Solved Ticket in-activity workflow
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Hi,
How do I create a workflow for inactive tickets?
Condition: Changed the status of all open tickets without activity and older than 15 days.
I don't see any condition that counts the ageing of the tickets
Thanks.
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@blckhwk said in Ticket in-activity workflow:
ondition that counts the ageing of the tickets
We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.
So unfortunately it will not work for now.
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@blckhwk unfortunately I think UVdesk open-source never support this.
We can wait here for a developer reply confirmation. -
@peopleinside Thank you for your reply. I hope there is a way to add additional condition to UVdesk open-source version.
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@blckhwk I don't know if this will be planned or the open source still be not supporting this.
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@blckhwk said in Ticket in-activity workflow:
ondition that counts the ageing of the tickets
We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.
So unfortunately it will not work for now.
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peopleinside