UVdesk Blog || https://www.uvdesk.com/en/blog/

We would like to bring your kind attention towards the release UVdesk v1.0.14.

The release came up with a perk of more standard features and issue fixation.

Some of highlights are -

Agent activity
Marketing Announcement
Compatibility with composer 2
Web installer updates
ZH_CN (Chinese) Translation file added into project.

For more info about features and fix you can check the following GitHub page:
https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.14

Thank You!!
(Keep delivering better customer support with UVdesk )

Requirements-

Before creating your UVDesk Helpdesk project, make sure that you have already installed all the following Prerequisite –

• Composer
• PHP 7 or Higher
• PHP IMAP
• PHP Mailparse

Installation -

Once you have completed installation of both needed PHP extensions, then go to the document root and extract zip file of the software.

Note - If you want to Install the project via command line then need to run below command on terminal -

composer create-project uvdesk/community-skeleton helpdesk-project

Now, your project has been successfully created, execute the project on your specified server or domain and go to public URl reside installed directory and proceed with setup.

Just go ahead and contribute in Enterprise custom helpdesk and make it more powerful and deliver better customer support experience!!

@bansalvaish
the "public" folder is still accessible from the outside world?

Yes , the accessbility of public folder is required

If it is required, what are your recommendations to block access to this folder so that no one can run the setup process again ?

Once you have completed your installation with UVDesk then you can redirect all the requests from web installer to knowledgebase panel by adding a route in file uvdesk.yaml resides in routes folder under config directory, that's how you could restrict the installer part.

Redirection route to be added in uvdesk.yaml (with proper indentation):-
uvdesk_support_center_bundle_use_locale:
path: /
controller: Symfony\Bundle\FrameworkBundle\Controller\RedirectController::urlRedirectAction
defaults:
path: /en/
permanent: true

Hello @herman
All automation in UVdesk can be possible through workflow, for more details refer to this link - https://docs.uvdesk.com/uvdemo/productivity/workflow.html
Also, do let us know which variant of UVdesk are you using? Open Source or SaaS Helpdesk? so that we can assist you accordingly.
Thanks & Regards
UVdesk Team

The UVdesk team is happy to announce the release of UVdesk latest version v1.0.18.

The release comes up with more standard features and also introduces a host of awesome enhancements and improvements .

Welcome to version v1.0.18 of UVdesk!

Some of highlights are:_

Compatibility with PHP 8
Saved reply search option added
Layout updates on ticket view
Ticket Transfer functionality added
Added some default workflow

For more about features and fix you can check the following GitHub page:https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.18

You can read how to upgrade to the new version here:
https://github.com/uvdesk/community-skeleton/discussions/493

Further check out this article for more details - https://www.uvdesk.com/en/blog/uvdesk-latest-release-v1-0-18/

Thank You!!
Keep delivering better customer support with UVdesk

@ricsca Chatwhizz is also an intuitive product of webkul, you can check the pricing from here - https://chatwhizz.com/pricing
Thank You!!

Hello @bansalvaish

You can go through with this guide for translation of the helpdesk project into the desired language - https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/

Thank You!!

The UVdesk team is happy to announce the release of UVdesk's latest version v1.1.0

This month we’ve got a few product updates for you the release comes up with more standard features and also introduces awesome enhancements and improvements.

Welcome to version v1.1.0 of UVdesk!

The feature has Improved compatibility with PHP 8 and Symfony 5 components.

For more about features and fix you can check the following GitHub page https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.0

How to upgrade?

Thank You!!
Keep delivering better customer support with UVdesk

Hello @bansalvaish

Please follow this user guide - https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

Thank You

In order to share the created saved replies you need to assign the created saved reply into a specific group and team.

The agents who are assigned into that group and team can able to access that shared saved reply accordingly.

If still have any kind of concern or query then do let us know so that we will check and assist further.

The UVdesk team is happy to announce the release of UVdesk's latest version v1.1.0

This month we’ve got a few product updates for you the release comes up with more standard features and also introduces awesome enhancements and improvements.

Welcome to version v1.1.0 of UVdesk!

The feature has Improved compatibility with PHP 8 and Symfony 5 components.

For more about features and fix you can check the following GitHub page https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.0

How to upgrade?

Thank You!!
Keep delivering better customer support with UVdesk

@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!!

@ricsca Chatwhizz is also an intuitive product of webkul, you can check the pricing from here - https://chatwhizz.com/pricing
Thank You!!

The UVdesk team is happy to announce the release of UVdesk latest version v1.0.18.

The release comes up with more standard features and also introduces a host of awesome enhancements and improvements .

Welcome to version v1.0.18 of UVdesk!

Some of highlights are:_

Compatibility with PHP 8
Saved reply search option added
Layout updates on ticket view
Ticket Transfer functionality added
Added some default workflow

For more about features and fix you can check the following GitHub page:https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.18

You can read how to upgrade to the new version here:
https://github.com/uvdesk/community-skeleton/discussions/493

Further check out this article for more details - https://www.uvdesk.com/en/blog/uvdesk-latest-release-v1-0-18/

Thank You!!
Keep delivering better customer support with UVdesk

@peopleinside

Some of the option disabled because with this space managing multiple options effecting others as well.

will check with design team if we can do this.

We would like to bring your kind attention towards the release UVdesk v1.0.14.

The release came up with a perk of more standard features and issue fixation.

Some of highlights are -

Agent activity
Marketing Announcement
Compatibility with composer 2
Web installer updates
ZH_CN (Chinese) Translation file added into project.

For more info about features and fix you can check the following GitHub page:
https://github.com/uvdesk/community-skeleton/releases/tag/v1.0.14

Thank You!!
(Keep delivering better customer support with UVdesk )

UVdesk Blog || https://www.uvdesk.com/en/blog/

Hello @trkaushik
Kindly follow this user guide to install uvdesk on a wamp server - https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-wamp/
Thank You!!

Hello @suya
Only support agent will have the access to check and reset the password. Since
each Agent email address will receive an email notification on their registered email id that contains a set password link.