@Fabio-Zeus-Soft be sure to don't use special characters in the password because this created issue to me in the installation. Is a know issue in uvdesk that seems doesn't fully support password with special characters.
@peopleinside In UvDesk there are two resolved status: closed and resolved.
What the difference is?
--> We can differentiate both in the following manner: Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved. Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.
There is no way to lock a ticket from reply by email and by web interface?
-->> Currently there is no luck to get this feature but can be done by customizing the script.
By default session expire time is around 10 min means if you are inactive on site from last 10 min it will automatically logout after 10 minute of inactivity.
If you wish to change it follow below solution.
Locate path in your project config->packages->framework.yaml
You will basically store the sessions in the /var/sessions/ directory and that's it, the lifetime option will work again. You can do this quickly modifying your framework.yaml file in the session block like this: