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    nimrabashir

    @nimrabashir

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    Latest posts made by nimrabashir

    • Escalation matrix

      Hello,
      I want to add a workflow for escalation. My scenario is "If a ticket is open for more than 1 day, an email should be send to Manager.
      I couldn't found a workflow event and condition for this.

      How can I code this Condition? any leads?

      posted in Technical Help
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      nimrabashir