@domdis you get no email at all?
If so maybe your email settings in SMTP are not correct.

Yes IMAP is only for incoming email.

Near the smile icon check if you can see, here in the forum, the icon to upload an image. Be sure no sensible data are present.

@vipin Hi, today I tried to give an hand for help @Ricsca with remote support AnyDesk.

@Ricsca is using a shared hosting, seems so I was able to set a cronjob and have the output sent by email. I discovered in the host field, email settings need add the novalidate-cert

with this edit now UVdesk read emails of @Ricsca but ticket still not get created.

I checked the site URL and is correct, I tried to add /public/ to the URL but same results: ticket not created.

https://forums.uvdesk.com/topic/2006/not-create-the-ticket-from-email/8?_=1646416431003

@vipin How can we help @Ricsca ?
Can open a ticket but you don't need only access to UVdesk maybe but also to the user hosting... and this may be a problem I think. I looked remotely with Anydesk, I also followed the link topic above by replacing RefreshMailboxCommand.php and replace its code from here but no particular error messages was printed.

@ricsca maybe there is an issue open about this: Sort Order in Categories (knowledge base) is overridden by updating an article

@piotrekzielony thank you for the feedback

@domdis if you have email issues please open a separate topic, this one is about installation and composer 🙂

But wouldn't it be better if the tickets are assigned to a user by default and then in the case of customization then let the workflows be used?
99% of those with medium-large sites have only one who is responsible for answering the questions who is also the owner.
You have to make a cms as simple as possible to use if you want to make it popular ...

@Michael-Neo
I have also checked but here this type of issue is not created in uvdesk v1.0.18.
You can check it here. you are following these steps.

Can you please more detail on what steps you are following for agent creation?

@wildanm great, so I suggest to just try to upgrade PHP to 8.0 or 8.1
Personally I'm running PHP 8.1 with the latest Uvdesk version.

Let us know if after upgrading PHP the performance has improvments.

@peopleinside Thank you for believing on us. we will definitely make uvdesk bug free & user friendly.

We are continuously working on giving our best to make uvdesk a better help desk.

@DomDis you can follow the uvdesk documentation from here. It will help you to understand the uvdesk functionality.

If you still facing any issue. Please let us know.

@sanjeev Thanks

@Ricsca

@ricsca You can ask on GitHub for this.
Actually is not a supported feature... also if I don't if is good ask to the team to do additional work to let disable attachments.

Email with attachments will have attachments lost?
If attachments is not needed than users will not upload them 🙂

@ricsca your email provider must support a valid SSL certificate.
Did you set the cronjob for fetch emails?

What is the output of the cronjob run by SSH?
Also I suggest always to use the cronjob and any SSH command related to UVdesk from the user SSH profile and not from root.

If your cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

{imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX

If the issue is not the certificate can be the cron job or the domain as explained in the linked discussion above.

@sergiisav I'm glad you resolved, thanks for sharing what worked for your case.
The suggested .htaccess content here should work:

<IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteRule ^(.*)$ ./index.php/$1 [QSA,L] RewriteCond %{HTTP:Authorization} ^(.*) RewriteRule .* - [e=HTTP_AUTHORIZATION:%1] </IfModule>

But can be maybe ok if you simply applied the same code used in Wordpress.

@ricsca you can also decide to put the links in the footer of the help desk if this will not decrease the security. If your operators use a strong password and also the re captcha is active should be not a problem.

Personally on my install I prefer not link the admin operator interface access but is something you can do or add anytime in branding section by inserting your login URL.

@ricsca All the requirement showed in the wizard is needed for a correct use of UVdesk.

solved, i activated them from my phpmyadmin

I'm glad you resolved.

@mxdevito you are always welcome ☺️👍🏼

@ricsca I love this forum and is not the only forum i know, maybe was hard for you to understand just because you usually use a different forum software.

phpbb, mybb are not responsive forum and today have a responsive software, on my point of view, is essential.

At the moment I don't think the forum must be improved as is perfect as it is.
I know also about flarum, discourse forum.. those, as this current forum, are all modern responsive forum that I think are good.

Maybe you need just take some patience when you use something new (like also UVdesk) because is normal to have some confusion and not all clear, at the start.

Remember please also that all is offered here is for free from a busy team that has also to work on paid product and give support to the paid customers. 😊

As I told I think feedbacks are welcome but personally I don't agree on heard that some other not responsive forum are better than this platform.

If you don't like this forum you can also use the GitHub discuss platform: https://github.com/uvdesk/community-skeleton/discussions

Update:
Some of the suggestions you sent has been implemented in the UVdesk community and is active right now.

@mxdevito you can create an email when a ticket is resolved.
Be sure to use the latest UVdesk version because some bug related to this can be now resolved in the latest version so, if you are using an older version you can have issues.

If the workflow will be not correct the customer will never get the email.
Also try to test if the email is send if the status of the ticket is changed by the operator without a reply.

I tested the following scenario and is working:
The operator reply to the ticket and as status select "replied".
The workflow tested send an email to customer if the ticket status is set to resolved.

After the ticket reply and the status set on "replied" change the status to resolved without made any reply. An email should be sent to the customer.
If this works, maybe the workflow is set correctly.

Now you may want have the email sent also if the operator reply to the ticket and set the status directly to resolved, I never tested if this works.

Let us know if you find any issue.

@Stef

You can use {%ticket.threadMessage%} fo this.

Yes, you can check documentation here.
https://docs.uvdesk.com/

Also you can check other features and their uses.