UVdesk

    • Register
    • Login
    • Search
    • Recent

    Solved Configuration problems and/or errors in code

    Technical Help
    4
    15
    13762
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • peopleinside
      peopleinside mod admin community specialist @Aurelio last edited by

      @Aurelio Thank you for the infos. Please hold on for a reply from UVdesk staff.

      I'm using UVdesk and I don't have experienced this issues.
      UVdesk staff reply can take more time then my reply.

      UVdesk passionate | Community moderator | External consultant

      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
      You can always get in touch also with the UVdesk team
      https://support.uvdesk.com/en/

      A 1 Reply Last reply Reply Quote 0
      • A
        Aurelio @peopleinside last edited by

        @peopleinside I understand, in fact I haven't had any other problems compared to these... Could you pass me the root file that has no problems? The one who says he uses.
        In order to do tests on my hosting or locally.
        The truth is that the system seems too good to me and they are the only things that I cannot find a solution to, since I have reviewed the code and indeed, the classes of those errors are not in the code.

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @Aurelio last edited by

          @Aurelio sorry, my root file has personal data.
          You need wait a reply from the UVdesk staff.

          I suppose you have already downloaded the root file from the UVdesk https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          A 1 Reply Last reply Reply Quote 0
          • A
            Aurelio @peopleinside last edited by

            @peopleinside In fact, it is the .zip that I have and that is throwing me errors with the aforementioned.
            Well, I guess I'll have to wait for an administrator to answer me and give me a solution.
            Thanks anyway for trying to help.

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside mod admin community specialist @Aurelio last edited by

              @Aurelio you are welcome, let's wait a UVdesk staff reply

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

              1 Reply Last reply Reply Quote 0
              • Komal Sharma
                Komal Sharma UVdesk Staff last edited by

                We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

                peopleinside 1 Reply Last reply Reply Quote 1
                • peopleinside
                  peopleinside mod admin community specialist @Komal Sharma last edited by

                  @Komal-Sharma Thanks for the answer, I will keep this topic as unresolved until you never release a fix. Thanks.

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

                  1 Reply Last reply Reply Quote 1
                  • peopleinside
                    peopleinside mod admin community specialist @peopleinside last edited by

                    I'm marking this as resolved as the staff is working on a fix.
                    Please hold the new version and test it, if still have issue update this thread or open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

                    1 Reply Last reply Reply Quote 0
                    • Topic has been marked as solved  peopleinside peopleinside 
                    • Komal Sharma
                      Komal Sharma UVdesk Staff last edited by

                      @Aurelio

                      We have updated our core-framework bundle and automation bundle for these issues:

                      • Agent deleting
                      • Workflow condition "type" or "status"

                      So you can update the core-framework bundle and automation bundle follow the below steps:

                      Firstly, open your terminal in your project root directory now run the below commands for updating the module:

                      $ composer require uvdesk/core-framework:dev-master
                      
                      $ composer require uvdesk/automation-bundle:dev-master
                      

                      Now, clear the cache of the project using the below command:

                      $ php bin/console c:c
                      

                      If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

                      A 1 Reply Last reply Reply Quote 1
                      • A
                        Ahmed @Komal Sharma last edited by

                        @Komal-Sharma how can i get this update on windows xampp ?

                        Komal Sharma 1 Reply Last reply Reply Quote 0
                        • Referenced by  peopleinside peopleinside 
                        • Komal Sharma
                          Komal Sharma UVdesk Staff @Ahmed last edited by

                          @Ahmed said in Configuration problems and/or errors in code:

                          how can i get this update on windows xampp ?

                          In windows, you will follow the same steps in your project root directory like:

                          C:\xampp\htdocs\your-project-folder-name

                          Now you can run these commands in your project root directory now run the below commands for updating the module:

                          $ composer require uvdesk/core-framework:dev-master
                          
                          $ composer require uvdesk/automation-bundle:dev-master
                          

                          Now, clear the cache of the project using the below command:

                          $ php bin/console c:c
                          

                          If you have still a problem with updating the modules then let us know.

                          1 Reply Last reply Reply Quote 0
                          • First post
                            Last post