Hi,
when customers try to download attachments from their tickects on customer's page , the page redirects to agent login page as soon as they click the download link

Thanks , it works

i didn't edit it , just copied from github and replace it this is the updated version for 1.0.18 ...

it works after update the TicketService.php ,

https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

@peopleinside i've check again , I select all tickets in trashed folder , deleting the ticket at the top of the list !

I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

@peopleinside when I create a ticket , email is reveived but when I click to forgot password link, it does not work . yes, I checked the spam folder .

hi,
If users click to password forgot link, the password reset mail does not come. but the mail seems to be sent ..
Version 1.0.18 with php 8.0
Regards,

hi,

version 1.0.18 with php 8.0 , I select all tickets in the trashed and click to delete forever , but nothing happens . the tickets cannot be deleted ?

Regards,

@peopleinside below processes are fixed the issue.

Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
Now, Open the terminal inside the uvdesk folder.
Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

@peopleinside i did but the still i am getting the error .

i got these error