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    Solved Trashed tickets cannot be deleted

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    • E
      ercanyuzuk last edited by

      hi,

      version 1.0.18 with php 8.0 , I select all tickets in the trashed and click to delete forever , but nothing happens . the tickets cannot be deleted ?

      Regards,

      peopleinside 1 Reply Last reply Reply Quote 0
      • E
        ercanyuzuk last edited by

        it works after update the TicketService.php ,

        https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member @ercanyuzuk last edited by

          @ercanyuzuk Are you able to reproduce on https://demo.uvdesk.com?
          Issue happen with ticket created by email, by web or both?
          Have you tried to debug the issue?

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

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          • peopleinside
            peopleinside EX helping member last edited by

            I tested permanent deletion of one ticket and works.
            I'm not able to reproduce.
            Maybe will be useful have here steps to reproduce.
            Please test if the issue is present also with a single ticket selection deletion.

            šŸ’¬ You can also ask help on GitHub Discussions
            šŸ”“ I am no more active on Uvdesk
            šŸ”“ Forum support is inactive!

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            • E
              ercanyuzuk last edited by

              @peopleinside i've check again , I select all tickets in trashed folder , deleting the ticket at the top of the list !

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside EX helping member @ercanyuzuk last edited by

                @ercanyuzuk the issue is present also with a single ticket selection?
                Are you able to reproduce in the demo: https://demo.uvdesk.com/

                šŸ’¬ You can also ask help on GitHub Discussions
                šŸ”“ I am no more active on Uvdesk
                šŸ”“ Forum support is inactive!

                1 Reply Last reply Reply Quote 0
                • E
                  ercanyuzuk last edited by

                  it works after update the TicketService.php ,

                  https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside EX helping member @ercanyuzuk last edited by

                    @ercanyuzuk thanks for the updates.
                    Did you edited the original file or just you simply updated the file?

                    I was unable to reproduce the reported issue here but I'm glad if you was able to resolve by updating that file. 😊 šŸ‘

                    šŸ’¬ You can also ask help on GitHub Discussions
                    šŸ”“ I am no more active on Uvdesk
                    šŸ”“ Forum support is inactive!

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                    • E
                      ercanyuzuk last edited by ercanyuzuk

                      i didn't edit it , just copied from github and replace it šŸ™‚ this is the updated version for 1.0.18 ...

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                      • peopleinside
                        peopleinside EX helping member @ercanyuzuk last edited by

                        @ercanyuzuk As I run the latest version there is no issue for me, maybe your file was not updated with the latest one.
                        I'm glad you resolved šŸ‘

                        šŸ’¬ You can also ask help on GitHub Discussions
                        šŸ”“ I am no more active on Uvdesk
                        šŸ”“ Forum support is inactive!

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                        • Sanjeev
                          Sanjeev developer UVdesk Staff last edited by

                          If any one facing the same issue then
                          Please locate path in your project.

                          vendor/uvdesk/Services/TicketService.php

                          Open TicketService.php and Replace it from here.

                          Save the file and try again.

                          Thanks,

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