Solved Mailbox Not Found - cPanel Email IMAP
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@peopleinside Clearing the cache does not change the Email Settings page, but the actual configuration file has the correct data:
/home/accountname/public_html/desk/config/packages/uvdesk.yaml
uvdesk: site_url: 'desk.example.info/public' upload_manager: id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost support_email: id: support@example.info name: UVDesk Community mailer_id: support@example.info
/home/accountname/public_html/desk/config/packages/swiftmailer.yaml
swiftmailer: default_mailer: support@example.info mailers: support@example.info: transport: smtp username: support@example.info password: notmyrealpassword host: mail.example.info port: 465 encryption: ssl auth_mode: login sender_address: support@example.info delivery_addresses: [''] disable_delivery: false
/home/accountname/public_html/desk/config/packages/uvdesk_mailbox.yaml
# Configure your mailboxes here mailboxes: support@example.info: name: support@example.info enabled: true deleted: false # [SMTP] Outgoing mail server # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox smtp_server: mailer_id: support@example.info # [IMAP] Incoming mail server # IMAP configurations to use for fetching emails from mailbox imap_server: host: '{mail.example.info:993/imap/ssl}INBOX' username: support@example.info password: notmyrealpassword
Also, the certificate is value:
AutoSSL Domain Validated Expires on September 22, 2022. The certificate will renew via AutoSSL.
I even tried
{example.com:993/imap/ssl/novalidate-cert}INBOX
as well.Do you see anything in there that is off?
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@wistex mailparse checks has been passed when you installed UVdesk?
Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).How you installed UVdesk? GitHub, SSH, Composer?
In the Dashboard footer of UVdesk do you see the version of UVdesk?This questions can help developers to better help you.
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@peopleinside said in Mailbox Not Found - cPanel Email IMAP:
Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).
How you installed UVdesk? GitHub, SSH, Composer?
In the Dashboard footer of UVdesk do you see the version of UVdesk?I had issues installing UVdesk on PHP 8.1. so I downgraded that particular subdomain to 7.4. I would like to resolve that issue next, but right now I need to concentrate on fixing the email issue.
I installed UVdesk using Softalicious in cPanel.
I am using V -1.1.0 according to the footer.
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@wistex thanks for the infos.
PHP 7.4 should be fine.Check on the forum chat, I wrote a private message in the main time we wait a developer reply.
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@WisTex I'm sorry to see no developers replied to this thread.
@vipin @SanjeevIf no reply persist you can try to open a ticket here:
https://support.uvdesk.com/en/ -
If i am not wrong, you was pass the wrong email address
test@example.com => support@example.infoAs i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.
Run the below command:
php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info -
peopleinside
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@vipin said in Mailbox Not Found - cPanel Email IMAP:
As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.
Unfortunately, that is not the case. I did not want to reveal my real email address on a public forum, so those are not the email addresses I am using.
I have tried multiple email addresses on multiple servers, and I just can't get it to work.
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@wistex thanks for the update.
I'm sorry to see 3 days has been past without a reply to your update.I'm monitoring the community but I'm not a developer to help you.
I offered also to you my time for free in my personal live chat but no chat has started. (Better for me, I have not busy my time - I'm joking).Developers can be busy so a reply from the UVdesk team may require time, especially for the free open source.
Thank you for your patience.
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Please mail us your query at support@uvdesk.com. Our team will help you.