I noticed that the order of the categories changes based on the last change.
The last changed categories (such as name) becomes the first

@Komal-Sharma is there any news?
i would like to use view 3 but if i can't set the order it's a mess ...
thanks

But wouldn't it be better if the tickets are assigned to a user by default and then in the case of customization then let the workflows be used?
99% of those with medium-large sites have only one who is responsible for answering the questions who is also the owner.
You have to make a cms as simple as possible to use if you want to make it popular ...

@vipin Yes, right.
If the email contains a few words, the user is prompted to go to the site and then to reply while if the complete reply arrives by email, the user will tend to reply to the email.

I haven't seen how the workflow works yet ...

In the emails model he tells me to go and read the tiketo on the site but then below with the {%ticket.threadMessage%} code he shows the whole answer.
Couldn't you have a code that only shows the first few words of the answer and then lets the customer go to the site?

I only have one agent (which is me), how can I automatically assign the ticket to me?

Look at this site which has been set in light blue ...
https://support.colligso.com/en/member/login

SIGN IN is in light blue ... then it would be better if it is in purple as the link "Forgot Password" and the name of the site Colligso Helpdesk

It would be great if you could disable the sending of attachments by admin.
Not everyone needs to have attachments uploaded.

@peopleinside ok thanks