@leedsy90

Login to database, open uv_user table and search email id of account owner now here after search note id of user.

Now open uv_user_instance and search user id which you got from uv_user table once done update that row and make support_role_id to 3

@leedsy90

I have a few other question so will open separate thread for these.

We would love to resolve your queries.

@Sanjeev perfect, this resolve my issue.
In ConfigureHelpdesk.php the version was still 1.0.13 now fixed

@emirc

Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.

Open the EmailService.php reach to sendMail() function.

and dump() the exception as in attached images.

dedafd32-9014-4572-a764-cbef712503de-image.png

4fee59e9-8a59-4ad4-a20c-c54af323b192-image.png

It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

Other helpful link:

https://forums.uvdesk.com/topic/1870/how-to-debug-the-error

@leandrorocha I'm sorry for issues faced.
What version of UVdesk you installed?

I don't use CPanel but some script install can be not updated; if you are unable to see UVdesk work I suggest to install manually and see if this resolve the issues faced.

https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

@leandrorocha Hi, I'm sorry for the issue faced.
Are you able for example to configure a Gmail account or an email that is not managed by CPanel?

This is for know if the error is made by you.

Can be useful know what configuration are you using without include in the forum password or other sensible data.

Incoming Mail (IMAP) Server

Transport: Select transport as Gmail, Yahoo or IMAP
Host: Every email service has unique IMAP HOST like Gmail – {imap.gmail.com:993/imap/ssl}INBOX, Yahoo – {imap.mail.yahoo.com:993/imap/ssl}INBOX
Email: Put email address of IMAP(incoming mail server)
Password: Enter password of given email.

The above text is from the UVdesk guide.

You may have issue if your email managed by CPanel never support / use a valid certificate.

@leandrorocha said in How to Translate "Hi! how can i help you.":

the "Hi! how can i help you.

Login to your admin panel.

You will see Branding section in Dashboard.
You can set any text in your desired language.

@peopleinside

ok fine but please try this way as well as it is the doctrine issue for special character in database password for project.

@radekdzik

Please enable read/write permission for .env file.
Also increase max_execution_time in php.ini file.

restart your server and setup again and make a try once.

@Sanjeev Thank you for your help. Really looking forward upgrade to the next version. The current swiftmailer only accept email as a username, I need to modify swiftmailer.yaml to make SendGrid working. It's a little bit difficult for the common user.

Hi @leandrorocha UVdesk can support different languages but seems actually in the open source self hosted version there is no an option to change or select the language by using a dropdown menù.

In my installation I generate an external service translation embed code than I implemented the desired language.
You can see here. where you can find two flags: Italian and English.

Just generate embed code with only flags and not the drop down in my case than I added the code in the footer and header as <li><li/> before the Home button in main-uvdesk/vendor/uvdesk/support-center-bundle/Resources/views/Templates/footer.html.twig (or header.html.twig)

@peopleinside said in Agent activity icon, how to have under the tickets icon?:

Home
Tickets
Reports

Currently Home, ticket and reports are under Core-framework and
Knowledgebase under the Support-center and apps under Extension-framework bundle.

All section are coming alphabetically as according to their respective bundle.

We will check if some way we can rearrange it.

@Sanjeev I don't like the reCapcha error showed as red message on top: I think is really a bad idea because there is no read field that help user to understand what is wrong.

I believe the error as was showed before under recaptcha is more clear.
I will revert changes on my side regarding this, I don't like!

Please tell me what I need to do to remove this bad error showed on top and show again under the captcha field so will be more easy for user understand which field has issue that never allow the ticket submission.

https://github.com/uvdesk/community-skeleton/issues/424

is your PHP version 8 ? if yes please degrade it to PHP version 7.2.

@Jet-Huan

You need to setup your swiftmailer(responsible for sending emails) and once done whenever you add a customer or agent they will receive a email for the same for setup password.

But if emails not working for you the you can enable option for admin as well to setup password.

You can achieve this by simply made few changes.

For changing password for Agents:

locate path in your project:

vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160

And replace:

{% if userDetails and userDetails.isVerified %}

BY

{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

For changing Customers password:

locate path in your project:

vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100

And replace :

{% if userDetails and userDetails.isVerified %}

BY

{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

once done clear your project cache by:
php bin/console c:c

Finally check admin will be able to update the password for agent and customer.

@vipin I applied the patch but (don't know if is the patch that cause the issue) as customer I receive the custom email link in English and not Italian that is my default language.

Customer click on the ticket number or receive the registration email and this have the link point to en language. Why if Italian should be the default for me?

OK tested and seems is not your patch but the issue returned to be after one of your updates.
https://github.com/uvdesk/community-skeleton/issues/318

Update: Resolved (see the GitHub issue)

@webziver

Glad to know your issue has been resolved.
Stay tuned with us for future updates here you can watch repository for updates.

You help very quickly. Customer's password has been updated. Thank you so much UVdesk.

Share the credentials of new user then I will check .
Share the credentials on this "servicewebkul@gmail.com" mail .