@Sanjeev yes, you can not that as a feature reguest .
The most important deficiency I see right now is the inability to define SLA.
If the agent does not respond to ticket within the specified time, system can inform the supervisior or admin .

hi @Sanjeev . the portal can not merge tickets automatically . Agents are able to do that . ;Therefore , it will not not be risky.
For example , customer sent a mail and ticket generated . Agent replied and follow the ticket. Customer sent a new mail with the same problem but subject is different . in this case, new tickets generated with different id . So, customer has one problem but , there are two tickets in the system . in this case, agent can merge these two tickets.
customer previous tickets is ok, but not solve the issue .
before we used the manage engine support service software , we were able to do that .

If a customer has opened two different records on the same subject, these two records should be combined and followed in a single ticket.

by the way, if i add iframe code in the article via source code , it removes the code . it does not support iframe code ...

@Sanjeev We should be able to receive reports on a daily, monthly, yearly basis by type, by agent, by group or team. on the other hand , We should be able to see which customer has opened the most tickets. we even need to be able to separate it into types or teams. These are the things that come to my mind now. we can diversify them.

There is no reposting app for uvdesk open source . if you do that and sell it on the store, i don't know other people but i can buy it ...

hi @bansalvaish

my project (1.0.12) is on Centos 7, also i installed uvdesk 1.0.12 to Ubuntu 20.04 for testing. the issue occurs both os.
also, i added i frame code , but when i save it , iframe code disappears . it does not accept iframe code. still the issue exist on open source 1.0.12 version. as you know it is last version .

Hi,
Can we add google recaptcha in the form ? when someone creates a ticket via web form , i need to verify they are spam or not ?

hi,
i create a article , and try to add youtube video using click + video tab . but even i saved it , article seems empty !

thanks, it's ok now ...