Good morning,

What method and data do you recommend to save to create a backup of uvdesk?

Are there files that should not be excluded so that uvdesk works correctly when restoring the application from the backup (eg the cache.yaml file)?

Best regards

Re: Configuration problems and/or errors in code

Good morning,

I am having the same issues as the author of the post quoted above.

Description of bug #1: Deleting an agent

When I click on the delete button of an agent, it is not removed from the list of agents and a 500 error is displayed in the Symfony debugger.

here is a screenshot of the error:

Description of bug 2: Creation of a workflow with a condition on the "status" of the tickets

When I set a condition on the status, the status list stays in loading state indefinitely and looking at the debugger we can see that the following error occurred:

For information, I have the following configuration:

I'm using UVdesk version 1.1.0 which is downloadable from composer.

I am using PHP version 8.1.

I looked at my server logs and 500 errors were logged:

For the GET:
GET /uvdesk/public/en/member/workflow/xhr/condition/options/TicketStatus HTTP/1.1" 500 226366 "http(s)://<my_domain_name>/uvdesk/public/en/member/workflow/add";

and for the DELETE:
"DELETE /uvdesk/public/fr/member/agent/xhr?id=6 HTTP/1.1" 500 2806 "http(s)://<my_domain_name>/uvdesk/public/fr/member/agents"

I installed UVdesk with composer by running the command composer create-project uvdesk/community-skeleton <my_project_name> in my server's root directory.

Can you help me solve these problems?

Best regards,

Thanks in advance for your help.