@Mauro-Toselli

As I checked I also found the same issue . For this issue i have made some changes
So please do it step by step . it will work for you .

1. Open MailboxService.php file . follow the given path :
   project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php

2. Take backup of this file .

3. Copy the file from here.

4. Paste it in your file .

5 . Run php bin/console c:c & then php bin/console uvdesk:refresh-mailbox xyz@gmail.com.

hope it will work for you. if not please let me know.

@DomDis

Thanks for your feedback, We will surely work on the documentation part.

Can you please tell us, what issue are you facing in configuring workflow?

Have you set up the mailbox & swift mailer to get the notification and send notifications on ticket creation, reply, Agent added, customer added &, etc?

If not, please follow the given link:

1. Mailbox click here.
2. Swift mailer click here.
3. Email settings click here.

@peopleinside Thank you for believing on us. we will definitely make uvdesk bug free & user friendly.

We are continuously working on giving our best to make uvdesk a better help desk.

@DomDis you can follow the uvdesk documentation from here. It will help you to understand the uvdesk functionality.

If you still facing any issue. Please let us know.

@HKowalski

Can you share the raw content of that email & also tell us which email service are you using?

@savelam

Mail your query us at support@uvdesk.com. Our team will help you.

@WisTex

Please mail us your query at support@uvdesk.com. Our team will help you.

@fripoll

which email service(outlook, gmail) are you using to fetch mails?
is your swift-mailer working fine?

@fripoll

which email service(outlook, gmail) are you using to fetch mails?
is your swift-mailer working fine?

@WisTex

Please mail us your query at support@uvdesk.com. Our team will help you.

@savelam

Mail your query us at support@uvdesk.com. Our team will help you.

@wistex

If i am not wrong, you was pass the wrong email address
test@example.com => support@example.info

As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

Run the below command:
php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info

@savelam

Can you tell us which email service are you using & also which UVDesk version are you using?

@HKowalski

Can you share the raw content of that email & also tell us which email service are you using?

@gopiraju-p said in When installing UVdesk public folder unable to open in browser:

different ports because of I have three bitnami services in my local at one single server

Can you please tell us, Is this URL able to open the project?
Maybe your localhost:port is not correct or not working?

Please enter the below url, If is it able to open the folder then the issue is in the project.

localhost:port/your_project_name/

@Ricsca This is the feature in uvdesk that a customer can reply from email as well.

For that reply, you should have alredy setup that mailbox & cron job which will help you to convert mails into ticket or thread.

Are you aware from that, if yes then we also provide you that solution that only shows the first few words of the answer

@wildanm

Below are the following hardware requirement for uvdesk:
Processor: 1.60GHz or higher
RAM: 3GB or higher

If your system hardware matched the above specification then It should work smooth with 30/100 tickets as well.

@Ricsca As I understand your concern, you want only few words of thread in notification email. So that the user can come to website to see the whole message.

Can you please tell me, am able to understand your query?

If not, Please tell us with screenshot or an example so that we can help you.