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    • H

      Unsolved Invitation link thats emailed to user, is totally off
      • hoodad

      2
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      2
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      6
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      peopleinside

      @hoodad thank you for your question.
      You may need check if you set your domain correctly in configurations files located at uvdesk/config/packages/ folder.

      Files:

      uvdesk.yaml

      check if you set correctly the site_url that should be like

      site_url: helpdesk.yourdomain.ext

      Should not have any http before as showed in the example.

      Be sure also to have cleared the cache.
      https://forums.uvdesk.com/topic/1844/how-to-remove-cache

      Let me know if you was able to resolve, if not we need wait a reply from the UVdesk staff 😊

    • S

      Solved Forgot password seems to directly set a new password. This flow, if happens, is wrong!
      • sabufrancis

      4
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      4
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      15
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      peopleinside

      @sabufrancis great, thank you for your feedback šŸ™‚
      I'm happy to read you figured out.

    • blckhwk

      Unsolved Attachment error on tickets
      • blckhwk

      5
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      Votes
      5
      Posts
      46
      Views

      Komal Sharma

      @blckhwk

      Thanks for update. We will check and update to you accordingly. It can takes some more days or weeks.

      Thanks for your time and patience!!!

      Kind Respects
      Uvdesk Team

    • B

      Unsolved Mail retrieval error
      • bastien

      3
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      3
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      29
      Views

      B

      @Komal-Sharma
      thank you very much for your feedback.
      We use an IMAP connection (Zimbra server).
      Here are the requested captures:
      Capture.PNG
      Capture2.PNG
      Capture3.PNG

    • Y

      Solved Unable to remove agent and add condition on ticket status for workflow
      • yl_adc

      4
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      Votes
      4
      Posts
      223
      Views

      Komal Sharma

      @yl_adc

      We are informing to you, we have release of uvdesk so these error resolved in our latest uvdesk release v-1.1.3. So you can install new project with the below command:

      $ composer create-project uvdesk/community-skeleton helpdesk-project

      After setup with the latest uvdesk. If you have still facing the same issue then let us know.

      Thanks and Regards
      Uvdesk Team

    • A

      Solved Delete Agente not working
      • Ahmed

      4
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      Votes
      4
      Posts
      224
      Views

      peopleinside

      @Ahmed I see you asked to Karma, let's wait her reply as Im not a developer.
      https://forums.uvdesk.com/topic/2105/configuration-problems-and-or-errors-in-code/14?_=1669231438502

    • G

      Solved Impossible to install, stall at step 1 on php8, step 4 on php7.3
      • ghislain

      16
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      16
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      8142
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      Komal Sharma

      @compay

      Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

      First, you will directory user ownership to a specific non-root user using this command:

      $ chown -R {user_name}:{user_group} {target_directory}

      Ex: $ chown -R uvdesk:uvdesk community-skeleton

      Second, add this user to the www-data apache user group using the following command:

      Add user to www-data group:

      $ usermod -aG {user} www-data;

      Ex: $ usermod -aG uvdesk www-data;

      Verify that the user has been added to the www-data group:

      $ groups <your-user-name>;

      Ex: $ groups uvdesk;

    • S

      Solved Customer email reply not propagated to ticket
      • svermigo

      5
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      Votes
      5
      Posts
      151
      Views

      Komal Sharma

      @svermigo

      In this case, email fetching is not a problem but it may be a problem in email processing so you create a ticket from here.

      Also, share your email id which you want to create a ticket from the customer side.

      We will debug your email content.

    • Ricsca

      Solved Member login font and link color
      • Ricsca

      10
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      Votes
      10
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      669
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      peopleinside

      @ricsca sure, developers will take care about this.
      @Sanjeev

    • P

      Solved Edit Ticket - formatting Lost
      • pl00

      5
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      Votes
      5
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      496
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      P

      Thanks for the quick response. The patch has fixed the problem.

    • E

      Solved Trashed tickets cannot be deleted
      • ercanyuzuk

      10
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      10
      Posts
      587
      Views

      Sanjeev

      If any one facing the same issue then
      Please locate path in your project.

      vendor/uvdesk/Services/TicketService.php

      Open TicketService.php and Replace it from here.

      Save the file and try again.

      Thanks,

    • peopleinside

      Solved Disabled department should be not disabled for operator and workflow
      • peopleinside

      3
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      3
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      436
      Views

      peopleinside

      Issue opened at GitHub to track this: https://github.com/uvdesk/community-skeleton/issues/523

    • M

      Solved Cannot reopen tickets with reply content (exception)
      • mnz42

      14
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      14
      Posts
      823
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      Sanjeev

      @Brandon-2021

      @Brandon-2021 said in Cannot reopen tickets with reply content (exception):

      thing is set up with workflows,

      Yes, with current version you will not face this issue it was with v1.0.13.
      So will suggest you to upgrade your version soon.

    • E

      Solved download attachment issue on customer's page
      • ercanyuzuk

      12
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      Votes
      12
      Posts
      554
      Views

      peopleinside

      @ercanyuzuk great!
      Thank you for sharing steps that helped you!
      I'm happy to read you was able to resolve!

    • E

      Solved Contact Form does not open
      • ercanyuzuk

      4
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      Votes
      4
      Posts
      247
      Views

      peopleinside

      @ercanyuzuk great, I'm happy to read the issue was resolved.
      Maybe some issue you had in the installation process.

      Thank you for the update, enjoy šŸ™‚

    • A

      Solved My Tickets display empty
      • Alessandro Gabba

      15
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      15
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      906
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      peopleinside

      @fripoll Thank you for the report and for the confirmation of the fix.
      Thanks also to the UVdesk team @Sanjeev

    • A

      Solved Email to agent when customer reply to ticket
      • Alessandro Gabba

      8
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      Votes
      8
      Posts
      516
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      peopleinside

      @Sanjeev thanks to you, without your team and your help no uvdesk will exist and also me wont' be here.

    • E

      Solved can not add youtube link in article
      • ercanyuzuk

      10
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      10
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      1253
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      E

      @Forcecode Thanks , it works ...

    • bansalvaish

      Solved Datepicker Layout not set in Broadcast app
      • bansalvaish

      4
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      Votes
      4
      Posts
      1007
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      peopleinside

      @bansalvaish I'm happy to read the issue was resolved.
      Thanks for reporting it!

    • bansalvaish

      Solved Solution of Common Issue facing while uvdesk Installation
      • bansalvaish

      5
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      5
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      1027
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      peopleinside

      @bansalvaish Great, happy to hear that! ✌