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    admin

    @admin

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    Website www.uvdesk.com/en/opensource/

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    Posts made by admin

    • RE: mailparse extension

      @Samar
      Will you please check the Mailparser configuration in the info.php file. Is it enabled or not?

      posted in Technical Help
      admin
    • RE: Uvdesk Ldap integration

      @satksd will you please let us know at which step are you getting the difficulty? Little more information or error screenshot about the issue will help us to reach the exact issue.
      Thank You!!

      posted in Technical Help
      admin
    • RE: Replace name by email to uniquely identify to user in Groups and Team

      @Sanjeev thanks for the information ✌

      posted in General Discussion
      admin
    • Customer Previous Ticket App - UVdesk Open Source

      Hello UVdesk Community!!

      The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.

      For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html

      Keep delivering better customer support with UVdesk community helpdesk 🙂

      Thank You!!!

      posted in Announcements
      admin
    • RE: How to disable Symfony ?

      Hello @ercanyuzuk

      Open your project directory and locate path.

      Config->packages->dev->web_profiler.yaml
      

      Open web_profiler.yaml and make changes as in screenshot:

      webprofiler.png
       
      Thank You!!

      posted in Technical Help
      admin
    • RE: Multiple owner strategy

      Hello @quazarzero

      Nice day to you!!

      UVdesk supports multi-accounting ticketing system that includes Groups, Team and Agents as well.

      You can create multiple agents under team and groups.

      For more details refer this -
      https://docs.uvdesk.com/uvdemo/users/groups.html

      Thank You!!

      posted in General Discussion
      admin
    • RE: Setup multiple segregated channels

      Hello @quazarzero

      Thanks for showing an interest in our community helpdesk version!!

      I want to process tickets from multiple email/domains and respond with the corresponding email account.

      You can configure multiple emails with a single UVdesk dashboard and fetch all emails in one place. but sending email work with a single email which you will set up in SMTP mailbox configuration.

      Thank You!!

      posted in Technical Help
      admin
    • RE: New version: Stable Release v1.0.12

      @peopleinside
      How to upgrade?

      If you want to update your old version to the latest one.

      You need to update all dependent bundles of this project by running below commands.

      composer update uvdesk/core-framework
      
      composer update uvdesk/support-center-bundle
      
      composer update uvdesk/mailbox-component
      
      composer update uvdesk/automation-bundle
      
      composer update uvdesk/extension-framework
      

      Note:  Before running above command take a backup of swiftmailer.yaml, uvdesk_mailbox.yaml,  uvdesk.yaml (You will find these files under config->packages of your project).

      If you don't want to set your site_url, swiftmailer, and mailbox again.

      OR

      You can simply create a new project by this command it will always install the latest version of the project:

      composer create-project uvdesk/community-skeleton helpdesk-project
      

      Thank You!!

      posted in Announcements
      admin
    • RE: Problem in the Php Mailbox

      @jotamachuca
      Kindly use correct mailbox email id to refresh the mailbox instead of test@test.com
      Then try to refresh once, it should work.
      Thank You!!

      posted in General Discussion
      admin
    • UVdesk with Amazon integration; Order fetch integration available

      Fetch Amazon order details on support tickets directly from your Amazon store to make the support process easier with Amazon Order Fetch - UVdesk Open Source module.
      For more details - https://store.webkul.com/amazon-order-fetch-uvdesk-open-source.html

      posted in Announcements
      admin