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    Solved download attachment issue on customer's page

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    • E
      ercanyuzuk @peopleinside last edited by

      @peopleinside it's the last one , v1.0.16 ...
      i deleted core-framework and support-center-bundle folders, and coiped fresh one , nevertheless, it does not work .
      but this time, i can get en error messages as soon as upload a file . but on the other hand , i can see the attachment and download after then ...

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      • peopleinside
        peopleinside mod admin community specialist @ercanyuzuk last edited by

        @ercanyuzuk thanks for the report. I'm able to reproduce issue. I get 500 error.
        I will ask the UVdesk team to look into it or maybe I will open an issue on GitHub.

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

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        • peopleinside
          peopleinside mod admin community specialist @ercanyuzuk last edited by

          @ercanyuzuk said in download attachment issue on customer's page:

          v1.0.16

          Issue opened, now let's wait the developer team will fix this
          https://github.com/uvdesk/community-skeleton/issues/475

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

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          • E
            ercanyuzuk @peopleinside last edited by

            Ekran Resmi 2021-09-23 16.07.02.png
            ererere.png

            i got these error

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            • peopleinside
              peopleinside mod admin community specialist @ercanyuzuk last edited by

              @ercanyuzuk thank you for the report.
              I will try to update you here but I may forget. You can subscribe to the GitHub issue opened:

              https://github.com/uvdesk/community-skeleton/issues/475

              Thank you very much for this report!

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

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              • peopleinside
                peopleinside mod admin community specialist last edited by

                Hi, seems this issue has been fixed from the UVdesk team.

                They suggest to replace the full core-framework & support-center-bundle packages,
                than to run the SSH command php bin/console c:c

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

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                • E
                  ercanyuzuk @peopleinside last edited by

                  @peopleinside i did but the still i am getting the error .

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                  • peopleinside
                    peopleinside mod admin community specialist @ercanyuzuk last edited by

                    @ercanyuzuk have you run php bin/console c:c ?

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

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                    • E
                      ercanyuzuk @peopleinside last edited by

                      @peopleinside below processes are fixed the issue.

                      Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
                      Now, Open the terminal inside the uvdesk folder.
                      Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
                      After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

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                      • peopleinside
                        peopleinside mod admin community specialist @ercanyuzuk last edited by

                        @ercanyuzuk great!
                        Thank you for sharing steps that helped you!
                        I'm happy to read you was able to resolve!

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
                        https://support.uvdesk.com/en/

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