Technical Help

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  UNSOLVED Not create the ticket from email
  • SCoccia  

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  @SCoccia Hi, I'm understanding that your system was working well creating ticket from email and now is not working anymore. Is the website URL correct in the config/packages/uvdesk.yaml? What do you have as website URL? You need have the address without https or http. You can also try to clear cache with the php command php bin/console c:c Do you get some errors if you run the code to clear cache?
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  SOLVED In RefreshMailboxCommand.php line 88:
  • SCoccia  

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  yes I see and is all ok
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  SOLVED No input file specified
  • SCoccia  

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  @peopleinside We will check with above solution if it is not effecting any other functionality then will add it with project.
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  SOLVED LDAP binding with uvdesk
  • Tabu  

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  @Sanjeev I agree, just to know thanks. I'm closing this as resolved. Maybe if in the future this feature will be useful someone can request on GitHub. For now there are issue with major priority like bug resolution and basic function implementation.
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  SOLVED UV Desk setting up email on windows platform - WAMP Server
  • Nishit  

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  Topic marked as solved as no reply has been posted.
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  SOLVED Workflow [create ticket] doesnt sent to agent and/or team and/or group.
  • agoudsmit  

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  Topic marked as resolved as no reply has been posted.
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  SOLVED Issue installing UVdesk 1.0.16 using docker-compose
  • peopleinside  

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  Hi, I'm marking this topic as resolved as you mention here, seems you was able to install UVdesk.
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  SOLVED Continuous API Error: An unexpected error occurred. Please try again later
  • leandrorocha  

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  Hi, this topic seems has no more updates. I mark the discussion as resolved. You can still be able to reply if you need help.
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  SOLVED Uvdesk Ldap integration
  • satksd  

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  Hi @satksd , I hope you are well! I'm sorry to see the topic has not received a reply update anymore. UVdesk is improving and we are also improving the support community. I will mark this topic as resolved for now, if you still need help you can open a new topic.
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  SOLVED URL forwarding
  • Sam  

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  Closing as resolved as no reply was made. UVdesk is still improving and with them also the support community.
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  SOLVED nginx/1.14.0 || 502 Bad Gateway
  • gulzarahmad  

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  I also get this issue many times in my website. I suggest you to upgrade your hosting and fix technical issues in your website..
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  SOLVED Redirect to Member panel when open default website url.
  • Nuran  

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  @Nuran Please don't post URL to other external website, other help desk platform or seems your profile is mading spam. I edited the URL in your message. But I need only member panel as main page I don't know how to help. UVdesk load the basic Knowledge page when you load the main address. You want redirect this to the customer login page? Maybe in this case you can see if you can manage your hosting to do a redirect but should be ok simply use UVdesk as is. Seems you are asking a customization so I cannot help with that. Maybe you can try to wait a UVdesk team reply but again, seems you are asking for a customization... If you run an help desk system is normal that the main page will be the main page of the Help desk system. If when you load yourhelpdeskdomain.ext want load yourhelpdeskdomain.ext/member/login you need put a redirect on your hosting. On Apache you should be able to do this with a redirect. you can search how on Google. "redirect with htaccess" or some panel do allow do this by using the web interface.
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  SOLVED Check customer IP
  • peopleinside  

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  Hum 6 days without a reply. I opened a topic on GitHub to better track this. https://github.com/uvdesk/community-skeleton/issues/473
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  SOLVED 1) Line breaks are not or not nicely displayed / 2) Cryptic names in attachments
  • LinuxSquare  

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  Hello @Sanjeev Thank you for the reply. The renaming files issue has been fixed with the link you provided. Thank you. And thanks to the issue report of @peopleinside, I could also fix the formatting error. Thank you very much for helping me out. Yours sincerely ~ LinuxSquare
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  SOLVED Site Title
  • Ajonymous  

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  @Ajonymous in this case I don't know how to help, let's hear @Sanjeev In the future UVdesk team can create a clear cache button in operator side so this will be useful for users that cannot clear cache by SSH. I know another Open Source project that has done this
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  SOLVED Multilanguage E-mails
  • leandrorocha  

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  @leandrorocha In my OpenSource install I edited the email templates by inserting two languages. First my native language: Italian than English.
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  SOLVED composer update never update all UVdesk components
  • peopleinside  

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  @Sanjeev OK, thank you for the answer!
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  SOLVED How I can move the rate support button from right to left?
  • peopleinside  

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  @Sanjeev yes is good, thanks. I placed the CSS code into CSS section in branding so I will not loose changes when updating UVdesk. I also used left: -55px because looks better on showing all smiles. Thank you!
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  SOLVED Setting passwords for new Agents/Customers
  • leedsy90  

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  Thanks, everybody, I followed the steps outlined above and can confirm this is now resolved.
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  SOLVED How to change Account Owner?
  • leedsy90  

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  @leedsy90 Login to database, open uv_user table and search email id of account owner now here after search note id of user. Now open uv_user_instance and search user id which you got from uv_user table once done update that row and make support_role_id to 3