Hello,
I want to add a workflow for escalation. My scenario is "If a ticket is open for more than 1 day, an email should be send to Manager.
I couldn't found a workflow event and condition for this.
How can I code this Condition? any leads?
@nimrabashir Hi and welcome!
This kind of workflow based on the time ticket is opened without a reply or a status change is amazing but currently not suopported on the open source version of UVdesk.
@nimrabashir Hi and welcome!
This kind of workflow based on the time ticket is opened without a reply or a status change is amazing but currently not suopported on the open source version of UVdesk.
peopleinside 14 Jul 2022, 09:58