@supportagent

Let us know, your helpdesk till the public path working or not:

MYDOMAIN.com/support/public

For reference follow this blog from here.

@rvanweerd

This is here to inform you that this integration is not available as of now with the opensource UVdesk helpdesk. But we can make this done via customization which would be paid service.
To move with the custom work you can mail us at support@uvdesk.com

Also, you can use the saas UVdesk version with this integration for a 30-day free trial from here

If you have any query let us know.

@dprisco Im glad to know you resolved 😊 👍

Clear the cache of project using this command:

php bin/console c:c

in your project root directory. Now try setup again of UVdesk.

Try with 2 method: Manual Setup:
Make a try once manual setup of UVdesk.
Check the below link for the manual setup from here

Note: Once you clear the cache of your browser and the project cache.

If still facing the error please let us know.

Mail your query to us at support@uvdesk.com. Our team will help you.

@nimrabashir Hi and welcome!
This kind of workflow based on the time ticket is opened without a reply or a status change is amazing but currently not suopported on the open source version of UVdesk.

@WisTex

Please mail us your query at support@uvdesk.com. Our team will help you.

@savelam

Mail your query us at support@uvdesk.com. Our team will help you.

@harish thank you for your message!
I never tested UVdesk in localhost. What is the PHP version used?
Maybe do you have some issue with .htaccess file.

If no replies from developers here I suggest to test the software on the server, if is possible.
Free support about the open source can be limited, if you need more deep help you may reach the UVdesk team.

Developers should reply to this post in the next hours / days but there is no guarantee.
I remember you UVdesk has also a hosted version: https://www.uvdesk.com/en/pricing/

I hope you will be able to solve your issue soon!
Have a nice day and time!

@HKowalski

Share your email address which you have used in the mailbox setup, share your helpdesk URL with the admin login credential & also send the ssh details. we will check with your email address.

You can create a ticket from here

@Isidoro

Follow this blog, I hope this will help change the language:

https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

@blckhwk thanks for the update, I'm glad you resolved!

@elhanan-fine

As I understand your issue, Follow the below solution:

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with UVdesk. As this release came in the last week.

You can fixed this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4", **TO** "doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json. Simply, run the composer update command in your project root directory.

I Hope, This will resolve your issue.

@webmaster22 Can you please provide steps to reproduce in the demo?
If you can maybe a short video or GIF also.
Also be sure the browser affected is updated and be sure the issue cannot be caused by some active extension.

@webmaster22 said in Cannot get emails to work at all in the system:

Now I think I am at a halt because composer is updated in Plesk and packages for uvdesk may no longer work because of me updating composer,

I'm also on Ubuntu and Plesk and I use composer 2.0 latest version so I don't think the issue is updating composer. Composer should/must be updated!

UVDesk is such a good functional software. Id go with the hosted one on their site, but our company usually hosts their own software for privacy reasons and to own and solely access confidential information that should not be accessible to anyone.

Yes... umh I'm not into business but I host the UVdesk by myself for that reason 🙂 and also because I cannot pay a plan.

@webmaster22 said in Cannot get emails to work at all in the system:

We've had no issues using it. I think the team at UVDesk should change the structure of the software and the packages it uses because its difficult to setup for control panels from what I see.

Yes maybe not easy but I know some other software, help desk too that I'm not able to install because is harder and harder. 😊

@webmaster22 said in Cannot get emails to work at all in the system:

Thank you so much for the help and support. Hopefully you have a great weekend.

It's my pleasure, have an happy week end too 🙂

@blckhwk thank you for your feedback!
I'm glad to know you resolved!

Happy week end and enjoy UVdesk 🙂

@nathan
Are you able to log in to dev mode?

If not, please make a try the below methods:

Check your read/write permissions enable or not in the .env file

In the last cache clear of your project with this command:

php bin/console c:c

and try again.

thanks will try and give update

Hi,

Thanks for your reply however i managed to solve this issue by changing the value of site_url

9c5b06b4-b097-4901-8c2d-3c05cc298cd1-image.png

9a931b39-f4c9-4c5e-af18-9f80d212ea69-image.png

UVDesk implementation:

Centos 8
Php 7.4
Nginx 1.14
UVDesk 1.18

@blckhwk said in Ticket in-activity workflow:

ondition that counts the ageing of the tickets

We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

So unfortunately it will not work for now.

@peopleinside
Please check this blog for how to install Uvdesk using Xampp on windows: here