🔴 January 2024 Alert: Forum support inactive!
New forum registration are currently closed.
Use GitHub discussions
.
  • Recent
  • Dark Theme
  • Login

UVdesk

  • Dark Theme
  • Login
  • Search
  • Recent
  1. Home
  2. afe038
A
  • Profile
  • Following 0
  • Followers 0
  • Topics 1
  • Posts 10
  • Best 0
  • Controversial 0
  • Groups 0

afe038

@afe038

5
Reputation
2
Profile views
10
Posts
0
Followers
0
Following
Joined 8 Mar 2023, 00:35 Last Online 10 May 2023, 08:05

afe038 Unfollow Follow

Latest posts made by afe038

  • RE: User Login Timeout

    @peopleinside, sure thing, I will try to setup the demo and a private ticket.

    posted in Technical Help
    A
    afe038
    10 May 2023, 08:05
  • RE: User Login Timeout

    @peopleinside @Komal-Sharma ,

    I'm still experiencing the issue after even after following the steps!

    BR,
    Agron

    posted in Technical Help
    A
    afe038
    9 May 2023, 13:46
  • RE: User Login Timeout

    @Komal-Sharma said in User Login Timeout:

    for

    Hi @Komal-Sharma,

    I just checked, apart from the configuration of the email services and modification of the templates, no other change was performd (beside the modification of the framework.yaml file).

    Kind regards,
    Agron

    posted in Technical Help
    A
    afe038
    22 Mar 2023, 12:17
  • RE: User Login Timeout

    Hi @Komal-Sharma

    Please find below my framework.yaml file:

    $ cat config/packages/framework.yaml
    # see https://symfony.com/doc/current/reference/configuration/framework.html
    framework:
        secret: '%env(APP_SECRET)%'
        #csrf_protection: true
        http_method_override: false
    
        # Enables session support. Note that the session will ONLY be started if you read or write from it.
        # Remove or comment this section to explicitly disable session support.
        session:
          handler_id: session.handler.native_file
          storage_factory_id: session.storage.factory.native
          save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
          #2 Days lifetime (172800 seconds)
          cookie_lifetime: 172800
          cookie_secure: 'auto'
          cookie_samesite: 'lax'
    
    
        #esi: true
        #fragments: true
        php_errors:
            log: true
    
    when@test:
        framework:
            test: true
            session:
                storage_factory_id: session.storage.factory.mock_file
    

    Please find the log here: https://notepad.link/y3jrz

    posted in Technical Help
    A
    afe038
    21 Mar 2023, 07:44
  • RE: User Login Timeout

    @Komal-Sharma

    I have updated the framework.yaml file as instructed (cleared the cache, etc), but my session is still termintated on default timeout.

        session:
          handler_id: session.handler.native_file
          storage_factory_id: session.storage.factory.native
          save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
          #2 Days lifetime (172800 seconds)
          cookie_lifetime: 172800
          cookie_secure: 'auto'
          cookie_samesite: 'lax'
    

    I can see that the session files are present on the var/sessions/prod folder:

    $ ls -ltr
    total 16
    -rw------- 1 xxxx xxxx 5731 Mar 20 11:04 sess_5ba960f1dd644841ce1bd23039064a7f
    -rw------- 1 xxxx xxxx    0 Mar 20 11:26 sess_0eed0aa1ac5b34ded6eeca85a7469761
    -rw------- 1 xxxx xxxx 5729 Mar 20 11:27 sess_5839f77cacb7880a945f2e4bd2f6a466
    

    Bare in mind I'm running the uvdesk/community-skeleton:dev-master

    Kind regards,
    A.

    posted in Technical Help
    A
    afe038
    20 Mar 2023, 09:38
  • RE: UVDesk not sending emails with SMTP (ssl)

    @Komal-Sharma, done!

    posted in Technical Help
    A
    afe038
    13 Mar 2023, 09:49
  • RE: UVDesk not sending emails with SMTP (ssl)

    Hi @Komal-Sharma ,

    All good with this version! It seems swiftmailer is not used anymore!

    Thanks a lot for your support!

    Kind regards,
    Agron

    posted in Technical Help
    A
    afe038
    10 Mar 2023, 17:25
  • RE: UVDesk not sending emails with SMTP (ssl)

    Hi @Komal-Sharma,

    I installed the mentioned version, after I complete the installation there the member login page is not getting loaded properlly:

    4397c919-664d-4587-89d5-3e76f49e8547-image.png

    I noticed that the forntend is trying to load the js & css resources from:

    GET https://domain.com/uvdesk/public/bundles/uvdeskcoreframework/js/_dropdown.js net::ERR_ABORTED 404

    GET https://domain.com/uvdesk/public/bundles/uvdeskcoreframework/css/_uikit.css net::ERR_ABORTED 404

    This was not the case on the previous version!

    BR,
    A

    posted in Technical Help
    A
    afe038
    9 Mar 2023, 21:30
  • RE: UVDesk not sending emails with SMTP (ssl)

    Hi @Komal-Sharma

    I'm using Zoho mail service.

    Mailbox setup is OK. I'm receiving emails/tickets:

    $ php bin/console uvdesk:refresh-mailbox email@domain.com
    
     1. Processing uvdesk mailbox configuration.
    
     2. Opening imap stream... 
    
     3. IMAP stream opened.
    
     4. Fetching Email collection since 08 March 2023.
    
     5. Total fetched email -> 1
    
     6. Starting to convert Emails into Tickets -> 
    =============================================
    =============================================
    
    
      Converting email 1 out of 1.
    
     Mailbox refreshed successfully !!!
    
    

    The issues is that I don't have any errors when I'm sending replies 😞

    9b792252-2315-4af4-8aae-cd9639c2c558-image.png

    As explained, I also created a sample php script (using SwiftMail) and it's sending emails with the same credentials.

    I noticed that there is a configuration on the .env file:

    ###> symfony/swiftmailer-bundle ###
    # For Gmail as a transport, use: "gmail://username:password@localhost"
    # For a generic SMTP server, use: "smtp://localhost:25?encryption=&auth_mode="
    # Delivery is disabled by default via "null://localhost"
    MAILER_URL=null://localhost
    ###< symfony/swiftmailer-bundle ###
    

    Do I need to change this as well (althogh not mentioned in some of the HowTos)?

    Kind regards,
    A.

    posted in Technical Help
    A
    afe038
    9 Mar 2023, 10:25
  • UVDesk not sending emails with SMTP (ssl)

    Hi to all,

    I have a fresh setup and all works OK apart from email delivery. I have followed the guides and also checked other already solved topics within the forum but still didn't manage to solve that. My config files (anonymized the domain, email, smtp, imap data):

    $ cat config/packages/uvdesk.yaml 
    
    parameters:
        app_locales: en|fr|it
        
        # Default Assets
        assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
        assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
        assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'
    
        uvdesk_site_path.member_prefix: _member_
        uvdesk_site_path.knowledgebase_customer_prefix: _customer_
        
        # File uploads constraints
        # @TODO: Set these parameters via compilers
        max_post_size: 8388608
        max_file_uploads: 20
        upload_max_filesize: 2097152
    
    uvdesk:
        site_url: 'real_url/uvdesk/public'
        upload_manager:
            id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
        
        support_email:
            id: email@domain.com
            name: Domain SSC
            mailer_id: my-support-swift
        
        # Default resources
        default:
            ticket:
                type: support
                status: open
                priority: low
            templates:
                email: mail.html.twig
    
    
    #######
    $ cat config/packages/uvdesk_mailbox.yaml 
    uvdesk_mailbox:
        emails: ~
            # Often Reply emails like from gmail contains extra and redundant previous mail data.
            # This data can be removed by adding delimiter i.e. specific line before each reply. 
            # delimiter: '<-- Please add content above this line -->'
            # enable_delimiter: true
        
        # Configure your mailboxes here
        mailboxes:
            support-mailbox:
                name: Domain Support Mailbox
                enabled: true
                deleted: false
    
                # [SMTP] Outgoing mail server
                # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
                smtp_server: 
                    mailer_id: my-support-swift
    
                # [IMAP] Incoming mail server
                # IMAP configurations to use for fetching emails from mailbox
                imap_server:
                    host: '{imap.domain.com:993/ssl}'
                    username: email@domain.com
                    password: xxxxxxx
    
    ######
    $ cat config/packages/swiftmailer.yaml 
    swiftmailer:
        default_mailer: my-support-swift
        mailers:
            domain-support-swift:
                transport: smtp
                username: email@domain.com
                password: xxxxxx
                host: smtp.domain.com
                port: 465
                encryption: ssl
                auth_mode: login
                sender_address: email@domain.com
                delivery_addresses: ['']
                disable_delivery: false
    
    

    IMAP parsing of emails to tickets is working OK. I have also tested the SMTP connectivity to my SMTP service via a PHP script and it is OK. I have also tried to use GMAIL, I had the same behaviour (emails received and non sent).

    I have added the:

    dump($e->getMessage()); die; 
    

    But no log is generated. I switched to dev mode and nothing on the Profiler nor on the dev.log.

    Any ideas?

    BR,
    afe038

    posted in Technical Help
    A
    afe038
    8 Mar 2023, 00:51