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Solved Edit Ticket - formatting Lost

Bug Report
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  • P
    pl00 last edited by 3 Jan 2022, 00:02

    Ver 1.0.17
    If I elect to edit a ticket, all the previous formatting (new line) is stripped from the text in the edit window (and lost if saved). I can add them back in and they are retained on save.

    1 Reply Last reply Reply Quote 0
    • Sanjeev
      Sanjeev developer UVdesk Staff last edited by 3 Jan 2022, 06:51

      @pl00

      Thanks for reporting hope it below update will solve your issue and will be add for next release as well.

      Locate the path in your project.
      vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

      Open ticket.html.twig and replace its code from here.

      And make a try again.

      1 Reply Last reply Reply Quote 0
      • Sanjeev
        Sanjeev developer UVdesk Staff last edited by 3 Jan 2022, 04:59

        @pl00

        May be possible, please always share the screenshots for the same so that we can provide you solution or can fix if any issue.

        P 1 Reply Last reply 3 Jan 2022, 06:00 Reply Quote 0
        • P
          pl00 @Sanjeev last edited by 3 Jan 2022, 06:00

          @Sanjeev
          4fd32d62-5016-424b-b2c8-e3a4b0698e0b-image.png

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          • Sanjeev
            Sanjeev developer UVdesk Staff last edited by 3 Jan 2022, 06:51

            @pl00

            Thanks for reporting hope it below update will solve your issue and will be add for next release as well.

            Locate the path in your project.
            vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

            Open ticket.html.twig and replace its code from here.

            And make a try again.

            1 Reply Last reply Reply Quote 0
            • P
              pl00 last edited by 3 Jan 2022, 07:27

              Thanks for the quick response. The patch has fixed the problem.

              1 Reply Last reply Reply Quote 0
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