@bmallett

Yes, downgrade your php version to 7.2 or 7.3.
And make a try.

@Shoman

Check this:
https://forums.uvdesk.com/topic/1817/mention-steps-to-debugging-the-imap-is-working-or-not/2

@wmertens

You can try using command this may be you will be able to see errors on CMD.

Or

If using web installer Just check your console for any kind of error during installation.

@Donald-T-Walker

Here is a example how to make a new placeholder for Email templates and process that placeholder for a email.

So here we are adding placeholder for Ticket Type.

3a026ac8-e996-4a6c-9dc0-0883fa1b5ad2-image.png

Now you will see a placeholder in Email template with name Ticket type.

2. Process placeholder:

a943f6e1-173a-4ef5-8e8e-bd8f4a6b8b79-image.png

Finally clear your project cache by below command:

php bin/console c:c

@Donald-T-Walker

You need to update your site_url  in uvdesk.yaml file (under config/packages of your project).

Your site_url should be : Your_host/project/public

@Rosa-A-Hancock

By default session expire time is around 10 min means if you are inactive on site from last 10 min it will automatically logout after 10 minute of inactivity.

If you wish to change it follow below solution.

Locate path in your project config->packages->framework.yaml

You will basically store the sessions in the /var/sessions/ directory and that's it, the lifetime option will work again. You can do this quickly modifying your framework.yaml file in the session block like this:

session:
      handler_id: session.handler.native_file
      save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
      # 2 Days lifetime (172800 seconds)
      cookie_lifetime: 172800
      cookie_secure: 'auto'
      cookie_samesite: 'lax'

Most probably it should will work for you.

And after saving framework.yaml file you should clear your project cache by below command:

php bin/console c:c

@Brian-B-Peach

Check below link to configure.

https://github.com/uvdesk/community-skeleton/issues/234

https://github.com/uvdesk/community-skeleton/issues/163

Hope these link will help !!

@alisamifarooq

Are you facing any problem ?

You can change or update password using both the methods and it should work.

@Brian-B-Peach

Open your .htaccess file under public folder of your project and add some random text at the top and save your file.

Now try to access your project.

Case 1:

If you are getting 500 Internal server error after adding a random text in .htaccess file.

It means it is working.

Case 2:

If you are still able to access public path of project which means  .htaccess it is not working yet.

so you need to enable it.

Open your apache2.conf file and Allow overwrite All.

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

here.

Now also you need to run two below commands for enabling mod rewrite rule.

a2enmod rewrite
service apache2 restart

@Brian-B-Peach

As there is a front end validation which actually check a valid email (like .com/.net/.in at the end) so it will not allow you to add from front end.

Now you can do one thing add any email from front end and change the email from backend files.

Open swiftmailer.yaml, uvdesk.yaml, uvdesk_mailboxes.yaml file under config->packages of your project.

You can change the email from these files after adding any valid email from front end.

8ec6e691-925b-4bde-abfb-37e1d267ca6b-image.png

@Rosa-A-Hancock

For this you need to make below changes as suggested below in screenshot.

locate path in your project and update code as done with red mark in screenshot:

vendor/uvdesk/support-center-bundle/Controller/Ticket.php

Open Ticket.php and reach to ticketadd() function make changes as done in below screenshot.

01136950-5a12-4aa9-aa9b-1d3cf99a8416-image.png

It will also updated in our project in next release.

Thanks,

@Sanjeev
Thanks bro, for your help!!

@Irene-C-Templin

Open your project directory and locate path.

Config->packages->dev->web_profiler.yaml

Open web_profiler.yaml and make change as done in screen shot below.

c75ab7c0-c7ef-4023-a96f-17b3415c9f5d-image.png

Hope it will help !!

Thanks,

@peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding.

@Donald-T-Walker
Hope below screenshot will help you understand this.

6735c98e-5217-460d-bdf2-a56c6b88aa0c-image.png

@Donald-T-Walker
You can simply run command as shown below.

For example you are running a command for one day.

php bin/console uvdesk:refresh-mailbox -t 1440 example@gmail.com

Here after -t you have to specify time in minutes like for one day (1440).

Thanks,

@Vickie-Trollinge

For this query you just need to make some few changes to do this.

1.  Add all status to your database  table uv_ticket_status  as we have added two new status here in below image in database table.

582da893-3d6e-48af-9690-c3ec0975eff1-image.png

2. Now locate file vendor->uvdesk->core-framework->Repository->TicketRepository.php open  TicketRepository.php  and  reach to  getTicketTabDetails()  function.

$data = array(1 => 0, 2 => 0, 3 => 0, 4 => 0, 5 => 0, 6 => 0, 7 => 0, 8 => 0); 
 
Add new entries in $data array here as we have added 7 and 8.

3. Finally  locate   vendor->uvdesk->core-framework->Resources->views->ticketList.html.twig
 
open ticketList.html.twig  and  go to line 134  add new status elements here.

<li>
<a href="#" data-id="7" class="uv-aside-nav-active"><span class="name">{{ 'Hold'|trans }}</span><span class="uv-flag-gray">0</span></a>
</li>
 
<li>
<a href="#" data-id="8" class="uv-aside-nav-active"><span class="name">{{ 'Coming'|trans }}</span><span class="uv-flag-gray">0</span></a>
</li>
 
and provide the data-id as same as in database.

You can make this changes and the things will work as expected.

9391c439-6e33-4773-8411-91e1c211f71a-image.png

Thanks,

@Vickie-Trollinge

If accidentally forget your admin password and not able to login don't worry you can create a new admin password using below command.

php bin/console uvdesk_wizard:defaults:create-user ROLE_ADMIN

Just fill all the details for the admin and login using new details.

@Vickie-Trollinge

We have recently made some updates now it should work for you whenever you update ticket status a mail will reach to customer that your ticket status has been changed. You just need to setup a workflow for the same.

Locate path in your project:

vendor/uvdesk/core-framework/Workflow/Actions/Ticket/MailCustomer.php

open MailCustomer.php and made changes as done here.

Or

you can simply replace your file content from here.

@Sanjeev I made the changes and it works!! Thank you for your quick support 🙂
Keep delivering the best customer support 👍

@alisamifarooq

Stay tuned with github repository for latest updates and releases.
https://github.com/uvdesk/community-skeleton