UVdesk

    • Register
    • Login
    • Search
    • Recent
    1. Home
    2. Technical Help
    Log in to post
    • Newest to Oldest
    • Oldest to Newest
    • Most Posts
    • Most Votes
    • Most Views
    • A

      Solved How to receive mails for posts and comments?
      • alankrit

      3
      0
      Votes
      3
      Posts
      133
      Views

      peopleinside

      Hi, the issue with forum and email should be now resolved.
      You should get email notification.

    • C

      Solved Installation stuck An exception occurred in driver: SQLSTATE[HY000] [2002] No such file or directory
      • cvallehn

      2
      0
      Votes
      2
      Posts
      225
      Views

      Sanjeev

      @cvallehn
      Please check all possible things which can be there for your problems.

      https://stackoverflow.com/questions/39935545/symfony3-sqlstatehy000-2002-no-such-file-or-directory?rq=1

      https://github.com/hechoendrupal/drupal-console/issues/845#issuecomment-138745540

      https://stackoverflow.com/questions/20723803/pdoexception-sqlstatehy000-2002-no-such-file-or-directory

    • D

      Solved Creating modules/extensions
      • damasu

      4
      0
      Votes
      4
      Posts
      805
      Views

      G

      thanks a lot
      it is interesting for me too

    • C

      Solved Mailparse on plesk
      • caygri

      2
      0
      Votes
      2
      Posts
      400
      Views

      Sanjeev

      @caygri

      As we need to parse emails and convert them into ticket so Mail parse is required for this project to do this work.

      Helpful link:
      https://talk.plesk.com/threads/installing-the-php-extensions-mailparse-mbstring.352973/

      Also ask your service provider for this if unable to do so.

    • M

      Solved UVDesk API usage with Postman
      • mkroon

      6
      0
      Votes
      6
      Posts
      238
      Views

      AlexSoft

      @mkroon☹ ☹ ☹ ☹ ☹ ☹

    • P

      Solved Change folder location
      • puja

      3
      0
      Votes
      3
      Posts
      110
      Views

      Sanjeev

      @puja

      For ticket attachments you can change folder name from here.

      locate path in your project:
      vendor->uvdesk->core-framework->services->TicketService.php

      Open TicketService.php and make changes in code to change folder name as highlighted in screenshot.

      ticketAttachmentFolderChange.PNG

    • C

      Solved IMAP to tickets help
      • circusmonkey404

      2
      0
      Votes
      2
      Posts
      138
      Views

      Sanjeev

      @circusmonkey404

      Most probably your site_url is not correct in uvdesk.yaml (under config->packages)file.

      Update your site_url and it should work.
      site url should be like: your_host/your_project/public

    • E

      Solved Debian Installtion Problem
      • easyuvdesk

      5
      0
      Votes
      5
      Posts
      620
      Views

      Sanjeev

      @easyuvdesk

      Have you restart the server after making changes.

      Also try below method if unable to do by above.

      https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642

    • E

      Solved How to disable Symfony ?
      • ercanyuzuk

      3
      0
      Votes
      3
      Posts
      858
      Views

      E

      thanks, it's ok now ...

    • E

      Solved i can not send mail - smtp issue
      • ercanyuzuk

      3
      0
      Votes
      3
      Posts
      251
      Views

      E

      Thanks , it works 👍

    • A

      Solved uvDESK rest api
      • arunacha

      2
      0
      Votes
      2
      Posts
      219
      Views

      Sanjeev

      @arunacha

      Please follow this guide:
      https://www.uvdesk.com/en/blog/api-resource/

      Also API's:
      https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs

    • Q

      Solved Setup multiple segregated channels
      • quazarzero

      3
      0
      Votes
      3
      Posts
      133
      Views

      peopleinside

      @quazarzero said in Setup multiple segregated channels:

      I want to process tickets from multiple email/domains and respond with the corresponding email account.

      I think this is possible you set different MailBox and Swift Mailer
      Have you see how UVdesk settings looks to be? https://demo.uvdesk.com/

      Start to install in your server and do a try can help, I think 🙂 more than the theory.

    • L

      Solved uvdesk is not sending emails
      • lukaszw

      8
      0
      Votes
      8
      Posts
      1538
      Views

      peopleinside

      Hi @lukaszw, thank you for your posts in the UVdesk community!
      I'm happy to read you have resolved.

      I noticed in more than one post you included full email address and want just reminder this is a public community so that address can be used by bot to send spam. To protect you from spam or scam emails I suggest to not post full email address in public community or web pages.

      Have a wonderful day!

    • L

      Solved Installation error uvdesk/public/wizard/xhr/load/super-user| 1146 Table 'uvdesk1.uv_support_role' doesn't exist
      • lukaszw

      7
      0
      Votes
      7
      Posts
      528
      Views

      L

      All ok, just need to log in with path public/en/member/login. Thank You for help, perfect job.

    • M

      Solved Not able to configure the uvdesk properly
      • mukul123

      4
      0
      Votes
      4
      Posts
      1606
      Views

      Sanjeev

      @mukul123 @SyedBilal

      Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

      Now try to access your project.

      Case 1:

      If you are getting 500 Internal server error after adding a random text in .htaccess file.

      It means it is working.

      Case 2:

      If you are still able to access public path of project which means  .htaccess it is not working yet.

      so you need to enable it.

      Open your apache2.conf file and Allow overwrite All.

      <Directory /home/users/www>
      Options Indexes FollowSymLinks
      AllowOverride All
      Require all granted

      here.

      Now also you need to run two below commands for enabling mod rewrite rule.

      a2enmod rewrite
        service apache2 restart

    • K

      Solved Site setup
      • kittiechloe

      2
      0
      Votes
      2
      Posts
      212
      Views

      Sanjeev

      @kittiechloe

      You need to navigate to public folder of your project.

      your_host(IP)/your_project/public

    • S

      Solved Unable to login to admin panel right after installation
      • sajal

      3
      0
      Votes
      3
      Posts
      1486
      Views

      Sanjeev

      @sajal
      Please check if you are login using the correct panel.

      For admin/agent panel default path will be on URl like below.

      your_host/public/en/member/login

      else

      If accidentally forget your admin password and not able to login just after finishing installation can create a new admin password using below command.

      php bin/console uvdesk_wizard:defaults:create-user ROLE_ADMIN

      Just fill all the details for the admin and login using new details.

    • S

      Solved Password field in Agent and Customer Form
      • SaasMe

      2
      0
      Votes
      2
      Posts
      258
      Views

      Sanjeev

      @SaasMe

      For Agent:

      locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

      open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section).

      For Customer:

      locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

      open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).

    • R

      Solved If i want to show on frontpage (helpdesk/en/ ) for unregistered users some data from uvdesk what can i do?
      • russian_uvdesk

      2
      0
      Votes
      2
      Posts
      397
      Views

      Sanjeev

      @russian_uvdesk

      You need to customize knowledgebase section for this where you can do this all stuff.
      You need a add a new section for this as same as you see in ticket list of customer after customer login.

    • R

      Solved (1/1) InvalidArgumentException The none encryption is not supported
      • rajeev

      2
      0
      Votes
      2
      Posts
      392
      Views

      admin

      @rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.