You are welcome 🙂

@master234
Hi, we need wait a reply from a UVdesk staff member.

I see you are installing UVdesk in a local host so why in what you pasted there is a link to a domain? Have you configured your domain in a localhost installation?

Also, when asking support indicate the step that reproduce the issue can help to made your request support more clear. What step did you take to get that error?

If the issue persist you can try to use the ready zip file downloadable at https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

Just unzip and run on the browser the wizard pointing to the public folder.

I flag the topic as resolved as a GitHub issue has been created 🙂
I'm sorry we did not get a reply from UVdesk staff.

@mandyrc said in Issue fetching email:

The project still in DEV mode because I cannot login as admin when I change to PROD. But for now I'm OK with this.

What error do you get when switching to prod and try to login?
Did you checked if some errors are present in server error log or developer console?

When you edit DEV to PROD do you clear also cache before login?
Are you sure to use the correct operator login link and not the customer login link?

@mkdirs I don't think this is possible, is the browser also who manage attachment.

@rbecera Hi, I'm happy you found a way to customize the label also if, edit core code will be lost once you will upgrade UVdesk.

Currently I don't think there is a function in the UI that allow the field label customization 😊

@omerparlak I hope the UVdesk team can reply to you but sometimes I see not every time a reply seems is made. The free support can be limited.

I see that this mobile app has been not updated since 2020 so maybe is no more actively developed. This is what I see from the GitHub repo https://github.com/uvdesk/mobile-app

I see there is a guide you can read here: https://www.uvdesk.com/en/blog/uvdesk-open-source-flutter-mobile-app/

@omerparlak I'm glad to read you resolved your initial question.
Thanks for the feedback.
Have a nice day 🙂

@michelict thank you so much @michelict for this question I am also looking for the same answer.

@omerparlak as no replies are added I'm marking this as resolved.

@ipacific456 great, thank you 😊 it's a good news to hear.

@Komal-Sharma f07481ba-f6b5-423b-94d5-613b596971b4-image.png 1921234e-da28-4c30-b4a6-9ec362808f6f-image.png a96916ae-e6da-4556-bc58-94f612ea0dfd-image.png

i dont know how to get a version for you

@dwijadas

the following link repo looks to be not official and can be not safer and not updated.

For docker installation with uvdesk official docker image website then you can use it from here.

Kind Respects,
Uvdesk Team

@DHO thank you for your feedback!
I'm happy to read you was able to resolve.

Thanks again for the update!
Have a wonderful day and week 😳

@sabufrancis

I tried another SMTP providers other than Purelymail.com -- migadu.com for example. The problem is the same: X-Swift-To does NOT get delivered.

Can you please share a email raw content of the email which email not delivered with X-Swift-To header. So that we will review this issue.

Thanks and Regards
Uvdesk Team

@manu-v still this problem present?
Seems the link in the initial post made by you is no more valid.

You can try to use browser developer console to see if there are some errors when you load UVdesk.

@ridwann03 marking as resolved as no reply has been made by you.
If you still need help please answer to the reply that was made for you. ✌

@gamekolla

When reply a dummy generated ticket. It is showing notification sending replay successfully but I have not received this mail. So How I can solve this?

Let us know which version of uvdesk you are using with docker installation and also where from you have follow the installation steps for this project, please share a link.

Can you please share a screenshots of the swiftmailer, mailbox, and email settings option.

Let us know, you have followed the same blog:

For Imap/Smtp setup:
https://www.uvdesk.com/en/blog/smtp-imap-open-source-helpdesk-uvdesk/

This is our official uvdesk image, let us know you have followed this steps or not:

https://hub.docker.com/r/webkul/uvdesk

Kind Respects
Uvdesk Team

@gamekolla

After Installed it is showing this error message

Let us know, you are able to login your helpdesk with your login credentials after installed. If yes then you don't need to run these commands.

Kind Respects
Uvdesk Team

@Komal-Sharma Yes I created this referring with above smtp article but not sending or receiving any mails. This has not generate any errors. But give me notification Email has sent. But not sending mails