Some of the option disabled because with this space managing multiple options effecting others as well.
will check with design team if we can do this.
We would like to bring your kind attention towards the release UVdesk v1.0.14.
The release came up with a perk of more standard features and issue fixation.
Some of highlights are -
For more info about features and fix you can check the following GitHub page:
(Keep delivering better customer support with UVdesk )
Kindly follow this user guide to install uvdesk on a wamp server - https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-wamp/
In UvDesk there are two resolved status: closed and resolved.
What the difference is?
--> We can differentiate both in the following manner:
Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.
There is no way to lock a ticket from reply by email and by web interface?
-->> Currently there is no luck to get this feature but can be done by customizing the script.
if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website.
We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well.
@Sanjeev thanks for the information