UVdesk

    • Register
    • Login
    • Search
    • Recent

    Solved Ticket in-activity workflow

    Technical Help
    3
    5
    191
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • blckhwk
      blckhwk last edited by

      Hi,

      How do I create a workflow for inactive tickets?

      Condition: Changed the status of all open tickets without activity and older than 15 days.

      I don't see any condition that counts the ageing of the tickets

      Thanks.

      4f960ed9-5c4b-45f0-b843-7b76cbc74514-image.png

      peopleinside 1 Reply Last reply Reply Quote 0
      • Sanjeev
        Sanjeev developer UVdesk Staff mod last edited by

        @blckhwk said in Ticket in-activity workflow:

        ondition that counts the ageing of the tickets

        We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

        So unfortunately it will not work for now.

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @blckhwk last edited by

          @blckhwk unfortunately I think UVdesk open-source never support this.
          We can wait here for a developer reply confirmation.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          blckhwk 1 Reply Last reply Reply Quote 0
          • blckhwk
            blckhwk @peopleinside last edited by

            @peopleinside Thank you for your reply. I hope there is a way to add additional condition to UVdesk open-source version.

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside mod admin community specialist @blckhwk last edited by

              @blckhwk I don't know if this will be planned or the open source still be not supporting this.

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

              1 Reply Last reply Reply Quote 0
              • Sanjeev
                Sanjeev developer UVdesk Staff mod last edited by

                @blckhwk said in Ticket in-activity workflow:

                ondition that counts the ageing of the tickets

                We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

                So unfortunately it will not work for now.

                1 Reply Last reply Reply Quote 0
                • Topic has been marked as solved  peopleinside peopleinside 
                • First post
                  Last post