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  Check the below these cases and make changes accordingly:

  A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below: <Directory /home/users/var/www/htdocs> Options Indexes FollowSymLinks AllowOverride All Require all granted

  If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
  locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

  Allow read-write permission for the below file & folder:
  For .env file – chmod 755 -R path of .env file of UVdesk project
  For Var folder -chmod 755 -R path of var folder of UVdesk project
  For Config folder – chmod 755 -R path of config folder of UVdesk
  For Public folder – chmod 755 -R path of the public folder of UVdesk
  For Migration folder – chmod 755 -R path of the migration folder of UVdesk

  It happens mainly because of less execution time in the php.ini file.
  By default, max_execution_time is 30 sec you need to increase it and restart your server.
  Check here how to increase the max-execution time and restart your server.

  And clear your project cache by:

  php bin/console c:c

  Now try to install your project.

  => Also, run the below commands in your project root directory:

  php bin/console doctrine:migrations:diff php bin/console doctrine:migrations:migrate

  And clear the cache of the project:

  php bin/console c:c

  => Once you try with the manual installation of uvdesk from here.

  Source

• Technical Help

  Technical help for your UVdesk instance

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  @Michael-Neo

  How can I add customer contact as a workflow condition? Currently there are only Customer Name and Emal address.

  We are informing to you. At this moment, we have not added the phone number field in the workflow condition.

• Bug Report

  For discuss about bugs that you may find

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  Also if this issue has not been resolved, and maybe will be not shortly, I'm closing this as the UVdesk team is informed about the issue,

  No more actions can be done in this forum, now let's just wait a fix update for this.

• General Discussion

  A place to talk about whatever you want

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  @luisc2101

  Is it possible to delete the contents of the log folder? since it is consuming a lot of server space

  You can delete the log file directly from your project. Please follow the below path for the log file in your project:

  your-project-folder-name/var/log/dev.log

  Also, you can delete your dev file using the command line, run this command in your project root directory:

  $ rm -rf var/log/dev.log
• Comments & Feedback

  A section for comments and feedback

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  M

  Inter-agent notes.
  It might be that an agent communicates with the client, then transfers the ticket to a new agent and writes some internal notes (which will never be visible to clients, and there will be no notification sent either), so that the next agent will not have to check all threads of the ticket.

  To shorten it with notes, make updates in code.