22 Nov 2020, 15:18

Hello,

I'm trying to configure Uvdesk on my website hosted at O2Switch.
The application seems to be correctly installed and is running well (admin management feature at least).

I'm struggling with email configuration using IMAP setting.
Whatever to option I choose (Gmail or IMAP), this error message is raised each time I try to refresh the mailbox using this PHP command :

php bin/console uvdesk:refresh-mailbox xxx@xxx.com

Here's below error message raised (after different setting for host field)

Using Gmail
WARNING [php] Warning: imap_open(): Couldn't open stream {imap.gmail.com:993/imap/ssl}INBOX ["exception" => ErrorException { …}]

Using IMAP
WARNING [php] Warning: imap_open(): Couldn't open stream mail.xxxx.com:993 "exception" => ErrorException { …}]
WARNING [php] Warning: imap_open(): Couldn't open stream mail.xxxx.com:145 "exception" => ErrorException { …}]
WARNING [php] Warning: imap_open(): Couldn't open stream {mail.xxxx.com:993} "exception" => ErrorException { …}]

bacfec8c-7e17-4e84-98aa-d6da5d364bb9-image.png

I hope one of you will have an idea to help me undrestand what is going wrong.

(Attached a screenshot of uvdesk.yaml conf.)

5eb21e5c-9df0-4e90-9fe6-295f24733837-image.png