Solved Forgot password seems to directly set a new password. This flow, if happens, is wrong!
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Unable to use old password after I send "forgot password" -- I suspect, the "forgot password" is directly changing the current password. So this does not cater to a situation where I send "forgot password" and then I suddenly remember the password and therefore want to use the older password itself.
The problem I faced is that there is an additional issue in my installation: It actually does not send an email for forgot password (That's a separate thread of investigation) so I now am completely locked out! I suspect this is what happened; in sequence:
- I thought I had forgotten the password, so I initiated the "forgot password"
- Internally, it reset the password and attempted to send me an email which I did not get
- I remembered the old password, but I can no longer login because the password actually has been reset
- I am totally stuck as I never received the "forgot password" email!!
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@sabufrancis Hi, thank you for your report.
With UVdesk version are you using?The issue happen for operator or for customer?
I tested for operator but I was unable to reproduce.Once the demo is created I change the admin email with mine email.
Logout, request a password reset to the new email.Got email , i don't click any links and I try to login in UVdesk with my password setup when changing email.
I was able to login.
I tested also for customer and I'm also unable to reproduce the issue reported by you.
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@sabufrancis Hi, thank you for your report.
With UVdesk version are you using?The issue happen for operator or for customer?
I tested for operator but I was unable to reproduce.Once the demo is created I change the admin email with mine email.
Logout, request a password reset to the new email.Got email , i don't click any links and I try to login in UVdesk with my password setup when changing email.
I was able to login.
I tested also for customer and I'm also unable to reproduce the issue reported by you.
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Sorry, I think it was my mistake. I was trying to reset for a member but was then sending forgot password for the support guest (or at least that is what I think!)
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Topic has been marked as solved
peopleinside
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@sabufrancis great, thank you for your feedback
I'm happy to read you figured out.