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    Duncan

    @Duncan

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    Best posts made by Duncan

    • RE: Email integration not working

      You're correct, I figured the problem by adding /public to my site_url.

      Thanks,
      DUncan

      posted in Technical Help
      D
      Duncan

    Latest posts made by Duncan

    • Translation

      Dear Sirs,

      I'm working on Translating the uvdesk-community addition fronten for my customers.
      I've followed the guid and created an new translation file which has affect, but I can't find translation fields for the Button texts on the customers home page; 'SIGN IN' and 'CONTACT US' are these controlled by a separate translation file, or hardcoded to english ?

      How to best translate them ?

      Thanks,
      Duncan

      posted in Technical Help
      D
      Duncan
    • RE: Email integration not working

      You're correct, I figured the problem by adding /public to my site_url.

      Thanks,
      DUncan

      posted in Technical Help
      D
      Duncan
    • Email integration not working

      Refresh command indicates processing of message, but refreshing GUI still shows 0 tickets. This is my first attempt using uvdesk.

      Regards,
      Duncan

      root@helpdesk:/var/www/html# php /var/www/html/uvdesk/bin/console uvdesk:refresh-mailbox support@cdsoft.no

      1. Processing uvdesk mailbox configuration.

      2. Opening imap stream...

      3. IMAP stream opened.

      4. Fetching Email collection since 09 March 2021.

      5. Total fetched email -> 1

      6. Starting to convert Emails into Tickets ->
        =============================================
        =============================================

      Converting email 1 out of 1.

      Mailbox refreshed successfully !!!
      root@helpdesk:/var/www/html#

      posted in Technical Help
      D
      Duncan