Hi,

You can closed this issue I just re-installed the UVdesk. Thanks

@peopleinside

@peopleinside In our case literally every attachment cannot be previewed

This example is .xlsx

but the download as zip is working fine.

@peopleinside I think this issue is related to mine. I encountered the issue when I switched to the version 1.1.3

And unfortunately the issue is still unresolved

I could be wrong but I hope the UVdesk dev team will give us the resolution sooner.

Any update??

@Komal-Sharma
The site url is correct

I noticed that the redirection URL does not have port 88 after clicking the attachment.

@Komal-Sharma said in Attachment error on tickets:

Let us know, which version of uvdesk you are using.

Uvdesk version 1.1.3

Hi, how do I fix this issue. Thanks

@Komal-Sharma Please closed this issue.

I will redo my uvdesk implementation to fix the issue. Thanks.

@Komal-Sharma

There was no error in the UI when creating tickets or replying to them.

@Komal-Sharma

@MikeJ

Please try to use the username and password that you assigned to the "UVDesk" database when you created it.

My Form Entries:

Server: 127.0.0.1 (also tried localhost)
Port: 3306
Username: root | use the username for accessing the "UVDesk" database
Password: Tried two different ones, last attempt using 7 character password with one uppercase, 3 numbers, and 3 lowercase letters in case prior password was too crazy. | use the password for accessing the "UVDesk" database
Database: UVDesk
Unchecked and Checked - Automatically create database if not found?