Solved Attachment error on tickets

[blckhwk]

Hi, how do I fix this issue. Thanks

[Komal Sharma]

@blckhwk ,

Hi, how do I fix this issue. Thanks

Let us know, which version of uvdesk you are using.
Also, once you can verified your site_url is correct or not in uvdesk.yaml file. Please follow the below path:

your-project-folder-name/config/packages/uvdesk.yaml

If site_url is not same please update this site_url because site_url should be same of your running project url.

After that clear cache of your project under project root directory using the below command:

$ php bin/console c:c

If you are still facing the same issue then let us know.

Kind Respects,
Uvdesk Team

[blckhwk]

@Komal-Sharma
The site url is correct

I noticed that the redirection URL does not have port 88 after clicking the attachment.

@Komal-Sharma said in Attachment error on tickets:

Let us know, which version of uvdesk you are using.

Uvdesk version 1.1.3

[blckhwk]

Any update??

[Komal Sharma]

@blckhwk

Thanks for update. We will check and update to you accordingly. It can takes some more days or weeks.

Thanks for your time and patience!!!

Kind Respects
Uvdesk Team

[peopleinside]

@Komal-Sharma any news about this topic?

[peopleinside]

I'm so sorry to see no one has updated this discussion.
I don't think a reply will be made anymore as many days has been past.

The topic will still be opened but I flag it as resolved as no more updates from UVdesk staff has been posted even if was requested. I'm sorry about that.

[rbecera]

i am experiencing the same problem. the program is i guess static not able to fetch the port.

where can i figure out the location of the adjustment of port.

[rbecera]

I solve this issue by pasting the link directory including the port before '/bundles... since port capturing is not dynamic in the system.

example
case '.doc':
case '.docm':
case '.docx':
$relativePathToAsset = 'http://192.168.4.350:7778/uvdesk/uvdesk-community-v1.1.3/public/bundles/uvdeskcoreframework/images/icons/file-system/doc.png';
break;

Hope it helps!

[peopleinside]

@rbecera I'm happy to read you was able to resolve!
Thanks for sharing what worked for you

Happy new year!