Good point!

I also installed a Let's encrypt certificate, but before installing UVdesk on my website.
I probably need to renew it. I'll do it and see if that fixes this problem.

Once again, thank you Marco for your support.

I found a valid host string to fetch the mailbox. Thanks to an extra string (/novalidate-cert) the connection is up and messages are well fetched. I'm not an expert but it seems to me that is it a secure way to access the mailbox.

{mail.xxxx.com:993/imap/ssl/novalidate-cert}INBOX

I tried with the same structure but without success.

I need to find a way to put the refresh php query on a debug mode. Maybe the issue will be more easy to understand.

You're totally right. I'd really like to configure it as a secure way but I can't find the exact string to use for Host field with SSL connectivity :

{mail.xxx.com:993/ssl}INBOX seems to not working.

Anyway, thank you for your support.

Unfortunately, I got it wrong: {mail.xxx.com:993/notls}INBOX is not working (probably a clear cache issue makes me think it was working but it is not.)

Need to go back with unsecured port to make it working again : {mail.xxx.com:143/notls}INBOX

This still not working with IMAP/SSL conectivity.

Any idea ?

(It's works fine with outgoing message, using a secured SMTP 465 port ...)

Hi,

I found a solution to fetch the mailbox. The host field was changed withthis new string :

{mail.xxx.com:993/notls}INBOX

My question is, even i use the secured 993 port, is this connection well secured ? I'm not very confident with the "notls" mention.

Thank you,

Christophe.

Hello,

I'm trying to configure Uvdesk on my website hosted at O2Switch.
The application seems to be correctly installed and is running well (admin management feature at least).

I'm struggling with email configuration using IMAP setting.
Whatever to option I choose (Gmail or IMAP), this error message is raised each time I try to refresh the mailbox using this PHP command :

php bin/console uvdesk:refresh-mailbox xxx@xxx.com

Here's below error message raised (after different setting for host field)

Using Gmail
WARNING [php] Warning: imap_open(): Couldn't open stream {imap.gmail.com:993/imap/ssl}INBOX ["exception" => ErrorException { …}]

Using IMAP
WARNING [php] Warning: imap_open(): Couldn't open stream mail.xxxx.com:993 "exception" => ErrorException { …}]
WARNING [php] Warning: imap_open(): Couldn't open stream mail.xxxx.com:145 "exception" => ErrorException { …}]
WARNING [php] Warning: imap_open(): Couldn't open stream {mail.xxxx.com:993} "exception" => ErrorException { …}]

I hope one of you will have an idea to help me undrestand what is going wrong.

(Attached a screenshot of uvdesk.yaml conf.)