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    • S

      Solved Password field in Agent and Customer Form
      • SaasMe

      2
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      258
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      Sanjeev

      @SaasMe

      For Agent:

      locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

      open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section).

      For Customer:

      locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

      open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).

    • R

      Solved If i want to show on frontpage (helpdesk/en/ ) for unregistered users some data from uvdesk what can i do?
      • russian_uvdesk

      2
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      2
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      397
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      Sanjeev

      @russian_uvdesk

      You need to customize knowledgebase section for this where you can do this all stuff.
      You need a add a new section for this as same as you see in ticket list of customer after customer login.

    • R

      Solved (1/1) InvalidArgumentException The none encryption is not supported
      • rajeev

      2
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      393
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      admin

      @rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.

    • I

      Solved The none encryption is not supported
      • Ivan

      7
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      1107
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      Sanjeev

      @anywhere @jesse @Ivan

      Thanks for reporting this bug we will remove none option from there.

      Actually you have selected "Encryption Mode - None" for swift-mailer.
      And swift mailer does not support encryption none .

      so you just need to locate and open file swiftmailer.yaml under
      config->packages in your project.

      Now change encryption to tls or ssl instead of none as per support by your email server and save your file.

      Now run your project and error will be removed.

    • C

      Solved Installation step giving error
      • ChandanHJ

      2
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      Votes
      2
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      674
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      admin

      @ChandanHJ
      Check Following Cases:
      Before setting up your project check below things and make changes accordingly:

      Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mention below:

      <Directory /home/users/www>
      Options Indexes FollowSymLink
      AllowOverride All
      Require all granted

      Note: Need to run below commands for enabling mod rewrite rule:

      a2enmod rewrite
      Then, restart web server:

      service apache2 restart
      Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character.

      Case 3. Allow read-write permission for below file & folder:

      For .env file – chmod 777 -R path of .env file of UVdesk project

      For var folder -chmod 777 -R path of var folder of UVdesk project

      For config folder – chmod 777 -R path of config folder of UVdesk project

      Case 4. And also check max execution time if it is 30 sec then increase it. Check here.

      Case 5. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.

      After that, restart your server by.

      service apache2 restart
      Lastly, clear your project cache by:

      php bin/console c:c

    • T

      Solved Cannot pass setup Step 2.- Unable to locate path on server
      • travistaylor

      3
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      3
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      864
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      admin

      @travistaylor

      You can also raise your support ticket at support@uvdesk.com by mentioning all above environment so that your query will resolve in high priority.

      Thanks.

    • bansalvaish

      Solved How to Add a agent?
      • bansalvaish

      2
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      Votes
      2
      Posts
      1218
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      Sanjeev

      @bansalvaish
      You can simply login to member panel.
      Now Search Agents in dashboard and click on Agents.
      You will see a option to add a New Agent here.

    • M

      Solved Installation stuck : DB Credential
      • Morphe

      2
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      Votes
      2
      Posts
      792
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      admin

      @Morphe

      try by disabling the redis extension if it's running anywhere.

    • admin

      Solved composer require php version >=7.2 to install helpdesk
      • admin

      1
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      Votes
      1
      Posts
      393
      Views

      No one has replied

    • S

      Solved Installation stuck at Step 4, need help.
      • SimonM

      5
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      Votes
      5
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      1739
      Views

      admin

      Hi vikasbhusal

      check that composer has been installed or not?
      you can also go with https://github.com/uvdesk/community-skeleton/issues/156

      Kindly raise your ticket at support@uvdesk.com for quick response

    • M

      Solved When trying to install, its showing 500 internal server error
      • meyyammai

      2
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      2
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      540
      Views

      admin

      Hello meyyammai,

      Kindly raise your ticket at support@uvdesk.com

      We will look into your query soon!

    • D

      Solved Getting error: Warning: imap_open(): Couldn't open stream mailserver when setting up IMAP email server account
      • dh0253

      2
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      2
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      1313
      Views

      admin

      Hello @dh0253,

      Please check this link it will surely help you.
      https://github.com/uvdesk/core-framework/issues/273

      If still you face problem please create a support ticket
      here: https://support.uvdesk.com/en/customer/create-ticket/

    • R

      Solved Uvdesk community skeleton switch from dev env to production
      • russian_uvdesk

      2
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      Votes
      2
      Posts
      1051
      Views

      N

      Look in the .env file and change 'dev' to 'prod'.

    • L

      Solved Could not find package uvdesk/community-skeleton with stability dev in a version installable using your PHP version 5.6.40.
      • Lerato Letswalo

      2
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      Votes
      2
      Posts
      698
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      piyushwebkul

      Please upgrade your php version to 7.2 or above. The latest release of UVDesk opensource require php 7.2 or higher.

    • mzch

      Solved [Need HELP] configuration error
      • mzch

      2
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      1112
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      piyushwebkul

      @mzch said in [Need HELP] configuration error:

      Examining helpdesk setup for any configuration issues:

      Please visit: https://github.com/uvdesk/community-skeleton/issues/220

    • L

      Solved Installtion UVDesk community skeleton on Windows 10 with wamp 64 not getting the Step3 installation wizard.
      • louis.simion

      2
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      2
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      636
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      admin

      Hey @louis-simion

      It will be helpful for us if you could share the issue described in detail
      Please attach the following information:-

      Project Version-
      PHP Version-
      Error screeshots- By navigating to console ->network tab

      Thanks

    • A

      Solved Installation stuck Step 4/5
      • abin

      6
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      6
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      2154
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      admin

      Hi @Absolute,

      Glad to hear that you found and debug the issue and share the solution here.
      You'are not getting an alert as your project is running under dev environment and it will be helpful for users to debug the issue more easily.

      If any more query please ask, and raise a support ticket on support@uvdesk.com

      ThankYou!

    • bansalvaish

      Solved Is the public folder required after uvdesk install ?
      • bansalvaish

      3
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      3
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      1261
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      bansalvaish

      It's worked ..
      Thankyou so much