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    Solved Mailbox Not Found - cPanel Email IMAP

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    • W
      WisTex @peopleinside last edited by

      @peopleinside Clearing the cache does not change the Email Settings page, but the actual configuration file has the correct data:

      /home/accountname/public_html/desk/config/packages/uvdesk.yaml

      uvdesk:
          site_url: 'desk.example.info/public'
          upload_manager:
              id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
          
          support_email:
              id: support@example.info
              name: UVDesk Community
              mailer_id: support@example.info
      

      /home/accountname/public_html/desk/config/packages/swiftmailer.yaml

      swiftmailer:
          default_mailer: support@example.info
          mailers:
              support@example.info:
                  transport: smtp
                  username: support@example.info
                  password: notmyrealpassword
                  host: mail.example.info
                  port: 465
                  encryption: ssl
                  auth_mode: login
                  sender_address: support@example.info
                  delivery_addresses: ['']
                  disable_delivery: false
      

      /home/accountname/public_html/desk/config/packages/uvdesk_mailbox.yaml

      # Configure your mailboxes here
          mailboxes:
              support@example.info:
                  name: support@example.info
                  enabled: true
                  deleted: false
      
                  # [SMTP] Outgoing mail server
                  # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
                  smtp_server: 
                      mailer_id: support@example.info
      
                  # [IMAP] Incoming mail server
                  # IMAP configurations to use for fetching emails from mailbox
                  imap_server:
                      host: '{mail.example.info:993/imap/ssl}INBOX'
                      username: support@example.info
                      password: notmyrealpassword
      

      Also, the certificate is value:

      AutoSSL Domain Validated
      Expires on September 22, 2022. The certificate will renew via AutoSSL.
      

      I even tried {example.com:993/imap/ssl/novalidate-cert}INBOX as well.

      Do you see anything in there that is off?

      peopleinside 2 Replies Last reply Reply Quote 0
      • peopleinside
        peopleinside mod admin community specialist @WisTex last edited by

        @wistex Let's wait a developer reply 🙂 (maybe this will require some more time and maybe the reply will arrive tomorrow).

        @vipin - @Sanjeev

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @WisTex last edited by

          @wistex mailparse checks has been passed when you installed UVdesk?
          Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).

          How you installed UVdesk? GitHub, SSH, Composer?
          In the Dashboard footer of UVdesk do you see the version of UVdesk?

          This questions can help developers to better help you.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          W 1 Reply Last reply Reply Quote 0
          • W
            WisTex @peopleinside last edited by

            @peopleinside said in Mailbox Not Found - cPanel Email IMAP:

            Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).
            How you installed UVdesk? GitHub, SSH, Composer?
            In the Dashboard footer of UVdesk do you see the version of UVdesk?

            I had issues installing UVdesk on PHP 8.1. so I downgraded that particular subdomain to 7.4. I would like to resolve that issue next, but right now I need to concentrate on fixing the email issue.

            I installed UVdesk using Softalicious in cPanel.

            I am using V -1.1.0 according to the footer.

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside mod admin community specialist @WisTex last edited by

              @wistex thanks for the infos.
              PHP 7.4 should be fine.

              Check on the forum chat, I wrote a private message in the main time we wait a developer reply.

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

              1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside mod admin community specialist last edited by peopleinside

                @WisTex I'm sorry to see no developers replied to this thread.
                @vipin @Sanjeev

                If no reply persist you can try to open a ticket here:
                https://support.uvdesk.com/en/

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                1 Reply Last reply Reply Quote 0
                • vipin
                  vipin developer UVdesk Staff @WisTex last edited by vipin

                  @wistex

                  If i am not wrong, you was pass the wrong email address
                  test@example.com => support@example.info

                  06989382-90b4-45be-9263-08e24ea5669a-image.png

                  73b64b80-a7c5-4447-9ebf-35e6b1975692-image.png

                  As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

                  Run the below command:
                  php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info

                  W 1 Reply Last reply Reply Quote 0
                  • Topic has been marked as solved  peopleinside peopleinside 
                  • W
                    WisTex @vipin last edited by

                    @vipin said in Mailbox Not Found - cPanel Email IMAP:

                    As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

                    Unfortunately, that is not the case. I did not want to reveal my real email address on a public forum, so those are not the email addresses I am using.

                    I have tried multiple email addresses on multiple servers, and I just can't get it to work.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside mod admin community specialist @WisTex last edited by

                      @wistex thanks for the update.
                      I'm sorry to see 3 days has been past without a reply to your update.

                      I'm monitoring the community but I'm not a developer to help you.
                      I offered also to you my time for free in my personal live chat but no chat has started. (Better for me, I have not busy my time - I'm joking).

                      Developers can be busy so a reply from the UVdesk team may require time, especially for the free open source.

                      Thank you for your patience.

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

                      1 Reply Last reply Reply Quote 0
                      • vipin
                        vipin developer UVdesk Staff last edited by

                        @WisTex

                        Please mail us your query at support@uvdesk.com. Our team will help you.

                        1 Reply Last reply Reply Quote 1
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