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    Solved Configuration problems and/or errors in code

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    • A
      Aurelio last edited by

      Hello, good afternoon,

      I have some doubts/questions.
      I am currently testing UVDesk's open source system and I have found 2 possible errors (I don't know if these options are not for open source).

      The first problem I encountered was in the workflows.
      Selecting a workflow as a condition of either "type" or "status" throws me a 500 error.

      The second problem I found is in the agents section, when I want to delete an agent it also keeps giving me a 500 error.

      In the workflow problem, it tells me that the TicketStatus class does not exist.

      In the agents I have not found to find the problem.

      Could you guide me if this is because you have to buy a plan or something please.

      Thanks in advance, regards.

      https://i.imgur.com/zGhuldp.png

      peopleinside A 2 Replies Last reply Reply Quote 0
      • peopleinside
        peopleinside community specialist mod @Aurelio last edited by

        @Aurelio Hi and thank you for your question.

        1. What version of UVdesk are you using?
        2. What version of PHP are you using?
        3. Did you check your server error log?

        How you installed UVdesk: docker, SSH, FTP?

        Those questions can help developers to reply to your topic.
        Developers reply can take a little bit more long than mine reply. šŸ˜Š

        šŸ’¬ You can also ask help on GitHub Discussions
        šŸŸ  I may be no more active as before in this community as announced here

        A peopleinside 2 Replies Last reply Reply Quote 0
        • A
          Aurelio @peopleinside last edited by Aurelio

          This post is deleted!
          1 Reply Last reply Reply Quote 0
          • A
            Aurelio @Aurelio last edited by

            @peopleinside Hi!

            I answer the questions you asked me with pleasure.

            What version of UVdesk are you using?
            I am using the latest stable version of the project, which is found on the official website to download.

            What version of PHP are you using?
            The PHP version I'm using is 8.0

            Did you check your server error log?
            Yes, I verify the error on my server, but, it is the same one that attached in the link I put, it directly tells me that the files do not exist.

            How you installed UVdesk: docker, SSH, FTP?
            Use the method of downloading the .zip file from the official website, is it really necessary to use any other method? Likewise, use the FTP to upload the zip and unzip it.

            Thank you very much in advance for the help

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside community specialist mod @Aurelio last edited by

              @Aurelio Thank you for the infos. Please hold on for a reply from UVdesk staff.

              I'm using UVdesk and I don't have experienced this issues.
              UVdesk staff reply can take more time then my reply.

              šŸ’¬ You can also ask help on GitHub Discussions
              šŸŸ  I may be no more active as before in this community as announced here

              A 1 Reply Last reply Reply Quote 0
              • A
                Aurelio @peopleinside last edited by

                @peopleinside I understand, in fact I haven't had any other problems compared to these... Could you pass me the root file that has no problems? The one who says he uses.
                In order to do tests on my hosting or locally.
                The truth is that the system seems too good to me and they are the only things that I cannot find a solution to, since I have reviewed the code and indeed, the classes of those errors are not in the code.

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside community specialist mod @Aurelio last edited by

                  @Aurelio sorry, my root file has personal data.
                  You need wait a reply from the UVdesk staff.

                  I suppose you have already downloaded the root file from the UVdesk https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

                  šŸ’¬ You can also ask help on GitHub Discussions
                  šŸŸ  I may be no more active as before in this community as announced here

                  A 1 Reply Last reply Reply Quote 0
                  • A
                    Aurelio @peopleinside last edited by

                    @peopleinside In fact, it is the .zip that I have and that is throwing me errors with the aforementioned.
                    Well, I guess I'll have to wait for an administrator to answer me and give me a solution.
                    Thanks anyway for trying to help.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside community specialist mod @Aurelio last edited by

                      @Aurelio you are welcome, let's wait a UVdesk staff reply

                      šŸ’¬ You can also ask help on GitHub Discussions
                      šŸŸ  I may be no more active as before in this community as announced here

                      1 Reply Last reply Reply Quote 0
                      • Komal Sharma
                        Komal Sharma UVdesk Staff mod last edited by

                        We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

                        peopleinside 1 Reply Last reply Reply Quote 1
                        • peopleinside
                          peopleinside community specialist mod @Komal Sharma last edited by

                          @Komal-Sharma Thanks for the answer, I will keep this topic as unresolved until you never release a fix. Thanks.

                          šŸ’¬ You can also ask help on GitHub Discussions
                          šŸŸ  I may be no more active as before in this community as announced here

                          1 Reply Last reply Reply Quote 1
                          • peopleinside
                            peopleinside community specialist mod @peopleinside last edited by

                            I'm marking this as resolved as the staff is working on a fix.
                            Please hold the new version and test it, if still have issue update this thread or open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

                            šŸ’¬ You can also ask help on GitHub Discussions
                            šŸŸ  I may be no more active as before in this community as announced here

                            1 Reply Last reply Reply Quote 0
                            • Topic has been marked as solved  peopleinside peopleinside 
                            • Komal Sharma
                              Komal Sharma UVdesk Staff mod last edited by

                              @Aurelio

                              We have updated our core-framework bundle and automation bundle for these issues:

                              • Agent deleting
                              • Workflow condition "type" or "status"

                              So you can update the core-framework bundle and automation bundle follow the below steps:

                              Firstly, open your terminal in your project root directory now run the below commands for updating the module:

                              $ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

                              Now, clear the cache of the project using the below command:

                              $ php bin/console c:c

                              If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

                              A 1 Reply Last reply Reply Quote 1
                              • A
                                Ahmed @Komal Sharma last edited by

                                @Komal-Sharma how can i get this update on windows xampp ?

                                Komal Sharma 1 Reply Last reply Reply Quote 0
                                • Referenced by  peopleinside peopleinside 
                                • Komal Sharma
                                  Komal Sharma UVdesk Staff mod @Ahmed last edited by

                                  @Ahmed said in Configuration problems and/or errors in code:

                                  how can i get this update on windows xampp ?

                                  In windows, you will follow the same steps in your project root directory like:

                                  C:\xampp\htdocs\your-project-folder-name

                                  Now you can run these commands in your project root directory now run the below commands for updating the module:

                                  $ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

                                  Now, clear the cache of the project using the below command:

                                  $ php bin/console c:c

                                  If you have still a problem with updating the modules then let us know.

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