@Shoman

>>>For dashboard logo change locate the path in you project:

vendor/uvdesk/core-framework/Resources/views/Templates/sidebar.html.twig

open sidebar.html.twig and update svg on line no 68.

You need to update svg here.

https://github.com/uvdesk/core-framework/blob/master/Resources/views/Templates/sidebar.html.twig#L68

>>>For login Page logo change:

Make a image named with : uvdesk-logo-symbol.svg

locate path: vendor->uvdesk->core-framework->Resources->public->images

Upload your image here and replace old one here.

@Shoman

You can add ticket Label from ticket listing and it will add dynamically into Label listing.

Check this:  https://prnt.sc/t8f9h8

And for ticket priority you need to make a new entry into database with a color code.

Then you will be able to see new ticket priority into every listing.

Check this: https://prnt.sc/t8ez20

Thanks,

@Sanjeev
Thanks for your help.

@Brian-B-Peach

Please add red mark lines in code as attached in below screenshot.

headerCode.PNG

@Samar

Also share what was the problem and how you solved it.
So that it will help to other people to easily set it up.

@Christophe umh I think email certificate is managed by your control panel. Don't now but if your certificate is expired maybe you have issue, if still be valid should be not a problem if you installed after the certificate release the uvdesk 🙂

@Sanjeev , seems working, thanks a lot for your support.
Happy day

@manata

Glad to know that it will helps others to do the same.

Have a nice day !!

@peopleinside

Defiantly we will update it on our documentation.

@Sanjeev thanks, will be useful deleting already processed ticket as in OsTicket.

This is very useful when you manage more than one email of support and manage it directly from the ticket system.
Not deleting email is consuming inbox space also is causing issue on ticket deletion.

Also create issue if you need to migrate else way or if you delete ticket this will create a ticket created again for operator and customer.

Hope you will be able to provide a solution for delete email once processed.
Thank you.

@sherazkhan1988

For mailbox refresh issue if your mails not converting into ticket.
Then please check your -
site_url in uvdesk.yaml file under config->packages of your project.

Hi, the issue with forum and email should be now resolved.
You should get email notification.

@cvallehn
Please check all possible things which can be there for your problems.

https://stackoverflow.com/questions/39935545/symfony3-sqlstatehy000-2002-no-such-file-or-directory?rq=1

https://github.com/hechoendrupal/drupal-console/issues/845#issuecomment-138745540

https://stackoverflow.com/questions/20723803/pdoexception-sqlstatehy000-2002-no-such-file-or-directory

thanks a lot
it is interesting for me too

@caygri

As we need to parse emails and convert them into ticket so Mail parse is required for this project to do this work.

Helpful link:
https://talk.plesk.com/threads/installing-the-php-extensions-mailparse-mbstring.352973/

Also ask your service provider for this if unable to do so.

@mkroon☹ ☹ ☹ ☹ ☹ ☹

@puja

For ticket attachments you can change folder name from here.

locate path in your project:
vendor->uvdesk->core-framework->services->TicketService.php

Open TicketService.php and make changes in code to change folder name as highlighted in screenshot.

ticketAttachmentFolderChange.PNG

@circusmonkey404

Most probably your site_url is not correct in uvdesk.yaml (under config->packages)file.

Update your site_url and it should work.
site url should be like: your_host/your_project/public

@easyuvdesk

Have you restart the server after making changes.

Also try below method if unable to do by above.

https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642