@samurysam

what if someone wants to redirect to ticket creation page instead of login then instead of Customer ::login what would be required to be changed in the code of public.yaml

Please follow the below steps:

Go to file public.yaml file from the given location in your project folder. vendor/uvdesk/support-center-bundle/resources/config/routes/public.yaml Open public.yaml file and replace the line no 3 by below line: controller: Webkul\UVDesk\SupportCenterBundle\Controller\Ticket::ticketAdd Finally run the below command for clear cache on your project root directory: $ php bin/console c:c

I hope this solution works for you to the redirect on ticket create page on home page.

Thanks and Regards
Uvdesk Team

@mahalakshmi

PHP Warning: PHP Startup: Unable to load dynamic library 'mailparse.so' (tried: /usr/lib/php/20210902/mailparse.so (/usr/lib/php/20210902/mailparse.so: undefined symbol: mbfl_convert_filter_flush), /usr/lib/php/20210902/mailparse.so.so (/usr/lib/php/20210902/mailparse.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library 'mysqli' (tried: /usr/lib/php/20210902/mysqli (/usr/lib/php/20210902/mysqli: cannot open shared object file: No such file or directory), /usr/lib/php/20210902/mysqli.so (/usr/lib/php/20210902/mysqli.so: undefined symbol: mysqlnd_global_stats))

These errors due to both extension is not installed in your php. Please first install these both extensions:

mailparse extension mysqli extension

For checking the extension installed or not. You will be run the below command:

$ php -m

7daeea61-110b-4ae5-99fa-84dd45a1fcc6-Screenshot from 2023-07-26 18-22-32.png

@rcartists

Where do the Logo and Favicon alter the hope?

As of now, the ability to modify the favicon logo in your UVdesk helpdesk and the left-side logo in the backend of the UVdesk helpdesk is exclusively offered in the SAAS (Paid) version.

However, if you desire to have this feature available in the open-source version too, it can be achieved through customization, which would be a paid service provided by our team.

Kindly confirm if you are interested to proceed further so that we can discuss regarding the customization cost.

Looking forward to your revert!

Thanks and Regards
Uvdesk Team!!!!!

@Ultra-Plankton

Alright thanks for the updated here. Sure, if you have further any query or issue, you can contact here.

I hope we have provided you the all the support to resolve issues and your queries.

If yes would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

and leave your positive reviews here:
https://reviews.capterra.com/new/158346
https://www.trustpilot.com/review/uvdesk.com

It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.
Looking forward to seeking 5-star reviews from your side.

Also, can you please share with us the URL of your helpdesk, as we are going to list the success story on our website, here

Awaiting your response.

Thanks and Regards
Uvdesk Team

Seems I'm simply ignored, no answer on GitHub and no answer on the forum.
I'm asking if I made something wrong to you. I see replies in the forum to users while my topic seems still be ignored.

This is not the first time I try to ask a question on the public community and feel ignored while other topics created by other users get replies.

OK... I take note of it and I am sorry for it.

@manu-v

I have set up a PostgreSQL database on an EC2 instance within my infrastructure. However, I am facing challenges in configuring UVdesk to use PostgreSQL as the database instead of MySQL. Looking for Installation steps to connect uvdesk

We are informing to you, at this moment uvdesk setup guide with postgresql database is not available. We will try to create a guide for postgresql database.

It will take some more time. Once it will guide ready with the postgresql installation steps so we will update to you.

Thank you for your time and patience!!!

Thanks and Regards
Uvdesk Team

@noman

Thank you for your response. I would like to know if there is an option in UVdesk to set a specific limit for data retention. For instance, can I configure UVdesk to only keep data for 30 days? Alternatively, is it possible to define a retention period of 1 month or 1 year? I hope this clarifies my question.

At this moment, we have not added like this data retention policy for opensource uvdesk.
If you want more data storage so you can increased your hard-disk space.

Thanks and Regards
Uvdesk Team

@Ultra-Plankton

After install composer 2. Try with the latest version of uvdesk v-1.1.3. Also, once you can check the below these cases and make changes accordingly:

A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs> Options Indexes FollowSymLinks AllowOverride All Require all granted

If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Allow read-write permission for the below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project
For Var folder -chmod 777 -R path of var folder of UVdesk project
For Config folder – chmod 777 -R path of config folder of UVdesk
For Public folder – chmod 777 -R path of the public folder of UVdesk
For Migration folder – chmod 777 -R path of the migration folder of UVdesk

It happens mainly because of less execution time in the php.ini file.

By default, max_execution_time is 30 sec you need to increase it and restart your server.

Check here how to increase the max-execution time and restart your server.

And clear your project cache using the below command:

$ php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

$ php bin/console doctrine:migrations:diff $ php bin/console doctrine:migrations:migrate

And clear the cache of the project:

$ php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

Thanks and Regards
Uvdesk Team

@noman I don't think additional info are necessary on this post: if you need follow the solution on this topic you need simply find the patch indicated in previous post. if you have difficulty you can include some screenshots to make us understand better.

@abhiiqa

You can follow the official image for uvdesk installation. Please follow the below link:

https://hub.docker.com/r/webkul/uvdesk

But this is not an updated uvdesk version.

Alternatively, You can follow the below steps for the latest uvdesk version installation:

Step 1: Install the latest uvdesk using the composer command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

Step 2: Now change the Dockerfile under your project:

FROM ubuntu:18.04

to

FROM ubuntu:latest

Step 3: Now change the uvdesk-entrypoint.sh file under your project follow the below path:

your-project-name/.docker/bash /uvdesk-entrypoint.sh

Step 4: Now you will be create a docker image in installed project root directory follow the below command:

$ docker build -t {IMAGE_NAME} .

e876045a-ac2a-4b82-b496-0519e8a96b9b-image.png

Step 5: After that you will be deploying the container using the below command:

$ docker run -dit -p {AVAILABLE_PORT}:80 --name {CONTAINER_NAME} {IMAGE_NAME}

31553220-e6ce-4925-b4b5-086bcef9f4d9-image.png

Also, you can follow the steps from here.

Step 6: Now you will be run your project with configured port.

Once make a try with the above steps. If you have any query then let us know.

@vasumadhavarapu

We have replied on your raised github issue:
https://github.com/uvdesk/core-framework/issues/665#issuecomment-1619788638

You can follow the steps from here.

@bla1234

I update to latest version and still getting swiftmailer not working.

Alright, thanks for the update here. Let us know, your smtp outlook email is a micorosoft 365 email business or normal outlook email. If you are using the microsoft 365 business email then for this setup we have added few changes for modern auth.
So you will be setup with the v-1.2.0 version of uvdesk using the below command:

$ composer create-project uvdesk/community-skeleton:dev-master;

We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

We have added a screen video for clear cache button:
https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

@Komal-Sharma in ticket #30298 you can find all info, also a demo where you can reproduce the issue. Thanks

@cdumais

At the moment, the password choosen by the user must respect these criterias:
-Minimum 8 characters
-Minimum 2 letters
-Minimum 1 number
-Minimum 1 special characters

For update or changes in the code related to the password field, you can follow the below file path:

your-project-folder-name/vendor/uvdesk/core-framework/Resources/views/profile.html.twig

Thanks for the updates!
I'm glad you was able to resolve your issue 🙂

@cluster ,

We have already noticed this microsoft office 365 error in swiftmailer and mailbox option.

So we have added a neccessary changes with added new feature of MS-apps in our opensource uvdesk. But it is not an official release for this feature. We have added in v-1.2.x-dev uvdesk.

If you can install the v-1.2.0 project using the below command:

$ composer create-project uvdesk/community-skeleton:dev-master;

We would request you try the new updates and let us know if you come across any notable issues which we can address right away during our testing phase.

@TimFL you are welcome, glad to hear that helped.

@mikem72 I'm mark this topic as solved as no replies seems has come from UVdesk staff. If you still need help you can try to reach UVdesk by opening a ticket https://support.uvdesk.com/en/customer/create-ticket/

I'm sad to see no reply was made to this topic.

@Michael-Neo

How can I add customer contact as a workflow condition? Currently there are only Customer Name and Emal address.

We are informing to you. At this moment, we have not added the phone number field in the workflow condition.

Closing as resolved as no other action will be maybe made by the UVdesk staff, of cure this issue is not resolved and maybe will be one day when an update will add support for PHP 8.2 allowing to keep the server upgraded and updated.