@peopleinside, sure thing, I will try to setup the demo and a private ticket.

@peopleinside @Komal-Sharma ,

I'm still experiencing the issue after even after following the steps!

BR,
Agron

@Komal-Sharma said in User Login Timeout:

for

Hi @Komal-Sharma,

I just checked, apart from the configuration of the email services and modification of the templates, no other change was performd (beside the modification of the framework.yaml file).

Kind regards,
Agron

Hi @Komal-Sharma

Please find below my framework.yaml file:

$ cat config/packages/framework.yaml
# see https://symfony.com/doc/current/reference/configuration/framework.html
framework:
    secret: '%env(APP_SECRET)%'
    #csrf_protection: true
    http_method_override: false

    # Enables session support. Note that the session will ONLY be started if you read or write from it.
    # Remove or comment this section to explicitly disable session support.
    session:
      handler_id: session.handler.native_file
      storage_factory_id: session.storage.factory.native
      save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
      #2 Days lifetime (172800 seconds)
      cookie_lifetime: 172800
      cookie_secure: 'auto'
      cookie_samesite: 'lax'


    #esi: true
    #fragments: true
    php_errors:
        log: true

when@test:
    framework:
        test: true
        session:
            storage_factory_id: session.storage.factory.mock_file

Please find the log here: https://notepad.link/y3jrz

@Komal-Sharma

I have updated the framework.yaml file as instructed (cleared the cache, etc), but my session is still termintated on default timeout.

    session:
      handler_id: session.handler.native_file
      storage_factory_id: session.storage.factory.native
      save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
      #2 Days lifetime (172800 seconds)
      cookie_lifetime: 172800
      cookie_secure: 'auto'
      cookie_samesite: 'lax'

I can see that the session files are present on the var/sessions/prod folder:

$ ls -ltr
total 16
-rw------- 1 xxxx xxxx 5731 Mar 20 11:04 sess_5ba960f1dd644841ce1bd23039064a7f
-rw------- 1 xxxx xxxx    0 Mar 20 11:26 sess_0eed0aa1ac5b34ded6eeca85a7469761
-rw------- 1 xxxx xxxx 5729 Mar 20 11:27 sess_5839f77cacb7880a945f2e4bd2f6a466

Bare in mind I'm running the uvdesk/community-skeleton:dev-master

Kind regards,
A.

@Komal-Sharma, done!

Hi @Komal-Sharma ,

All good with this version! It seems swiftmailer is not used anymore!

Thanks a lot for your support!

Kind regards,
Agron

Hi @Komal-Sharma,

I installed the mentioned version, after I complete the installation there the member login page is not getting loaded properlly:

I noticed that the forntend is trying to load the js & css resources from:

GET https://domain.com/uvdesk/public/bundles/uvdeskcoreframework/js/_dropdown.js net::ERR_ABORTED 404

GET https://domain.com/uvdesk/public/bundles/uvdeskcoreframework/css/_uikit.css net::ERR_ABORTED 404

This was not the case on the previous version!

BR,
A

Hi @Komal-Sharma

I'm using Zoho mail service.

Mailbox setup is OK. I'm receiving emails/tickets:

$ php bin/console uvdesk:refresh-mailbox email@domain.com

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream... 

 3. IMAP stream opened.

 4. Fetching Email collection since 08 March 2023.

 5. Total fetched email -> 1

 6. Starting to convert Emails into Tickets -> 
=============================================
=============================================


  Converting email 1 out of 1.

 Mailbox refreshed successfully !!!

The issues is that I don't have any errors when I'm sending replies

As explained, I also created a sample php script (using SwiftMail) and it's sending emails with the same credentials.

I noticed that there is a configuration on the .env file:

###> symfony/swiftmailer-bundle ###
# For Gmail as a transport, use: "gmail://username:password@localhost"
# For a generic SMTP server, use: "smtp://localhost:25?encryption=&auth_mode="
# Delivery is disabled by default via "null://localhost"
MAILER_URL=null://localhost
###< symfony/swiftmailer-bundle ###

Do I need to change this as well (althogh not mentioned in some of the HowTos)?

Kind regards,
A.

Hi to all,

I have a fresh setup and all works OK apart from email delivery. I have followed the guides and also checked other already solved topics within the forum but still didn't manage to solve that. My config files (anonymized the domain, email, smtp, imap data):

$ cat config/packages/uvdesk.yaml 

parameters:
    app_locales: en|fr|it
    
    # Default Assets
    assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
    assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
    assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'

    uvdesk_site_path.member_prefix: _member_
    uvdesk_site_path.knowledgebase_customer_prefix: _customer_
    
    # File uploads constraints
    # @TODO: Set these parameters via compilers
    max_post_size: 8388608
    max_file_uploads: 20
    upload_max_filesize: 2097152

uvdesk:
    site_url: 'real_url/uvdesk/public'
    upload_manager:
        id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
    
    support_email:
        id: email@domain.com
        name: Domain SSC
        mailer_id: my-support-swift
    
    # Default resources
    default:
        ticket:
            type: support
            status: open
            priority: low
        templates:
            email: mail.html.twig


#######
$ cat config/packages/uvdesk_mailbox.yaml 
uvdesk_mailbox:
    emails: ~
        # Often Reply emails like from gmail contains extra and redundant previous mail data.
        # This data can be removed by adding delimiter i.e. specific line before each reply. 
        # delimiter: '<-- Please add content above this line -->'
        # enable_delimiter: true
    
    # Configure your mailboxes here
    mailboxes:
        support-mailbox:
            name: Domain Support Mailbox
            enabled: true
            deleted: false

            # [SMTP] Outgoing mail server
            # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
            smtp_server: 
                mailer_id: my-support-swift

            # [IMAP] Incoming mail server
            # IMAP configurations to use for fetching emails from mailbox
            imap_server:
                host: '{imap.domain.com:993/ssl}'
                username: email@domain.com
                password: xxxxxxx

######
$ cat config/packages/swiftmailer.yaml 
swiftmailer:
    default_mailer: my-support-swift
    mailers:
        domain-support-swift:
            transport: smtp
            username: email@domain.com
            password: xxxxxx
            host: smtp.domain.com
            port: 465
            encryption: ssl
            auth_mode: login
            sender_address: email@domain.com
            delivery_addresses: ['']
            disable_delivery: false

IMAP parsing of emails to tickets is working OK. I have also tested the SMTP connectivity to my SMTP service via a PHP script and it is OK. I have also tried to use GMAIL, I had the same behaviour (emails received and non sent).

I have added the:

dump($e->getMessage()); die; 

But no log is generated. I switched to dev mode and nothing on the Profiler nor on the dev.log.

Any ideas?

BR,
afe038