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    Ricsca

    @Ricsca

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    Latest posts made by Ricsca

    • RE: Sort Folders and Categories

      I noticed that the order of the categories changes based on the last change.
      The last changed categories (such as name) becomes the first

      posted in Technical Help
      Ricsca
      Ricsca
    • RE: Sort Folders and Categories

      @Komal-Sharma is there any news?
      i would like to use view 3 but if i can't set the order it's a mess ...
      thanks

      posted in Technical Help
      Ricsca
      Ricsca
    • RE: Assign agent automatically

      But wouldn't it be better if the tickets are assigned to a user by default and then in the case of customization then let the workflows be used?
      99% of those with medium-large sites have only one who is responsible for answering the questions who is also the owner.
      You have to make a cms as simple as possible to use if you want to make it popular ...

      posted in Technical Help
      Ricsca
      Ricsca
    • RE: Agent Reply To The Customer's ticket

      @vipin Yes, right.
      If the email contains a few words, the user is prompted to go to the site and then to reply while if the complete reply arrives by email, the user will tend to reply to the email.

      posted in Technical Help
      Ricsca
      Ricsca
    • RE: Assign agent automatically

      I haven't seen how the workflow works yet ...

      posted in Technical Help
      Ricsca
      Ricsca
    • Agent Reply To The Customer's ticket

      In the emails model he tells me to go and read the tiketo on the site but then below with the {%ticket.threadMessage%} code he shows the whole answer.
      Couldn't you have a code that only shows the first few words of the answer and then lets the customer go to the site?

      posted in Technical Help
      Ricsca
      Ricsca
    • Assign agent automatically

      I only have one agent (which is me), how can I automatically assign the ticket to me?

      posted in Technical Help
      Ricsca
      Ricsca
    • RE: Member login font and link color

      Look at this site which has been set in light blue ...
      https://support.colligso.com/en/member/login

      SIGN IN is in light blue ... then it would be better if it is in purple as the link "Forgot Password" and the name of the site Colligso Helpdesk

      posted in Bug Report
      Ricsca
      Ricsca
    • Disable attachments

      It would be great if you could disable the sending of attachments by admin.
      Not everyone needs to have attachments uploaded.

      posted in Technical Help
      Ricsca
      Ricsca
    • RE: Sort Folders and Categories

      @peopleinside ok thanks

      posted in Technical Help
      Ricsca
      Ricsca