Hi,
the assigned agent doesn't receive email when a customer reply to a email ticket.
All other email are receive correctly.
The workflow are enabled.

@Sanjeev Solved, thank you very much!

Hi,
is it possibile to export tickets list i nany format (es. xls)?
Tks.

Hi,
as you can see in the picture below i have assigned some tickets but the My Tickets section is empty.

@Sanjeev Solved, thank you very much!

This is the workflow setting.

Hi,
the assigned agent doesn't receive email when a customer reply to a email ticket.
All other email are receive correctly.
The workflow are enabled.