@peopleinside, sure thing, I will try to setup the demo and a private ticket.
Latest posts made by afe038
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RE: User Login Timeout
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RE: User Login Timeout
I'm still experiencing the issue after even after following the steps!
BR,
Agron -
RE: User Login Timeout
@Komal-Sharma said in User Login Timeout:
for
Hi @Komal-Sharma,
I just checked, apart from the configuration of the email services and modification of the templates, no other change was performd (beside the modification of the framework.yaml file).
Kind regards,
Agron -
RE: User Login Timeout
Please find below my framework.yaml file:
$ cat config/packages/framework.yaml # see https://symfony.com/doc/current/reference/configuration/framework.html framework: secret: '%env(APP_SECRET)%' #csrf_protection: true http_method_override: false # Enables session support. Note that the session will ONLY be started if you read or write from it. # Remove or comment this section to explicitly disable session support. session: handler_id: session.handler.native_file storage_factory_id: session.storage.factory.native save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%' #2 Days lifetime (172800 seconds) cookie_lifetime: 172800 cookie_secure: 'auto' cookie_samesite: 'lax' #esi: true #fragments: true php_errors: log: true when@test: framework: test: true session: storage_factory_id: session.storage.factory.mock_file
Please find the log here: https://notepad.link/y3jrz
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RE: User Login Timeout
I have updated the framework.yaml file as instructed (cleared the cache, etc), but my session is still termintated on default timeout.
session: handler_id: session.handler.native_file storage_factory_id: session.storage.factory.native save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%' #2 Days lifetime (172800 seconds) cookie_lifetime: 172800 cookie_secure: 'auto' cookie_samesite: 'lax'
I can see that the session files are present on the var/sessions/prod folder:
$ ls -ltr total 16 -rw------- 1 xxxx xxxx 5731 Mar 20 11:04 sess_5ba960f1dd644841ce1bd23039064a7f -rw------- 1 xxxx xxxx 0 Mar 20 11:26 sess_0eed0aa1ac5b34ded6eeca85a7469761 -rw------- 1 xxxx xxxx 5729 Mar 20 11:27 sess_5839f77cacb7880a945f2e4bd2f6a466
Bare in mind I'm running the uvdesk/community-skeleton:dev-master
Kind regards,
A. -
RE: UVDesk not sending emails with SMTP (ssl)
Hi @Komal-Sharma ,
All good with this version! It seems swiftmailer is not used anymore!
Thanks a lot for your support!
Kind regards,
Agron -
RE: UVDesk not sending emails with SMTP (ssl)
Hi @Komal-Sharma,
I installed the mentioned version, after I complete the installation there the member login page is not getting loaded properlly:
I noticed that the forntend is trying to load the js & css resources from:
GET https://domain.com/uvdesk/public/bundles/uvdeskcoreframework/js/_dropdown.js net::ERR_ABORTED 404
GET https://domain.com/uvdesk/public/bundles/uvdeskcoreframework/css/_uikit.css net::ERR_ABORTED 404
This was not the case on the previous version!
BR,
A -
RE: UVDesk not sending emails with SMTP (ssl)
I'm using Zoho mail service.
Mailbox setup is OK. I'm receiving emails/tickets:
$ php bin/console uvdesk:refresh-mailbox email@domain.com 1. Processing uvdesk mailbox configuration. 2. Opening imap stream... 3. IMAP stream opened. 4. Fetching Email collection since 08 March 2023. 5. Total fetched email -> 1 6. Starting to convert Emails into Tickets -> ============================================= ============================================= Converting email 1 out of 1. Mailbox refreshed successfully !!!
The issues is that I don't have any errors when I'm sending replies
As explained, I also created a sample php script (using SwiftMail) and it's sending emails with the same credentials.
I noticed that there is a configuration on the .env file:
###> symfony/swiftmailer-bundle ### # For Gmail as a transport, use: "gmail://username:password@localhost" # For a generic SMTP server, use: "smtp://localhost:25?encryption=&auth_mode=" # Delivery is disabled by default via "null://localhost" MAILER_URL=null://localhost ###< symfony/swiftmailer-bundle ###
Do I need to change this as well (althogh not mentioned in some of the HowTos)?
Kind regards,
A. -
UVDesk not sending emails with SMTP (ssl)
Hi to all,
I have a fresh setup and all works OK apart from email delivery. I have followed the guides and also checked other already solved topics within the forum but still didn't manage to solve that. My config files (anonymized the domain, email, smtp, imap data):
$ cat config/packages/uvdesk.yaml parameters: app_locales: en|fr|it # Default Assets assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png' assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png' assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png' uvdesk_site_path.member_prefix: _member_ uvdesk_site_path.knowledgebase_customer_prefix: _customer_ # File uploads constraints # @TODO: Set these parameters via compilers max_post_size: 8388608 max_file_uploads: 20 upload_max_filesize: 2097152 uvdesk: site_url: 'real_url/uvdesk/public' upload_manager: id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost support_email: id: email@domain.com name: Domain SSC mailer_id: my-support-swift # Default resources default: ticket: type: support status: open priority: low templates: email: mail.html.twig ####### $ cat config/packages/uvdesk_mailbox.yaml uvdesk_mailbox: emails: ~ # Often Reply emails like from gmail contains extra and redundant previous mail data. # This data can be removed by adding delimiter i.e. specific line before each reply. # delimiter: '<-- Please add content above this line -->' # enable_delimiter: true # Configure your mailboxes here mailboxes: support-mailbox: name: Domain Support Mailbox enabled: true deleted: false # [SMTP] Outgoing mail server # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox smtp_server: mailer_id: my-support-swift # [IMAP] Incoming mail server # IMAP configurations to use for fetching emails from mailbox imap_server: host: '{imap.domain.com:993/ssl}' username: email@domain.com password: xxxxxxx ###### $ cat config/packages/swiftmailer.yaml swiftmailer: default_mailer: my-support-swift mailers: domain-support-swift: transport: smtp username: email@domain.com password: xxxxxx host: smtp.domain.com port: 465 encryption: ssl auth_mode: login sender_address: email@domain.com delivery_addresses: [''] disable_delivery: false
IMAP parsing of emails to tickets is working OK. I have also tested the SMTP connectivity to my SMTP service via a PHP script and it is OK. I have also tried to use GMAIL, I had the same behaviour (emails received and non sent).
I have added the:
dump($e->getMessage()); die;
But no log is generated. I switched to dev mode and nothing on the Profiler nor on the dev.log.
Any ideas?
BR,
afe038