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    Solved Unable to remove agent and add condition on ticket status for workflow

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    • Y
      yl_adc last edited by

      Re: Configuration problems and/or errors in code

      Good morning,

      I am having the same issues as the author of the post quoted above.

      Description of bug #1: Deleting an agent

      When I click on the delete button of an agent, it is not removed from the list of agents and a 500 error is displayed in the Symfony debugger.

      here is a screenshot of the error:

      error-add-condition-for-ticket-status.png

      Description of bug 2: Creation of a workflow with a condition on the "status" of the tickets

      When I set a condition on the status, the status list stays in loading state indefinitely and looking at the debugger we can see that the following error occurred:

      error-agent-deletion.png

      For information, I have the following configuration:

      I'm using UVdesk version 1.1.0 which is downloadable from composer.

      I am using PHP version 8.1.

      I looked at my server logs and 500 errors were logged:

      For the GET:
      GET /uvdesk/public/en/member/workflow/xhr/condition/options/TicketStatus HTTP/1.1" 500 226366 "http(s)://<my_domain_name>/uvdesk/public/en/member/workflow/add";

      and for the DELETE:
      "DELETE /uvdesk/public/fr/member/agent/xhr?id=6 HTTP/1.1" 500 2806 "http(s)://<my_domain_name>/uvdesk/public/fr/member/agents"

      I installed UVdesk with composer by running the command composer create-project uvdesk/community-skeleton <my_project_name> in my server's root directory.

      Can you help me solve these problems?

      Best regards,

      Thanks in advance for your help.

      1 Reply Last reply Reply Quote 0
      • Komal Sharma
        Komal Sharma UVdesk Staff mod last edited by

        @yl_adc

        I am having the same issues as the author of the post quoted above.

        We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

        But at this time if you are delete agent from your admin dashboard, so you will delete the agent directly from the database table. After that created agent not shown on the admin panel.

        Thanks for your time and patience!!!

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member @Komal Sharma last edited by

          Also if this issue has not been resolved, and maybe will be not shortly, I'm closing this as the UVdesk team is informed about the issue,

          No more actions can be done in this forum, now let's just wait a fix update for this.

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

          1 Reply Last reply Reply Quote 0
          • Topic has been marked as solved  peopleinside peopleinside 
          • Komal Sharma
            Komal Sharma UVdesk Staff mod last edited by

            @yl_adc

            We are informing to you, we have release of uvdesk so these error resolved in our latest uvdesk release v-1.1.3. So you can install new project with the below command:

            $ composer create-project uvdesk/community-skeleton helpdesk-project
            

            After setup with the latest uvdesk. If you have still facing the same issue then let us know.

            Thanks and Regards
            Uvdesk Team

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