@yl_adc

Hi and thank you for your message, I hope your day is going well!
I'm sorry for the issue faced, seems PHP has ended the free memory.
Have you tried to restart the server, if is possible?

You can maybe try to restart PHP and Apache service if you cannot restart the server.
The error seems caused by the slowdown of the server that you are mentioning.

Seems you are not using the latest updated UVdesk, I just inform you the latest version is of June 2023 and is 1.1.3

I suggest also to use an updated version of PHP, check here: https://www.php.net/supported-versions.php

Please let me know if restart the server, use an updated version of PHP and UVdesk help to resolve the issue.

Before wish my best luck I want remind you I'm not part of the UVdesk team.
Currently there is some weeks that UVdesk staff is no more present in the community, we hope and wait they can come back.

I'm not a developer so I just try to help with my limited knowledge.
I currently I'm using UVdesk on my small and personal website with no much traffic.
I'm not facing issues.

I'm running UVdesk 1.1.3 and PHP 8.3

This issue still be not resolved, no updates from UVdesk team staff. It's sad.
In the community there are other help topics with the same error.

https://forums.uvdesk.com/topic/2218/warning-trying-to-access-array-offset-on-value-of-type-null-when-trying-to-refresh-a-mailbox

I'm very glad reading you was able to resolve the issue!
Thanks for updating us 👍

Hi, did your problem resolve with the PHP upgrade?

Hi, I'm sorry to see no reply from UVdesk staff member has been done.
Currently there is nothing else then try to wait... I'm so sorry no replies has been made.

Hi, I'm sorry to see no reply from UVdesk staff member has been done.
Currently there is nothing else then try to wait... I'm so sorry no replies has been made.

You are welcome 🙂

I flag the topic as resolved as a GitHub issue has been created 🙂
I'm sorry we did not get a reply from UVdesk staff.

@mandyrc said in Issue fetching email:

The project still in DEV mode because I cannot login as admin when I change to PROD. But for now I'm OK with this.

What error do you get when switching to prod and try to login?
Did you checked if some errors are present in server error log or developer console?

When you edit DEV to PROD do you clear also cache before login?
Are you sure to use the correct operator login link and not the customer login link?

@mkdirs I don't think this is possible, is the browser also who manage attachment.

@rbecera Hi, I'm happy you found a way to customize the label also if, edit core code will be lost once you will upgrade UVdesk.

Currently I don't think there is a function in the UI that allow the field label customization 😊

@omerparlak I hope the UVdesk team can reply to you but sometimes I see not every time a reply seems is made. The free support can be limited.

I see that this mobile app has been not updated since 2020 so maybe is no more actively developed. This is what I see from the GitHub repo https://github.com/uvdesk/mobile-app

I see there is a guide you can read here: https://www.uvdesk.com/en/blog/uvdesk-open-source-flutter-mobile-app/

@omerparlak I'm glad to read you resolved your initial question.
Thanks for the feedback.
Have a nice day 🙂

@michelict thank you so much @michelict for this question I am also looking for the same answer.

@omerparlak as no replies are added I'm marking this as resolved.

@ipacific456 great, thank you 😊 it's a good news to hear.

@Komal-Sharma f07481ba-f6b5-423b-94d5-613b596971b4-image.png 1921234e-da28-4c30-b4a6-9ec362808f6f-image.png a96916ae-e6da-4556-bc58-94f612ea0dfd-image.png

i dont know how to get a version for you

@dwijadas

the following link repo looks to be not official and can be not safer and not updated.

For docker installation with uvdesk official docker image website then you can use it from here.

Kind Respects,
Uvdesk Team

@DHO thank you for your feedback!
I'm happy to read you was able to resolve.

Thanks again for the update!
Have a wonderful day and week 😳

@sabufrancis

I tried another SMTP providers other than Purelymail.com -- migadu.com for example. The problem is the same: X-Swift-To does NOT get delivered.

Can you please share a email raw content of the email which email not delivered with X-Swift-To header. So that we will review this issue.

Thanks and Regards
Uvdesk Team