@Sanjeev perfect, this resolve my issue.
In ConfigureHelpdesk.php the version was still 1.0.13 now fixed

@admin currently seems UVdesk support mobile template for customer but not for operators.
UVdesk just have a mobile template for operator that imitate functions. Maybe in the future UVdesk will have a full mobile interface also for operator that never remove functions that are available on desktop for now... I have to change CSS every time UVdesk is updated or I will be not able to delete more tickets, delete a single ticket, select multiple tickets, etc.

@Sanjeev UVdesk was not updated or installed by Softacolous, I just imported my existent install.
Checking the file you mentioned the version here is 1.014 so I think Softacolous is not taking info of version from this file. When I log-in on my operator Dashboard the version showed in the footer is correct, is Softacolous panel that show I'm using version 1.0.13 so I suppose the Sofacolous software is reading some else file that UVdesk never updated.

@Sanjeev great, thank you!

Hi, I upgraded to version 1.0.14 but since long time Softacolous show I have installed 1.0.13.
With file I should update in UVdesk for fix this? Thank you.

No problem @Sanjeev , it's a pleasure try to give a small help.
Today I'm adding some new informations: a small guide on how to rewrite URL, just below.

How to remove public folder and also index.php from the UVdesk URL

In the main UVdesk root folder you need have or add an .htaccess file with the following rules:

RewriteEngine On
RewriteCond %{REQUEST_URI} !^/public/
RewriteRule ^(.*)$ /public/$1 [L,QSA]

In some occasion I discovered my UVdesk installation was showing index.php in the URL, for hide that I added some rules in the .htaccess file, this time inside the public folder.

In the public folder you need have an .htaccess file where you may want add

RewriteEngine On
RewriteCond %{THE_REQUEST} ^GET.*index\.php [NC]
RewriteRule (.*?)index\.php/*(.*) /$1$2 [R=301,NE,L]

Also if you want force HTTPS you can add:

RewriteCond %{HTTPS} !=on
RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

In the existent .htaccess file inside the public folder you should already also have the following code:

<IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteRule ^(.*)$ ./index.php/$1 [QSA,L]
    RewriteCond %{HTTP:Authorization} ^(.*)
    RewriteRule .* - [e=HTTP_AUTHORIZATION:%1]
</IfModule>

Now your installation should work without public and without index.php showed in the URL.

@leandrorocha I'm sorry for issues faced.
What version of UVdesk you installed?

I don't use CPanel but some script install can be not updated; if you are unable to see UVdesk work I suggest to install manually and see if this resolve the issues faced.

https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

@leandrorocha Hi, I'm sorry for the issue faced.
Are you able for example to configure a Gmail account or an email that is not managed by CPanel?

This is for know if the error is made by you.

Can be useful know what configuration are you using without include in the forum password or other sensible data.

Incoming Mail (IMAP) Server

Transport: Select transport as Gmail, Yahoo or IMAP
Host: Every email service has unique IMAP HOST like Gmail – {imap.gmail.com:993/imap/ssl}INBOX, Yahoo – {imap.mail.yahoo.com:993/imap/ssl}INBOX
Email: Put email address of IMAP(incoming mail server)
Password: Enter password of given email.

The above text is from the UVdesk guide.

You may have issue if your email managed by CPanel never support / use a valid certificate.

@Sanjeev thanks, for now I removed special character and resolved in this way.

@agoudsmit I'm admin in my UVdesk but I get alert so I think is not this.