@mkdirs
It seems the open source project is not getting support and updates since January 2024, I'm sorry about that.

i have php 7.4.33

This is a very old version of PHP and has ended his support: https://www.php.net/supported-versions.php and can have security issues.

github Requirement PHP 7.3 or higher, PHP 8

Maybe this is also not updated, you need have a PHP superior to the version 8.0
The last PHP version is 8.3, you should use an upgraded PHP but consider UVdesk may be not updated as well so some security issue of not updated dependencies, etc can exist.

@emmanuelkatto
The support on the forum and on GitHub for UVdesk open source seems has been stopped.
Also the open source project is no more updated for now so can have security issues.

@escozul correct. With the base you have very basilar function you miss workflow, user interface, etc... so at the end it's easy you will need buy something. 🙂 but you can see the online full demo 🙂

@devdevfrnt Hi, thank you for your question and for mention a topic similar to your issue but that seems to be not enough helpful for you.

I'm really sorry for the issue you are facing and for have to say that I'm not a developer and UVdesk staff seems is currently away, since different weeks, from replying and helping on the forum.

Unfortunately I don't know how to help you with the issue you are reporting.
You can read some more info about missing reply from UVdesk here.

@sparky_raz Hi, thank you for your message and welcome in the forum!
In the free open source you cant add more field.

You can do buying an additional app.
You can find more info here:
Additional apps that you can add to the open-source UVdesk helpdesk system

In your case you will need: UVdesk Open Source Custom Fields App

This reply should answer your question 😊

@wilmer just for info, today my Hotmail address is giving errors on my email client so I suppose there are Microsoft server issues. I don't know if this cause the error you are facing or you have a issue that is not connected with this services issues I'm facing today 🙂

@martinbndr thanks for the clarification.
Currently the UVdesk staff seems to be no more active on this forum and I'm not part of the UVdesk team. I'm just a passionate user who helps to keep the community organized.

I'm unable to reply to your question, sorry about that.
You can read more here: Delay in replies from the UVdesk staff members and developers

@Bayu-Nugroho

Hi and thanks for your question.
I'm sorry for the issue you are facing and unfortunately I don't have a solution for you.

Have you tried to Google the error to see if something help?

I can suggest also to read the following post:

Delay in replies from the UVdesk staff members and developers Fix problems with UVdesk

@sinaakhlaqi
Hi, thank you for your question!
I'm sorry for the error you are facing.

What version of UVdesk and PHP are you using? How did you installed UVdesk (FTP, SSH Composer, Docker)?

A screenshot of the error can be useful.

Please read also the following post:

Delay in replies from the UVdesk staff members and developers Fix problems with UVdesk

@Bayu-Nugroho
Hi, unfortunately UVdesk team are not here.
You can read more here: Delay in replies from the UVdesk staff members and developers

Do you have changed something in mail or server?
I'm not a developer so I don't know how to help with this, unfortunately.

@ashabhaifj
Be please sure to not include any special character in the database password... this can cause issues to UVdesk but I don't think is this the cause of your error but just be sure to avoid special characters.

Special characters are very good in passwords but UVdesk doesn't manage they well.

@peopleinside definitely.

once we'll figure out how to do it i will post it here.

@Gerryatric
thanks for the update. Sorry, I don't have knowledge about Docker.

For run UVdesk you need a database.
I know UVdesk is working for me but I'm not using Docker.

@thanhtrung9368

I cannot understand well your last reply, sorry.
I don't think the SSL certificate issue is caused by UVdesk, can be caused by your server email configuration issue. In this case I suggest to find someone that can help you to fix the certificate error.

If this is an error that is from UVdesk I may not be able to help.
[More info]

@yl_adc
One of a possible issue is run the clear cache command from root user and not from the normal user that is not root.

I'm not sure this will cause an issue but maybe I remember experienced something.. so I try always to run SSH command as not root user this because some files can be edited or created with root user and then the normal user will have issue running that.

I use UVdesk on Apache server with PHP 8.3 and I don't have currently issue but.. mine install in quite old... means I just upgraded to the last. I remember the last time I tried to install UVdesk I had issues as well.

I'm sorry to be currently unable to help you more.

@ninjasl I dont know why you get error with Gmail.
Have you tried to change the selection from Gmail to SMTP and insert in the host field

{imap.gmail.com:993/imap/ssl}INBOX

Do you have the possibility to try to configure maybe a your custom domain email or a different email provider?

Please read also this two topics:

Delay in replies from the UVdesk staff members and developers Fix problems with UVdesk

@abdullah88 hi, thank you for your post!
I hope your day is going well and I'm sorry to read about wizard install issues.

What version of PHP are you running?
Please be sure to use a supported version, more info can be found here: https://www.php.net/supported-versions.php

How did you install UVdesk: GithHub SSH, Docker, FTP?

Currently there is no developers and UVdesk staff member that are replying in the forum. On localhost I stopped to install UVdesk because of issues also with mailparse support.

You can try to check if there are some error log that can help you.
Unfortunately I'm not a developer or a UVdesk staff member but just a passionate UVdesk user that try to help in this forum.

@leokhan the first time you installed it was working and only creating issue on operator login?

After that time you are no more able to setup a clean install of UVdesk?

I'm very sorry for all this issues.
What version of PHP are you using?

Be sure to use a supported PHP version: https://www.php.net/supported-versions.php

Be sure also to have not some custom rules in .htaccess that can cause the login issue.

Unfortunately I'm not a developer and I'm not part of the UVdesk team. I'm just a passionate user who use UVdesk and helps here in the community!
Since some weeks seems UVdesk staff is no more present on the forum so we are missing help from UVdesk staff and developers. We hope all together someone of the UVdesk team can come back on the forum to reply to post and to help users. This should happen but I have no eta, no idea about when will be.