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    SOLVED Escalation matrix

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    • N
      nimrabashir last edited by

      Hello,
      I want to add a workflow for escalation. My scenario is "If a ticket is open for more than 1 day, an email should be send to Manager.
      I couldn't found a workflow event and condition for this.

      How can I code this Condition? any leads?

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside mod admin community specialist @nimrabashir last edited by

        @nimrabashir Hi and welcome!
        This kind of workflow based on the time ticket is opened without a reply or a status change is amazing but currently not suopported on the open source version of UVdesk.

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @nimrabashir last edited by

          @nimrabashir Hi and welcome!
          This kind of workflow based on the time ticket is opened without a reply or a status change is amazing but currently not suopported on the open source version of UVdesk.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          1 Reply Last reply Reply Quote 0
          • Topic has been marked as solved  peopleinside peopleinside 
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