UVdesk
    • Register
    • Login
    • Search
    • Recent

    Solved My Tickets display empty

    Bug Report
    4
    15
    795
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • F
      fripoll last edited by

      Thanks @Sanjeev @peopleinside for your answer. We installed the lastest version yesterday. To Try descart db issues i made a clean instalation to reproduce and y get the same issue.

      bd9e9f7b-4dc0-4f7f-bb5b-736f551752ee-image.png

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside community specialist mod admin @fripoll last edited by

        @fripoll you are welcome. Are you sure that is not a browser issue? Tryed with incognito, other browser etc?
        I use the laster version and I don't see this issue so maybe will be interesting understand how reproduce with PHP or server components version.

        You may also check if you are able to reproduce in the demo: https://demo.uvdesk.com/

        Have you also checked server error logs?

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

        1 Reply Last reply Reply Quote 0
        • F
          fripoll last edited by

          Thanks @peopleinside and @Sanjeev. I made lots of tests and y could reproduce the issue in the demo. I made a new agent with administrator role, asign some tickets, login with de new agent acount and in "my tickets" section can see that there are tickets but are no listed and it show "no record found"
          Note: there is not problem with "agent" role. Only "Administrator"

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside community specialist mod admin @fripoll last edited by peopleinside

            @fripoll Are you able to do a small GIF and to share it?
            Please be sure no personal or sensible data are present.
            For made a free GIF you can use an open source software like this one: https://www.screentogif.com/

            When you activate the demo and you choose to login in the admin side you are admin and if I create a ticket this one is visible from admin side so I don't know how to reproduce.

            When you create an agent there are different permission you can set so the issue can be related to those permission but on administrator profile I'm unable to reproduce. I never tested on agent side.

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

            1 Reply Last reply Reply Quote 0
            • F
              fripoll last edited by

              Oky @peopleinside i made a small .gif video about 1mb but i cant upload here because of this error 7810b585-d44f-411e-82b0-86db9ea6d77f-image.png anyway the issue is very simple to reproduce. Tickets assigned to agents that has "Administrator" role are not listed in "my tickets" view like show @Alessandro-Gabba in the first post "26 mar 2021". Tickets asigned to agents with "Agent" role are listed correctly. Thanks a lot!

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside community specialist mod admin @fripoll last edited by

                @fripoll I'm sorry for the upload issue, you can maybe try to host the GIF outside on some GIF upload service or Google Drive or Dropbox.

                Umh the issue seems to be relative to a permission, let's wait a developer reply -> @Sanjeev

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                1 Reply Last reply Reply Quote 0
                • Sanjeev
                  Sanjeev developer UVdesk Staff mod last edited by Sanjeev

                  @Alessandro-Gabba @fripoll @peopleinside

                  As we have checked the issue for MyTickets section for Admin and it actually exist for Admin Role.

                  Thanks for reporting this bug @fripoll

                  We have fixed it.

                  Please locate file in your project.
                  vendor/uvdesk/core-framework/Repository/TicketRepository.php

                  Replace your TicketRepository.php from here.

                  1 Reply Last reply Reply Quote 0
                  • F
                    fripoll last edited by

                    @Sanjeev @peopleinside Thanks!! this replacement solve the issue...

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • Sanjeev
                      Sanjeev developer UVdesk Staff mod last edited by

                      @fripoll

                      Follow us on Github for updates and latest releases of project.

                      You can watch project so that you can track future updates.

                      1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside community specialist mod admin @fripoll last edited by

                        @fripoll Thank you for the report and for the confirmation of the fix.
                        Thanks also to the UVdesk team @Sanjeev

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
                        https://support.uvdesk.com/en/

                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post