@hoodad thank you for your question.
You may need check if you set your domain correctly in configurations files located at uvdesk/config/packages/ folder.

Files:

uvdesk.yaml

check if you set correctly the site_url that should be like

site_url: helpdesk.yourdomain.ext

Should not have any http before as showed in the example.

Be sure also to have cleared the cache.
https://forums.uvdesk.com/topic/1844/how-to-remove-cache

Let me know if you was able to resolve, if not we need wait a reply from the UVdesk staff 😊

@sabufrancis great, thank you for your feedback 🙂
I'm happy to read you figured out.

@blckhwk

Thanks for update. We will check and update to you accordingly. It can takes some more days or weeks.

Thanks for your time and patience!!!

Kind Respects
Uvdesk Team

@Komal-Sharma
thank you very much for your feedback.
We use an IMAP connection (Zimbra server).
Here are the requested captures:
Capture.PNG
Capture2.PNG
Capture3.PNG

@yl_adc

We are informing to you, we have release of uvdesk so these error resolved in our latest uvdesk release v-1.1.3. So you can install new project with the below command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

After setup with the latest uvdesk. If you have still facing the same issue then let us know.

Thanks and Regards
Uvdesk Team

@Ahmed I see you asked to Karma, let's wait her reply as Im not a developer.
https://forums.uvdesk.com/topic/2105/configuration-problems-and-or-errors-in-code/14?_=1669231438502

@compay

Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

First, you will directory user ownership to a specific non-root user using this command:

$ chown -R {user_name}:{user_group} {target_directory}

Ex: $ chown -R uvdesk:uvdesk community-skeleton

Second, add this user to the www-data apache user group using the following command:

Add user to www-data group:

$ usermod -aG {user} www-data;

Ex: $ usermod -aG uvdesk www-data;

Verify that the user has been added to the www-data group:

$ groups <your-user-name>;

Ex: $ groups uvdesk;

@svermigo

In this case, email fetching is not a problem but it may be a problem in email processing so you create a ticket from here.

Also, share your email id which you want to create a ticket from the customer side.

We will debug your email content.

@ricsca sure, developers will take care about this.
@Sanjeev

Thanks for the quick response. The patch has fixed the problem.

If any one facing the same issue then
Please locate path in your project.

vendor/uvdesk/Services/TicketService.php

Open TicketService.php and Replace it from here.

Save the file and try again.

Thanks,

Issue opened at GitHub to track this: https://github.com/uvdesk/community-skeleton/issues/523

@Brandon-2021

@Brandon-2021 said in Cannot reopen tickets with reply content (exception):

thing is set up with workflows,

Yes, with current version you will not face this issue it was with v1.0.13.
So will suggest you to upgrade your version soon.

@ercanyuzuk great!
Thank you for sharing steps that helped you!
I'm happy to read you was able to resolve!

@ercanyuzuk great, I'm happy to read the issue was resolved.
Maybe some issue you had in the installation process.

Thank you for the update, enjoy 🙂

@fripoll Thank you for the report and for the confirmation of the fix.
Thanks also to the UVdesk team @Sanjeev

@Sanjeev thanks to you, without your team and your help no uvdesk will exist and also me wont' be here.

@Forcecode Thanks , it works ...

@bansalvaish I'm happy to read the issue was resolved.
Thanks for reporting it!

@bansalvaish Great, happy to hear that! ✌