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    • S

      UNSOLVED RFC 2822, 3.6.2. compliance error when sending a ticket
      • savelam

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      peopleinside

      @savelam understood. Sorry I have no idea so... we need a reply from developers.

    • S

      SOLVED installation problem
      • sjliu

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      S

      Dear Sanjeev,
      thanks for your prompt reply, it can be installed now.👍 😊

      sjliu

    • W

      SOLVED Cannot get emails to work at all in the system
      • webmaster22

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      peopleinside

      @webmaster22 said in Cannot get emails to work at all in the system:

      Now I think I am at a halt because composer is updated in Plesk and packages for uvdesk may no longer work because of me updating composer,

      I'm also on Ubuntu and Plesk and I use composer 2.0 latest version so I don't think the issue is updating composer. Composer should/must be updated!

      UVDesk is such a good functional software. Id go with the hosted one on their site, but our company usually hosts their own software for privacy reasons and to own and solely access confidential information that should not be accessible to anyone.

      Yes... umh I'm not into business but I host the UVdesk by myself for that reason 🙂 and also because I cannot pay a plan.

      @webmaster22 said in Cannot get emails to work at all in the system:

      We've had no issues using it. I think the team at UVDesk should change the structure of the software and the packages it uses because its difficult to setup for control panels from what I see.

      Yes maybe not easy but I know some other software, help desk too that I'm not able to install because is harder and harder. 😊

      @webmaster22 said in Cannot get emails to work at all in the system:

      Thank you so much for the help and support. Hopefully you have a great weekend.

      It's my pleasure, have an happy week end too 🙂

    • B

      SOLVED Email replies to ticket not visible
      • blckhwk

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      peopleinside

      @blckhwk thank you for your feedback!
      I'm glad to know you resolved!

      Happy week end and enjoy UVdesk 🙂

    • N

      SOLVED issues when changing to prod ENV
      • nathan

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      K

      @nathan
      Are you able to log in to dev mode?

      If not, please make a try the below methods:

      Check your read/write permissions enable or not in the .env file

      In the last cache clear of your project with this command:

      php bin/console c:c

      and try again.

    • N

      SOLVED email and customer reply not coming to uvdesk
      • networkadmin

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      N

      thanks will try and give update

    • B

      SOLVED Error -> No route found for "POST /public/mailbox/listener" (404 Not Found)
      • blckhwk

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      B

      Hi,

      Thanks for your reply however i managed to solve this issue by changing the value of site_url

      9c5b06b4-b097-4901-8c2d-3c05cc298cd1-image.png

      9a931b39-f4c9-4c5e-af18-9f80d212ea69-image.png

      UVDesk implementation:

      Centos 8
      Php 7.4
      Nginx 1.14
      UVDesk 1.18

    • B

      SOLVED Ticket in-activity workflow
      • blckhwk

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      S

      @blckhwk said in Ticket in-activity workflow:

      ondition that counts the ageing of the tickets

      We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

      So unfortunately it will not work for now.

    • peopleinside

      SOLVED Can you please write and maybe show in a video how install Uvdesk on XAMPP?
      • peopleinside

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      K

      @peopleinside
      Please check this blog for how to install Uvdesk using Xampp on windows: here

    • D

      SOLVED Customize tickets
      • Diana Lucciano

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      peopleinside

      @diana-lucciano Hi, this is a paid feature; you can buy the add-on.

      Additional apps that you can add to the open-source UVdesk helpdesk system UVdesk Open Source Custom Fields App

      Unfortunately this is a paid feature.

    • D

      SOLVED Troubles with installation of uvdesk
      • Diana Lucciano

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      D

      Thanks a lot.

    • A

      SOLVED UVDesk Community: Cannot connect to database
      • AdyG

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      @peopleinside said in UVDesk Community: Cannot connect to database:

      ead you was able to resolve

      Yes, due to Redis connection check sometime it fails to verify database details.

    • A

      SOLVED Bulk User Creation
      • AdyG

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      S

      @adyg said in Bulk User Creation:

      Is there a way to create bulk users which are agents and/or customers?
      We are looking to use UVDesk for training IT helpdesk agents.

      Bulk agent creation is not possible but you can create one by one using command.

      You need to provide email and password using console don't need to follow full process of password setup using received link.

      Open your CMD and navigate to your project route.
      Now run below command to create agent and setup email and password for them.

      php bin/console uvdesk_wizard:defaults:create-user ROLE_AGENT

    • D

      SOLVED As the Dept MGR, How do I create a ticket and asign it to one of my staff
      • DomDis

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      peopleinside

      @domdis you get no email at all?
      If so maybe your email settings in SMTP are not correct.

      Yes IMAP is only for incoming email.

      Near the smile icon check if you can see, here in the forum, the icon to upload an image. Be sure no sensible data are present.

    • Ricsca

      SOLVED Agent Reply To The Customer's ticket
      • Ricsca

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      peopleinside

      @vipin Hi, today I tried to give an hand for help @Ricsca with remote support AnyDesk.

      @Ricsca is using a shared hosting, seems so I was able to set a cronjob and have the output sent by email. I discovered in the host field, email settings need add the novalidate-cert

      with this edit now UVdesk read emails of @Ricsca but ticket still not get created.

      I checked the site URL and is correct, I tried to add /public/ to the URL but same results: ticket not created.

      https://forums.uvdesk.com/topic/2006/not-create-the-ticket-from-email/8?_=1646416431003

      @vipin How can we help @Ricsca ?
      Can open a ticket but you don't need only access to UVdesk maybe but also to the user hosting... and this may be a problem I think. I looked remotely with Anydesk, I also followed the link topic above by replacing RefreshMailboxCommand.php and replace its code from here but no particular error messages was printed.

    • Ricsca

      SOLVED Sort Folders and Categories
      • Ricsca

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      peopleinside

      @ricsca maybe there is an issue open about this: Sort Order in Categories (knowledge base) is overridden by updating an article

    • P

      SOLVED No email when creating ticket via WEB
      • piotrekzielony

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      peopleinside

      @piotrekzielony thank you for the feedback

    • G

      SOLVED When installing UVdesk public folder unable to open in browser
      • gopiraju.p

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      V

      @gopiraju-p said in When installing UVdesk public folder unable to open in browser:

      different ports because of I have three bitnami services in my local at one single server

      Can you please tell us, Is this URL able to open the project?
      Maybe your localhost:port is not correct or not working?

      Please enter the below url, If is it able to open the folder then the issue is in the project.

      localhost:port/your_project_name/

    • D

      SOLVED Having trouble running composer
      • DomDis

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      peopleinside

      @domdis if you have email issues please open a separate topic, this one is about installation and composer 🙂

    • Ricsca

      SOLVED Assign agent automatically
      • Ricsca

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      Ricsca

      But wouldn't it be better if the tickets are assigned to a user by default and then in the case of customization then let the workflows be used?
      99% of those with medium-large sites have only one who is responsible for answering the questions who is also the owner.
      You have to make a cms as simple as possible to use if you want to make it popular ...