implemented.
For now I like SLA and the feedback apps.

• [Feature request] support extensions

More clear now

@ton77 thanks for the answer and for the screenshot.
This component seems the SLA "not supported".

In my self hosted UVdesk if I go under APP I see all empty so we need understand if this component can be installed in UVdesk self-hosted and if is compatible with the latest UVdesk version.

Are you using the self-hosted opensource solution?

Let's ask to developer @Sanjeev waiting his reply here.

How can apply the SLA agreement only for some costumers and others costumers not?

Maybe using different department with different SLA ?!

@DD Have you tried to clean cache after the php file edit?
SSH command: php bin/console c:c

Hi @ton77 , welcome in the UVdesk forum.
Unfortunately SLA are not supported at the moment, you can monitor and comment the feature request here:
https://github.com/uvdesk/community-skeleton/issues/291

@fripoll Thank you for the report and for the confirmation of the fix.
Thanks also to the UVdesk team @Sanjeev

@fripoll I'm sorry for the upload issue, you can maybe try to host the GIF outside on some GIF upload service or Google Drive or Dropbox.

Umh the issue seems to be relative to a permission, let's wait a developer reply -> @Sanjeev

@fripoll Are you able to do a small GIF and to share it?
Please be sure no personal or sensible data are present.
For made a free GIF you can use an open source software like this one: https://www.screentogif.com/

When you activate the demo and you choose to login in the admin side you are admin and if I create a ticket this one is visible from admin side so I don't know how to reproduce.

When you create an agent there are different permission you can set so the issue can be related to those permission but on administrator profile I'm unable to reproduce. I never tested on agent side.

@fripoll you are welcome. Are you sure that is not a browser issue? Tryed with incognito, other browser etc?
I use the laster version and I don't see this issue so maybe will be interesting understand how reproduce with PHP or server components version.

You may also check if you are able to reproduce in the demo: https://demo.uvdesk.com/

Have you also checked server error logs?