@Komal-Sharma Thanks for your help.
Maybe if you cannot improve the fact uploading by FTP create files and folders permission issues, you can evaluate to show an error message if the installation wizard take too long with a link to a guide or instruction about what the issue can be and how to fix it... so user never need wait a support reply to figure out how to continue the installation 🙂

@IwataNeo I'm happy to read you have updated your PHP because PHP 7.4 is risky as is no more supported and it is old!

I am also happy to read the upgrade of your PHP version from 7.4 to 8.1 resolve the issue!

Thank you for the update!

@thehazzard said in what is the link of the support portal?:

Hi all,

i am new here, and need some basic information.

I have managed to install UVDESK open-source version on XAMPP.
Needed only to add some extra .dll files in php/ext and modify the php.ini.

So i created the first admin account etc. And what is the portal to login on the admin account??

it brings me always to public/en where you only can generate a ticket,
The kb"s only say: login on the support portal but i cannot find it. any help?

If you have created and installed successfully the uvdesk project.

The below URL is the default URL for admin/agent login if you have not made any changes for /member prefix.

If you are using on localhost:
localhost/your-project-folder-name/public/en/member/login

If you are using on server:
your-server-domain-name/your-project-folder-name/public/en/member/login

Also, We can customize this on the setup wizard as per says the previous reply.

I created the first admin account etc

Let us know, you have created this admin account using the web installer wizard or using the terminal command:

php bin/console uvdesk:configure-helpdesk

@Ahmed said in Configuration problems and/or errors in code:

how can i get this update on windows xampp ?

In windows, you will follow the same steps in your project root directory like:

C:\xampp\htdocs\your-project-folder-name

Now you can run these commands in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master $ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with updating the modules then let us know.

@Komal-Sharma Thank you for help! I have created a ticket. I look forward to the response!

@mmasri6 I'm sorry to read about your support experience.
I'm not part of the UVdesk staff but I'm just providing help here, you get a reply from a UVdesk staff member that suggested to share some file content by ticketing.

I cannot help more unfortunately and also if this topic still be flagged as unsolved I dont think you will get more help.

Solved or not is just a way to help understand topics with a staff reply or topic that still need the Staff attention.

Usually UVdesk staff reply to tickets but you may need have patience as the reply is not maybe so fast. Developers and staff can be busy.

thank you so much for your support. i still have an issue with converting emails to tickets i will share a new topic now. appreciate you support.

Microsoft blocks IMAP Port for basic authentication. im sure the problem will rise again. to avoid this just enable MFA on your office 365 email and create an app password.

microsoft tends to do so to push all people to use the modern authentication method. ive been in your shoes.

I'm closing this as no answer from the UVdesk team has been made.
If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

I'm closing this as no answer has been made.
If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

@ty_kel I was able to resolve the issue by changing permissions. You can close this ticket!

@supportagent

Let us know, your helpdesk till the public path working or not:

MYDOMAIN.com/support/public

For reference follow this blog from here.

@rvanweerd

This is here to inform you that this integration is not available as of now with the opensource UVdesk helpdesk. But we can make this done via customization which would be paid service.
To move with the custom work you can mail us at support@uvdesk.com

Also, you can use the saas UVdesk version with this integration for a 30-day free trial from here

If you have any query let us know.

@dprisco Im glad to know you resolved 😊 👍

Clear the cache of project using this command:

php bin/console c:c

in your project root directory. Now try setup again of UVdesk.

Try with 2 method: Manual Setup:
Make a try once manual setup of UVdesk.
Check the below link for the manual setup from here

Note: Once you clear the cache of your browser and the project cache.

If still facing the error please let us know.

Mail your query to us at support@uvdesk.com. Our team will help you.

@nimrabashir Hi and welcome!
This kind of workflow based on the time ticket is opened without a reply or a status change is amazing but currently not suopported on the open source version of UVdesk.

@WisTex

Please mail us your query at support@uvdesk.com. Our team will help you.

@savelam

Mail your query us at support@uvdesk.com. Our team will help you.

@harish thank you for your message!
I never tested UVdesk in localhost. What is the PHP version used?
Maybe do you have some issue with .htaccess file.

If no replies from developers here I suggest to test the software on the server, if is possible.
Free support about the open source can be limited, if you need more deep help you may reach the UVdesk team.

Developers should reply to this post in the next hours / days but there is no guarantee.
I remember you UVdesk has also a hosted version: https://www.uvdesk.com/en/pricing/

I hope you will be able to solve your issue soon!
Have a nice day and time!

@HKowalski

Share your email address which you have used in the mailbox setup, share your helpdesk URL with the admin login credential & also send the ssh details. we will check with your email address.

You can create a ticket from here