@Ahmed I see you asked to Karma, let's wait her reply as Im not a developer.
https://forums.uvdesk.com/topic/2105/configuration-problems-and-or-errors-in-code/14?_=1669231438502

@compay

Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

First, you will directory user ownership to a specific non-root user using this command:

$ chown -R {user_name}:{user_group} {target_directory}

Ex: $ chown -R uvdesk:uvdesk community-skeleton

Second, add this user to the www-data apache user group using the following command:

Add user to www-data group:

$ usermod -aG {user} www-data;

Ex: $ usermod -aG uvdesk www-data;

Verify that the user has been added to the www-data group:

$ groups <your-user-name>;

Ex: $ groups uvdesk;

@svermigo

In this case, email fetching is not a problem but it may be a problem in email processing so you create a ticket from here.

Also, share your email id which you want to create a ticket from the customer side.

We will debug your email content.

@ricsca sure, developers will take care about this.
@Sanjeev

Thanks for the quick response. The patch has fixed the problem.

If any one facing the same issue then
Please locate path in your project.

vendor/uvdesk/Services/TicketService.php

Open TicketService.php and Replace it from here.

Save the file and try again.

Thanks,

Issue opened at GitHub to track this: https://github.com/uvdesk/community-skeleton/issues/523

@Brandon-2021

@Brandon-2021 said in Cannot reopen tickets with reply content (exception):

thing is set up with workflows,

Yes, with current version you will not face this issue it was with v1.0.13.
So will suggest you to upgrade your version soon.

@ercanyuzuk great!
Thank you for sharing steps that helped you!
I'm happy to read you was able to resolve!

@ercanyuzuk great, I'm happy to read the issue was resolved.
Maybe some issue you had in the installation process.

Thank you for the update, enjoy 🙂

@fripoll Thank you for the report and for the confirmation of the fix.
Thanks also to the UVdesk team @Sanjeev

@Sanjeev thanks to you, without your team and your help no uvdesk will exist and also me wont' be here.

@Forcecode Thanks , it works ...

@bansalvaish I'm happy to read the issue was resolved.
Thanks for reporting it!

@bansalvaish Great, happy to hear that! ✌

@bansalvaish Great to know, thank you for the feedback! 👍

@bansalvaish

By default, a PHP script can allocate up to 128 megabytes of memory.

To change this limit, use a text editor to modify the memory_limit directive in your php.ini file. For example, to allow scripts to allocate a maximum amount of 256 megabytes of memory, use the following setting:

memory_limit = 256M

@ChandanHJ
Kindly cross check your database password, If your database password contains some special character(such as #$%@) then change your password and make it without special character.

And also check max execution time if it is 30 sec then increase it. check here.

Thank You

Hi,

The issue is resolved.

Thanks