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    Solved Trashed tickets cannot be deleted

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    • E
      ercanyuzuk last edited by

      hi,

      version 1.0.18 with php 8.0 , I select all tickets in the trashed and click to delete forever , but nothing happens . the tickets cannot be deleted ?

      Regards,

      peopleinside 1 Reply Last reply Reply Quote 0
      • E
        ercanyuzuk last edited by

        it works after update the TicketService.php ,

        https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @ercanyuzuk last edited by

          @ercanyuzuk Are you able to reproduce on https://demo.uvdesk.com?
          Issue happen with ticket created by email, by web or both?
          Have you tried to debug the issue?

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

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          • peopleinside
            peopleinside mod admin community specialist last edited by

            I tested permanent deletion of one ticket and works.
            I'm not able to reproduce.
            Maybe will be useful have here steps to reproduce.
            Please test if the issue is present also with a single ticket selection deletion.

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

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            • E
              ercanyuzuk last edited by

              @peopleinside i've check again , I select all tickets in trashed folder , deleting the ticket at the top of the list !

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              • peopleinside
                peopleinside mod admin community specialist @ercanyuzuk last edited by

                @ercanyuzuk the issue is present also with a single ticket selection?
                Are you able to reproduce in the demo: https://demo.uvdesk.com/

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

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                • E
                  ercanyuzuk last edited by

                  it works after update the TicketService.php ,

                  https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside mod admin community specialist @ercanyuzuk last edited by

                    @ercanyuzuk thanks for the updates.
                    Did you edited the original file or just you simply updated the file?

                    I was unable to reproduce the reported issue here but I'm glad if you was able to resolve by updating that file. 😊 👍

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
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                    • E
                      ercanyuzuk last edited by ercanyuzuk

                      i didn't edit it , just copied from github and replace it 🙂 this is the updated version for 1.0.18 ...

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                      • peopleinside
                        peopleinside mod admin community specialist @ercanyuzuk last edited by

                        @ercanyuzuk As I run the latest version there is no issue for me, maybe your file was not updated with the latest one.
                        I'm glad you resolved 👍

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
                        https://support.uvdesk.com/en/

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                        • Sanjeev
                          Sanjeev developer UVdesk Staff mod last edited by

                          If any one facing the same issue then
                          Please locate path in your project.

                          vendor/uvdesk/Services/TicketService.php

                          Open TicketService.php and Replace it from here.

                          Save the file and try again.

                          Thanks,

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