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    • Y

      Solved Unable to remove agent and add condition on ticket status for workflow
      • yl_adc

      3
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      peopleinside

      Also if this issue has not been resolved, and maybe will be not shortly, I'm closing this as the UVdesk team is informed about the issue,

      No more actions can be done in this forum, now let's just wait a fix update for this.

    • A

      Solved Delete Agente not working
      • Ahmed

      4
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      4
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      178
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      peopleinside

      @Ahmed I see you asked to Karma, let's wait her reply as Im not a developer.
      https://forums.uvdesk.com/topic/2105/configuration-problems-and-or-errors-in-code/14?_=1669231438502

    • G

      Solved Impossible to install, stall at step 1 on php8, step 4 on php7.3
      • ghislain

      16
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      7853
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      Komal Sharma

      @compay

      Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

      First, you will directory user ownership to a specific non-root user using this command:

      $ chown -R {user_name}:{user_group} {target_directory}

      Ex: $ chown -R uvdesk:uvdesk community-skeleton

      Second, add this user to the www-data apache user group using the following command:

      Add user to www-data group:

      $ usermod -aG {user} www-data;

      Ex: $ usermod -aG uvdesk www-data;

      Verify that the user has been added to the www-data group:

      $ groups <your-user-name>;

      Ex: $ groups uvdesk;

    • S

      Solved Customer email reply not propagated to ticket
      • svermigo

      5
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      Votes
      5
      Posts
      102
      Views

      Komal Sharma

      @svermigo

      In this case, email fetching is not a problem but it may be a problem in email processing so you create a ticket from here.

      Also, share your email id which you want to create a ticket from the customer side.

      We will debug your email content.

    • Ricsca

      Solved Member login font and link color
      • Ricsca

      10
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      10
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      594
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      peopleinside

      @ricsca sure, developers will take care about this.
      @Sanjeev

    • P

      Solved Edit Ticket - formatting Lost
      • pl00

      5
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      Votes
      5
      Posts
      463
      Views

      P

      Thanks for the quick response. The patch has fixed the problem.

    • E

      Solved Trashed tickets cannot be deleted
      • ercanyuzuk

      10
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      10
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      540
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      Sanjeev

      If any one facing the same issue then
      Please locate path in your project.

      vendor/uvdesk/Services/TicketService.php

      Open TicketService.php and Replace it from here.

      Save the file and try again.

      Thanks,

    • peopleinside

      Solved Disabled department should be not disabled for operator and workflow
      • peopleinside

      3
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      3
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      396
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      peopleinside

      Issue opened at GitHub to track this: https://github.com/uvdesk/community-skeleton/issues/523

    • M

      Solved Cannot reopen tickets with reply content (exception)
      • mnz42

      14
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      14
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      753
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      Sanjeev

      @Brandon-2021

      @Brandon-2021 said in Cannot reopen tickets with reply content (exception):

      thing is set up with workflows,

      Yes, with current version you will not face this issue it was with v1.0.13.
      So will suggest you to upgrade your version soon.

    • E

      Solved download attachment issue on customer's page
      • ercanyuzuk

      12
      1
      Votes
      12
      Posts
      476
      Views

      peopleinside

      @ercanyuzuk great!
      Thank you for sharing steps that helped you!
      I'm happy to read you was able to resolve!

    • E

      Solved Contact Form does not open
      • ercanyuzuk

      4
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      4
      Posts
      209
      Views

      peopleinside

      @ercanyuzuk great, I'm happy to read the issue was resolved.
      Maybe some issue you had in the installation process.

      Thank you for the update, enjoy 🙂

    • A

      Solved My Tickets display empty
      • Alessandro Gabba

      15
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      795
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      peopleinside

      @fripoll Thank you for the report and for the confirmation of the fix.
      Thanks also to the UVdesk team @Sanjeev

    • A

      Solved Email to agent when customer reply to ticket
      • Alessandro Gabba

      8
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      8
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      467
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      peopleinside

      @Sanjeev thanks to you, without your team and your help no uvdesk will exist and also me wont' be here.

    • E

      Solved can not add youtube link in article
      • ercanyuzuk

      10
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      Votes
      10
      Posts
      1205
      Views

      E

      @Forcecode Thanks , it works ...

    • bansalvaish

      Solved Datepicker Layout not set in Broadcast app
      • bansalvaish

      4
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      Votes
      4
      Posts
      978
      Views

      peopleinside

      @bansalvaish I'm happy to read the issue was resolved.
      Thanks for reporting it!

    • bansalvaish

      Solved Solution of Common Issue facing while uvdesk Installation
      • bansalvaish

      5
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      5
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      989
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      peopleinside

      @bansalvaish Great, happy to hear that! ✌

    • bansalvaish

      Solved File name not show when hover over the attached files in ticket at customer panel
      • bansalvaish

      4
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      4
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      805
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      peopleinside

      @bansalvaish Great to know, thank you for the feedback! 👍

    • bansalvaish

      Solved getting memory limit issue while installing uvdesk
      • bansalvaish

      2
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      Votes
      2
      Posts
      386
      Views

      Sanjeev

      @bansalvaish

      By default, a PHP script can allocate up to 128 megabytes of memory.

      To change this limit, use a text editor to modify the memory_limit directive in your php.ini file. For example, to allow scripts to allocate a maximum amount of 256 megabytes of memory, use the following setting:

      memory_limit = 256M

    • C

      Solved Installation is taking too much time.
      • ChandanHJ

      2
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      2
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      608
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      admin

      @ChandanHJ
      Kindly cross check your database password, If your database password contains some special character(such as #$%@) then change your password and make it without special character.

      And also check max execution time if it is 30 sec then increase it. check here.

      Thank You

    • bansalvaish

      Solved Dashboard Search bar is hidden back to left menu bar
      • bansalvaish

      2
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      Votes
      2
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      886
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      admin

      Hi,

      The issue is resolved.

      Thanks