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    blckhwk

    @blckhwk

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    Best posts made by blckhwk

    • RE: Unable to access UVdesk Page

      Hi,

      You can closed this issue I just re-installed the UVdesk. Thanks

      posted in Technical Help
      B
      blckhwk

    Latest posts made by blckhwk

    • RE: Unable to access UVdesk Page

      Hi,

      You can closed this issue I just re-installed the UVdesk. Thanks

      posted in Technical Help
      B
      blckhwk
    • RE: Unable to access UVdesk Page

      @komal-sharma

      I'm using UVdesk version 1.1, Composer version 2.3.4 and PHP version 7.4.3

      posted in Technical Help
      B
      blckhwk
    • Unable to access UVdesk Page

      Hi,

      Does anyone have this issue or have a solution?

      48ef9bf5-6f6e-4561-be05-b3ab5f24c4a3-image.png

      90e7adef-c448-4bba-b2d0-79c6686181a5-image.png

      I was unable to debug the issue because currently the.env file is configured to "prod". If I changed it to "dev", the composer sends out an error.

      5aa71313-6ed2-4a08-87c1-ca5473fce8f9-image.png

      a74358e9-003d-48eb-9dda-5e2083b29f42-image.png

      94032454-065b-47a6-9d2d-67ea15c74066-image.png

      I don't know if this composer errors are related to my issue

      0e015b3b-0414-4819-8f7f-09ee7ca6e6f9-image.png

      posted in Technical Help
      B
      blckhwk
    • Company Setting features for UVdesk opensource

      Hi,

      I saw this feature on the uvdesk website https://www.uvdesk.com/en/features/company-setting/ but not in the uvdesk opensource.

      image

      image

      image

      image

      image

      It is nice to have in the opensource version of UVdesk. In my current UVdesk opensource implementation, I haven't seen this features yet.
      If this is not possible, could someone please point me in the direction of where I can find the codes for these features so that I can customize them on my own?

      posted in General Discussion
      B
      blckhwk
    • RE: Email replies to ticket not visible

      @peopleinside

      The UVdesk support was able to resolve the issue yesterday. here is screenshot of our thread

      b3ed2235-b161-460a-86e1-3ceb4744bb9c-image.png

      posted in Technical Help
      B
      blckhwk
    • RE: Email replies to ticket not visible

      @peopleinside I think I'll wait for the developers comments.

      Centos 8 support as been ended so I suggest to evaluate the migration to a different operative system if you care about security of your server. Read more here - how relevant this is to UVdesk?

      PHP 7.4 will soon be deprecated, consider to upgrade also your PHP version. Read more info about end of life of PHP here. The minimum requirements of uvdesk are listed below

      95c904ce-e462-47f6-ae39-4ab7fe33a836-image.png

      I think i need a developer comment stating that a certain php 7.4 function is causing my issue and the only way to solve it is to upgrade from php 7.4 to php 8 otherwise my system will stay as is.

      posted in Technical Help
      B
      blckhwk
    • RE: Email replies to ticket not visible

      @peopleinside

      UVDesk implementation:

      Centos 8
      Php 7.4
      Nginx 1.14
      Composer 1.10
      UVDesk 1.18

      posted in Technical Help
      B
      blckhwk
    • Email replies to ticket not visible

      Hi,

      I'd like to know if the encircled number below is a bug?

      The user has replied the ticket using email but the administrator cannot view the reply of the user in the ticket view. Also the encircled part is non-clickable.

      a7a8635d-49df-4ba8-ac8a-a59a4b1af0e6-image.png

      posted in Technical Help
      B
      blckhwk
    • RE: Error -> No route found for "POST /public/mailbox/listener" (404 Not Found)

      Hi,

      Thanks for your reply however i managed to solve this issue by changing the value of site_url

      9c5b06b4-b097-4901-8c2d-3c05cc298cd1-image.png

      9a931b39-f4c9-4c5e-af18-9f80d212ea69-image.png

      UVDesk implementation:

      Centos 8
      Php 7.4
      Nginx 1.14
      UVDesk 1.18

      posted in Technical Help
      B
      blckhwk
    • Error -> No route found for "POST /public/mailbox/listener" (404 Not Found)

      Why i'm getting this error?

      b0aebfd3-fba4-469b-9dec-14dd6b728d53-image.png

      Also why only 1 out of 6 emails are being converted to ticket?

      Thanks.

      posted in Technical Help
      B
      blckhwk