thanks, it's ok now ...

Thanks , it works 👍

@arunacha

Please follow this guide:
https://www.uvdesk.com/en/blog/api-resource/

Also API's:
https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs

@quazarzero said in Setup multiple segregated channels:

I want to process tickets from multiple email/domains and respond with the corresponding email account.

I think this is possible you set different MailBox and Swift Mailer
Have you see how UVdesk settings looks to be? https://demo.uvdesk.com/

Start to install in your server and do a try can help, I think 🙂 more than the theory.

Hi @lukaszw, thank you for your posts in the UVdesk community!
I'm happy to read you have resolved.

I noticed in more than one post you included full email address and want just reminder this is a public community so that address can be used by bot to send spam. To protect you from spam or scam emails I suggest to not post full email address in public community or web pages.

Have a wonderful day!

All ok, just need to log in with path public/en/member/login. Thank You for help, perfect job.

@mukul123 @SyedBilal

Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

Now try to access your project.

Case 1:

If you are getting 500 Internal server error after adding a random text in .htaccess file.

It means it is working.

Case 2:

If you are still able to access public path of project which means  .htaccess it is not working yet.

so you need to enable it.

Open your apache2.conf file and Allow overwrite All.

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

here.

Now also you need to run two below commands for enabling mod rewrite rule.

a2enmod rewrite
  service apache2 restart

@kittiechloe

You need to navigate to public folder of your project.

your_host(IP)/your_project/public

@sajal
Please check if you are login using the correct panel.

For admin/agent panel default path will be on URl like below.

your_host/public/en/member/login

else

If accidentally forget your admin password and not able to login just after finishing installation can create a new admin password using below command.

php bin/console uvdesk_wizard:defaults:create-user ROLE_ADMIN

Just fill all the details for the admin and login using new details.

@SaasMe

For Agent:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section).

For Customer:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).

@russian_uvdesk

You need to customize knowledgebase section for this where you can do this all stuff.
You need a add a new section for this as same as you see in ticket list of customer after customer login.

@rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.

@anywhere @jesse @Ivan

Thanks for reporting this bug we will remove none option from there.

Actually you have selected "Encryption Mode - None" for swift-mailer.
And swift mailer does not support encryption none .

so you just need to locate and open file swiftmailer.yaml under
config->packages in your project.

Now change encryption to tls or ssl instead of none as per support by your email server and save your file.

Now run your project and error will be removed.

@ChandanHJ
Check Following Cases:
Before setting up your project check below things and make changes accordingly:

Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mention below:

<Directory /home/users/www>
Options Indexes FollowSymLink
AllowOverride All
Require all granted

Note: Need to run below commands for enabling mod rewrite rule:

a2enmod rewrite
Then, restart web server:

service apache2 restart
Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character.

Case 3. Allow read-write permission for below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project

For var folder -chmod 777 -R path of var folder of UVdesk project

For config folder – chmod 777 -R path of config folder of UVdesk project

Case 4. And also check max execution time if it is 30 sec then increase it. Check here.

Case 5. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.

After that, restart your server by.

service apache2 restart
Lastly, clear your project cache by:

php bin/console c:c

@travistaylor

You can also raise your support ticket at support@uvdesk.com by mentioning all above environment so that your query will resolve in high priority.

Thanks.

@bansalvaish
You can simply login to member panel.
Now Search Agents in dashboard and click on Agents.
You will see a option to add a New Agent here.

@Morphe

try by disabling the redis extension if it's running anywhere.

Hi vikasbhusal

check that composer has been installed or not?
you can also go with https://github.com/uvdesk/community-skeleton/issues/156

Kindly raise your ticket at support@uvdesk.com for quick response

Hello meyyammai,

Kindly raise your ticket at support@uvdesk.com

We will look into your query soon!