UVdesk

    • Register
    • Login
    • Search
    • Recent

    Solved UVdesk - SLA

    Technical Help
    3
    11
    328
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • peopleinside
      peopleinside community specialist mod admin last edited by

      Hi @ton77 , welcome in the UVdesk forum.
      Unfortunately SLA are not supported at the moment, you can monitor and comment the feature request here:
      https://github.com/uvdesk/community-skeleton/issues/291

      UVdesk passionate | Community moderator | External consultant

      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
      You can always get in touch also with the UVdesk team
      https://support.uvdesk.com/en/

      ? 1 Reply Last reply Reply Quote 0
      • ?
        A Former User @peopleinside last edited by

        Hello @peopleinside,
        When you say, are not supported, are you talking about this? Capturar.PNG
        Just to make it clear.
        Best Regards.

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside community specialist mod admin last edited by peopleinside

          @ton77 thanks for the answer and for the screenshot.
          This component seems the SLA "not supported".

          In my self hosted UVdesk if I go under APP I see all empty so we need understand if this component can be installed in UVdesk self-hosted and if is compatible with the latest UVdesk version.

          Are you using the self-hosted opensource solution?

          Let's ask to developer @Sanjeev waiting his reply here.

          How can apply the SLA agreement only for some costumers and others costumers not?

          Maybe using different department with different SLA ?!

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          ? 1 Reply Last reply Reply Quote 0
          • ?
            A Former User @peopleinside last edited by

            @peopleinside i use a demo on the uvdesk site, for tests. This is my first time with uvdesk, and i see this section with app, and i trying to understand how works.
            Best Regrds.

            1 Reply Last reply Reply Quote 0
            • Sanjeev
              Sanjeev developer UVdesk Staff mod last edited by Sanjeev

              @ton77 @peopleinside

              Don't be confuse between our two product and both are different.
              There are two variant of UVdesk.

              1. UVDesk SAAS (Which is subscription based and paid also hosted on our server).
              2. Uvdesk opensource (Free and you can host on your server).

              Uvdesk opensource is not currently available with this APP.

              ALL available App for opensource is:
              https://store.webkul.com/UVdesk/UVdesk-Open-Source.html

              peopleinside 1 Reply Last reply Reply Quote 1
              • peopleinside
                peopleinside community specialist mod admin @Sanjeev last edited by

                @Sanjeev thank you 🙂 as opensource has app section, that will be amazing, it's easy to confuse. Hope in future some apps can be implemented.
                For now I like SLA and the feedback apps.

                • [Feature request] support extensions

                More clear now ✌

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                1 Reply Last reply Reply Quote 0
                • Sanjeev
                  Sanjeev developer UVdesk Staff mod last edited by

                  @ton77

                  You are using trial version of UVdesk SAAS which will be for 1 month after this you need to purchase a plan.

                  1 Reply Last reply Reply Quote 0
                  • ?
                    A Former User last edited by

                    Ok. I understand now.
                    I will install the uvdesk on my computer to procced the tests (i'm interesting in uvdesk opensource).
                    Thanks for the help.
                    Best Regards.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside community specialist mod admin @Guest last edited by

                      @ton77 you are welcome 🙂

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

                      1 Reply Last reply Reply Quote 0
                      • Sanjeev
                        Sanjeev developer UVdesk Staff mod last edited by

                        @peopleinside

                        As you know to developing SLA application is very much time taking task for opensource but will surely add customer feedback section in near future.

                        IN next release we are adding two more features in opensource.

                        1. Agent Activity: https://www.uvdesk.com/en/blog/uvdesk-agent-activity/
                        2. Marketing Announcement: https://www.uvdesk.com/en/blog/uvdesk-marketing-announcement/

                        Also IN opensource App section which will be paid:

                        1. Form Builder
                        2. Custom Field
                        1 Reply Last reply Reply Quote 1
                        • First post
                          Last post