@mxdevito you are always welcome ☺️👍🏼

@ricsca I love this forum and is not the only forum i know, maybe was hard for you to understand just because you usually use a different forum software.

phpbb, mybb are not responsive forum and today have a responsive software, on my point of view, is essential.

At the moment I don't think the forum must be improved as is perfect as it is.
I know also about flarum, discourse forum.. those, as this current forum, are all modern responsive forum that I think are good.

Maybe you need just take some patience when you use something new (like also UVdesk) because is normal to have some confusion and not all clear, at the start.

Remember please also that all is offered here is for free from a busy team that has also to work on paid product and give support to the paid customers. 😊

As I told I think feedbacks are welcome but personally I don't agree on heard that some other not responsive forum are better than this platform.

If you don't like this forum you can also use the GitHub discuss platform: https://github.com/uvdesk/community-skeleton/discussions

Update:
Some of the suggestions you sent has been implemented in the UVdesk community and is active right now.

@mxdevito you can create an email when a ticket is resolved.
Be sure to use the latest UVdesk version because some bug related to this can be now resolved in the latest version so, if you are using an older version you can have issues.

If the workflow will be not correct the customer will never get the email.
Also try to test if the email is send if the status of the ticket is changed by the operator without a reply.

I tested the following scenario and is working:
The operator reply to the ticket and as status select "replied".
The workflow tested send an email to customer if the ticket status is set to resolved.

After the ticket reply and the status set on "replied" change the status to resolved without made any reply. An email should be sent to the customer.
If this works, maybe the workflow is set correctly.

Now you may want have the email sent also if the operator reply to the ticket and set the status directly to resolved, I never tested if this works.

Let us know if you find any issue.

@Stef

You can use {%ticket.threadMessage%} fo this.

Yes, you can check documentation here.
https://docs.uvdesk.com/

Also you can check other features and their uses.

@stef sure, you are welcome 🙂

@ricsca Chatwhizz is also an intuitive product of webkul, you can check the pricing from here - https://chatwhizz.com/pricing
Thank You!!

@mxdevito glad to know and read you solved.

@mxdevito

There are many packages which is used with this project and current version of symfony used here is 4.3 .

If we upgrade it to 5.3 we need to make a compatibility test with each part of project and dependent packages and need to update many things in code as well to make compatibility between packages and the process will take much time for upgrading the version.

So currently we are not focusing on this part but in future we will check accordingly.

@theochvas glad you resolved!
Congrats and thanks for your message and for sharing the solution that worked for you! 😊

@ricsca you can insert an .htaccess file to hide public in the URL, this is explained in the link that i give to you. (https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time/2?_=1642331838483)

Seems you have not understood how UVdesk need to be installed.

Did you read carefully the link I give to you?
You can choose to install UVdesk by FTP by uploading all the files and not only the public folder than you need follow the post instruction to understand how to point to the public folder without the public folder is showed in the URL.

UVdesk can be also installed by SSH and how is explained in the link given to you.

@peopleinside said in Lock Knowledgebase to loged in users only:

lease allow some times to get a reply from a developer.

Currently it is not possible as it need to do more changes and will effect current functionalities for helpdesk.

@arymaynart @peopleinside

Yes, you can block ticket conversion from your mailbox into ticket by simply using spam setting and add those emails or domains into block list and ticket will not create for that particular email domains or email id.

@sanjeev, Thanks again for helping me out with this, once I change .htaccess file adding random text I get 500 internal server error. I will check apache configuration and htaccess file as well and will share with you my findings.

Thanks again

@mxdevito

Please enable dev mode first to check where you are getting this error and need to enable from .env file make APP_ENV: dev

-  Go to file public.yaml file from the given location in your project folder. 
vendor/uvdesk/support-center-bundle/resources/config/routes/public.yaml

-  Open public.yaml file replace line no. 3 by below line: 
controller: Webkul\UVDesk\SupportCenterBundle\Controller\Customer::login

-  Finally run command  php bin/console c:c  from project root directory.

Hi @tschabet ,
I edited your message to hide IP address and port.

I should maybe also hide your ticket system URL as you seems can have a potential security issue: directory listing.
Directory listing is good when you have a folder with no sensible data but having for folders where you have a web application installed can be dangerous.

First of all I suggest to disable directory listening and be sure about your Apache or / and server configuration.

I run UVdesk on Ubuntu 20.XX without issues so maybe something should be wrong on your install or server configuration.

I'm not expert in errors but maybe is something with your server / Apache configuration.
You can try to search on Google the error message you are getting: "AH01626: authorization result of Require all granted: granted"

Let us know once you have resolved. I hope this informations can help you.

@HockeyDevil07

Currently is not not possible to have this feature with opensource as it is much time taking feature to add into project with some more dependencies to setup other requirements.

Found the answer to my own question. Either Symfony's documentation is a bit wrong or UVdesk application isn't using the normal methods per Symfony's documentation.

I was attempting to use Symfony's instructions here (https://symfony.com/doc/current/bundles/override.html) but it did not work. I was trying to override the login template with a file in 'templates/bundles/UVDeskSupportCenter/Knowledgebase/login.html.twig'. This did not work. I was able to find this semi-related issue in GitHub (https://github.com/FriendsOfSymfony/FOSOAuthServerBundle/issues/557) that got me on the right track.

Using "bin/console debug:twig" I was able to find the correct path which is "templates/bundles/UVDeskSupportCenterBundle"/Knowledgebase/login.html.twig". You need to add that 'Bundle' onto the end of the end of the bundle name as it exists here (https://github.com/uvdesk/support-center-bundle/blob/master/Controller/Customer.php#L102).

@pl00 said in uv_user_instance table:

what's your expectation of content of the designation column

You need to fill the position someone holds or you can make it blank as well.

@pl00

Glad to know that your issue resolved.
Get in touch with us for future updates for project.
https://github.com/uvdesk/community-skeleton/tags