Hi, the issue with forum and email should be now resolved.
You should get email notification.

@cvallehn
Please check all possible things which can be there for your problems.

https://stackoverflow.com/questions/39935545/symfony3-sqlstatehy000-2002-no-such-file-or-directory?rq=1

https://github.com/hechoendrupal/drupal-console/issues/845#issuecomment-138745540

https://stackoverflow.com/questions/20723803/pdoexception-sqlstatehy000-2002-no-such-file-or-directory

thanks a lot
it is interesting for me too

@caygri

As we need to parse emails and convert them into ticket so Mail parse is required for this project to do this work.

Helpful link:
https://talk.plesk.com/threads/installing-the-php-extensions-mailparse-mbstring.352973/

Also ask your service provider for this if unable to do so.

@mkroon☹ ☹ ☹ ☹ ☹ ☹

@puja

For ticket attachments you can change folder name from here.

locate path in your project:
vendor->uvdesk->core-framework->services->TicketService.php

Open TicketService.php and make changes in code to change folder name as highlighted in screenshot.

ticketAttachmentFolderChange.PNG

@circusmonkey404

Most probably your site_url is not correct in uvdesk.yaml (under config->packages)file.

Update your site_url and it should work.
site url should be like: your_host/your_project/public

@easyuvdesk

Have you restart the server after making changes.

Also try below method if unable to do by above.

https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642

thanks, it's ok now ...

Thanks , it works 👍

@arunacha

Please follow this guide:
https://www.uvdesk.com/en/blog/api-resource/

Also API's:
https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs

@quazarzero said in Setup multiple segregated channels:

I want to process tickets from multiple email/domains and respond with the corresponding email account.

I think this is possible you set different MailBox and Swift Mailer
Have you see how UVdesk settings looks to be? https://demo.uvdesk.com/

Start to install in your server and do a try can help, I think 🙂 more than the theory.

Hi @lukaszw, thank you for your posts in the UVdesk community!
I'm happy to read you have resolved.

I noticed in more than one post you included full email address and want just reminder this is a public community so that address can be used by bot to send spam. To protect you from spam or scam emails I suggest to not post full email address in public community or web pages.

Have a wonderful day!

All ok, just need to log in with path public/en/member/login. Thank You for help, perfect job.

@mukul123 @SyedBilal

Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

Now try to access your project.

Case 1:

If you are getting 500 Internal server error after adding a random text in .htaccess file.

It means it is working.

Case 2:

If you are still able to access public path of project which means  .htaccess it is not working yet.

so you need to enable it.

Open your apache2.conf file and Allow overwrite All.

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

here.

Now also you need to run two below commands for enabling mod rewrite rule.

a2enmod rewrite
  service apache2 restart

@kittiechloe

You need to navigate to public folder of your project.

your_host(IP)/your_project/public

@sajal
Please check if you are login using the correct panel.

For admin/agent panel default path will be on URl like below.

your_host/public/en/member/login

else

If accidentally forget your admin password and not able to login just after finishing installation can create a new admin password using below command.

php bin/console uvdesk_wizard:defaults:create-user ROLE_ADMIN

Just fill all the details for the admin and login using new details.

@SaasMe

For Agent:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section).

For Customer:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section).

@russian_uvdesk

You need to customize knowledgebase section for this where you can do this all stuff.
You need a add a new section for this as same as you see in ticket list of customer after customer login.

@rajeev thanks for reporting this issue. You may get the solution of this issue in one of another post. Check Here.