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    yl_adc

    @yl_adc

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    Latest posts made by yl_adc

    • How to create a uvdesk backup

      Good morning,

      What method and data do you recommend to save to create a backup of uvdesk?

      Are there files that should not be excluded so that uvdesk works correctly when restoring the application from the backup (eg the cache.yaml file)?

      Best regards

      posted in Technical Help
      Y
      yl_adc
    • Unable to remove agent and add condition on ticket status for workflow

      Re: Configuration problems and/or errors in code

      Good morning,

      I am having the same issues as the author of the post quoted above.

      Description of bug #1: Deleting an agent

      When I click on the delete button of an agent, it is not removed from the list of agents and a 500 error is displayed in the Symfony debugger.

      here is a screenshot of the error:

      error-add-condition-for-ticket-status.png

      Description of bug 2: Creation of a workflow with a condition on the "status" of the tickets

      When I set a condition on the status, the status list stays in loading state indefinitely and looking at the debugger we can see that the following error occurred:

      error-agent-deletion.png

      For information, I have the following configuration:

      I'm using UVdesk version 1.1.0 which is downloadable from composer.

      I am using PHP version 8.1.

      I looked at my server logs and 500 errors were logged:

      For the GET:
      GET /uvdesk/public/en/member/workflow/xhr/condition/options/TicketStatus HTTP/1.1" 500 226366 "http(s)://<my_domain_name>/uvdesk/public/en/member/workflow/add";

      and for the DELETE:
      "DELETE /uvdesk/public/fr/member/agent/xhr?id=6 HTTP/1.1" 500 2806 "http(s)://<my_domain_name>/uvdesk/public/fr/member/agents"

      I installed UVdesk with composer by running the command composer create-project uvdesk/community-skeleton <my_project_name> in my server's root directory.

      Can you help me solve these problems?

      Best regards,

      Thanks in advance for your help.

      posted in Bug Report
      Y
      yl_adc