UVdesk

    • Register
    • Login
    • Search
    • Recent

    Solved Lock a ticket from response

    Technical Help
    2
    2
    152
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • peopleinside
      peopleinside community specialist mod admin last edited by peopleinside

      In UvDesk there are two resolved status: closed and resolved.
      What the difference is?

      There is no way to lock a ticket from reply by email and by web interface?
      If a ticket is locked from replies and email is sent should maybe open a new ticket.

      Sometimes can be useful lock a ticket to feel to the user understanding the conversation cannot be long at infinite.
      Is this currently possible?

      https://github.com/uvdesk/community-skeleton/issues/354

      UVdesk passionate | Community moderator | External consultant

      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
      You can always get in touch also with the UVdesk team
      https://support.uvdesk.com/en/

      admin 1 Reply Last reply Reply Quote 0
      • admin
        admin UVdesk Staff admin @peopleinside last edited by admin

        @peopleinside
        In UvDesk there are two resolved status: closed and resolved.
        What the difference is?

        --> We can differentiate both in the following manner:
        Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
        Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.

        There is no way to lock a ticket from reply by email and by web interface?
        -->> Currently there is no luck to get this feature but can be done by customizing the script.

        Thank You!!

        1 Reply Last reply Reply Quote 0
        • First post
          Last post