Technical Help

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  Is the public folder required after uvdesk install ?
  • bansalvaish  

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  It's worked .. Thankyou so much
• A

  Installation stuck Step 4/5
  • abin  

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  Hi @Absolute, Glad to hear that you found and debug the issue and share the solution here. You'are not getting an alert as your project is running under dev environment and it will be helpful for users to debug the issue more easily. If any more query please ask, and raise a support ticket on support@uvdesk.com ThankYou!
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  Installtion UVDesk community skeleton on Windows 10 with wamp 64 not getting the Step3 installation wizard.
  • louis.simion  

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  Hey @louis-simion It will be helpful for us if you could share the issue described in detail Please attach the following information:- Project Version- PHP Version- Error screeshots- By navigating to console ->network tab Thanks
• 

  [Need HELP] configuration error
  • mzch  

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  @mzch said in [Need HELP] configuration error: Examining helpdesk setup for any configuration issues: Please visit: https://github.com/uvdesk/community-skeleton/issues/220
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  Could not find package uvdesk/community-skeleton with stability dev in a version installable using your PHP version 5.6.40.
  • Lerato Letswalo  

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  Please upgrade your php version to 7.2 or above. The latest release of UVDesk opensource require php 7.2 or higher.
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  URL forwarding
  • Sam  

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  @Sam said in URL forwarding: What URL? Can you elaborate? Tell me more about your problem.
• R

  Uvdesk community skeleton switch from dev env to production
  • russian_uvdesk  

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  Look in the .env file and change 'dev' to 'prod'.
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  Getting error: Warning: imap_open(): Couldn't open stream mailserver when setting up IMAP email server account
  • dh0253  

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  Hello @dh0253, Please check this link it will surely help you. https://github.com/uvdesk/core-framework/issues/273 If still you face problem please create a support ticket here: https://support.uvdesk.com/en/customer/create-ticket/
• C

  plesk installation
  • caygri  

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• M

  When trying to install, its showing 500 internal server error
  • meyyammai  

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  Hello meyyammai, Kindly raise your ticket at support@uvdesk.com We will look into your query soon!
• S

  Installation stuck at Step 4, need help.
  • SimonM  

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  Hi vikasbhusal check that composer has been installed or not? you can also go with https://github.com/uvdesk/community-skeleton/issues/156 Kindly raise your ticket at support@uvdesk.com for quick response
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  composer require php version >=7.2 to install helpdesk
  • admin  

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  Installation stuck : DB Credential
  • Morphe  

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  @Morphe try by disabling the redis extension if it's running anywhere.
• 

  How to Add a agent?
  • bansalvaish  

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  @bansalvaish You can simply login to member panel. Now Search Agents in dashboard and click on Agents. You will see a option to add a New Agent here.
• T

  Cannot pass setup Step 2.- Unable to locate path on server
  • travistaylor  

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  @travistaylor You can also raise your support ticket at support@uvdesk.com by mentioning all above environment so that your query will resolve in high priority. Thanks.
• C

  Installation step giving error
  • ChandanHJ  

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  @ChandanHJ Check Following Cases: Before setting up your project check below things and make changes accordingly: Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mention below: <Directory /home/users/www> Options Indexes FollowSymLink AllowOverride All Require all granted Note: Need to run below commands for enabling mod rewrite rule: a2enmod rewrite Then, restart web server: service apache2 restart Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character. Case 3. Allow read-write permission for below file & folder: For .env file – chmod 777 -R path of .env file of UVdesk project For var folder -chmod 777 -R path of var folder of UVdesk project For config folder – chmod 777 -R path of config folder of UVdesk project Case 4. And also check max execution time if it is 30 sec then increase it. Check here. Case 5. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup. After that, restart your server by. service apache2 restart Lastly, clear your project cache by: php bin/console c:c
• I

  The none encryption is not supported
  • Ivan  

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  @anywhere @jesse @Ivan Thanks for reporting this bug we will remove none option from there. Actually you have selected "Encryption Mode - None" for swift-mailer. And swift mailer does not support encryption none . so you just need to locate and open file swiftmailer.yaml under config->packages in your project. Now change encryption to tls or ssl instead of none as per support by your email server and save your file. Now run your project and error will be removed.
• R

  (1/1) InvalidArgumentException The none encryption is not supported
  • rajeev  

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  @rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.
• R

  If i want to show on frontpage (helpdesk/en/ ) for unregistered users some data from uvdesk what can i do?
  • russian_uvdesk  

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  @russian_uvdesk You need to customize knowledgebase section for this where you can do this all stuff. You need a add a new section for this as same as you see in ticket list of customer after customer login.
• S

  Password field in Agent and Customer Form
  • SaasMe  

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  @SaasMe For Agent: locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section). For Customer: locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).