Solved Email integration not working
-
Refresh command indicates processing of message, but refreshing GUI still shows 0 tickets. This is my first attempt using uvdesk.
Regards,
Duncanroot@helpdesk:/var/www/html# php /var/www/html/uvdesk/bin/console uvdesk:refresh-mailbox support@cdsoft.no
-
Processing uvdesk mailbox configuration.
-
Opening imap stream...
-
IMAP stream opened.
-
Fetching Email collection since 09 March 2021.
-
Total fetched email -> 1
-
Starting to convert Emails into Tickets ->
=============================================
=============================================
Converting email 1 out of 1.
Mailbox refreshed successfully !!!
root@helpdesk:/var/www/html# -
-
Most probably your site_url is not correct in uvdesk.yaml (under config/packages folder) file.
Please share your helpdesk URL by which you are running your project on browser.
We will let you know what should be the correct site URL.
-
You're correct, I figured the problem by adding /public to my site_url.
Thanks,
DUncan -
Glad to know that your issue has been fixed.